Apexrentals Anmeldelser 

Filled the car at the station just down the road before returning it. The pump (BP station) wouldn’t allow any more fuel to be pumped, the car gauge read full but just shy of the F symbol. Apex said it wasn’t full and after we left charged up $50 on our card. We called, they said it took another $30 to fill it up then said they weren’t lying…..I must have missed the hidden reserve tank when filling it up! Bye Bye Apex, not falling for that one again……

Picked up a car today that was booked by my partner via a 3rd party. Asked attendant if any was paid and they said no. They offered insurance for $200.

30 minutes after taking the car, I spoke to my partner who informed me that we already had insurance when we booked. I immediately called Apex and explained what had happened, and that I had paid for insurance based on the information when I picked up the car.

The manager was unsympathetic and said they was nothing that they would do to help. This was very soon after we had paid them a significant sum of money on car rental.

I strongly recommend against using Apex. Their systems are poorly integrated with their 3rd party booking providers, and they are clearly not interested in helping their customers. They are looking to maximise profits.

The manager told me to add to the review that the attendant told me the price of insurance and the excess. I’m including it here as a follow though and because it demonstrates the complete lack of understanding or care.

Do not use apex if there is a chance your international flight to Nz is delayed. 23rd Dec not only was the apex branch closed early they did not arrange after hours collection at fliway which is normal procedure . Apparently they don’t monitor flight arrivals and if your 30 mins late they don’t care and don’t give you access to your booking , phones are off no response .

I was stranded in Auckland with two young kids with no solution or contact point with them, the best day they didn’t apologise , and it was my fault for not telling them I was 30 mins late . Totally unacceptable.

I followed up on the 28th of Dec with apex management and they told me it was my fault and completely acceptable in their opinion that people are left stranded or have to find accommodation at an extra expense for the night and to collect the car when they open the next day. Also told me that three other people had the same issue as me on that day and seemed ignorant to the fact people are paying hundreds of dollars for other options or hotels all because they do not actively manage flight delays . do not use @Apexcarrentals, very poor customer service.

We hired a Hyundi for 3 weeks to travel both the north and south islands. We found Apex easy to deal with (not by phone from Australia though, even though a toll free number, found it much easier by email). After hours pick up in Auckland was a breeze as was dropping back at Greymouth. Car had a few scratches on it but they made note of them and advised us they accepted fair wear and tear which was a relief as we didn't feel we had to stress as much then. Price was very reasonable. Loved that they organised the ferry crossing for us. Highly recommend,

Cancellation fee at 10 days out is 20% of the total rental - up to $100. This is totally unreasonable for doing absolutely nothing when you have done all the work in their electronic booking system.

Then, they charged my credit card twice!

As such, this is illegal in New Zealand.
Boycot this company. They are thieves.

Prior to picking up the car I was assured by two different people from the reservation centre that I was eligible for a further 10% Gold Card discount even though I had the complimentary car insurance and at least one of them noted this on my reservation but despite many phone calls later they refuse to honour this 10% discount.

Customer service has been very poor:

*Apex has not honoured the Gold Card discount discount that two employees from the help desk said I could have.

*I contacted the help desk four times until I finally got someone to talk to. The previous three time I left my contact number to call me back - No-one did.

*The manager at the Auckland pick-up was very abrupt when I spoke to her and she said that she would email me the clause that said no further discount would be given. She did not email me as promised.

I'll be the first to admit that I don't hire many rental cars but those that I do I have always used Apex because (I thought) customer service was top notch and I always try to support NZ businesses.

Not anymore - the Apex customer service leaves much to be desired and I might as well go to the likes of Budget or Hertz. At least I expect poor service from them so I won't be disappointed.

Incredible Bad service at Greymouth railway station office..we asked to book a vechile on Tuesday at the office but was told you can only book a 7 day hire vechile... Holidays finish this Sunday which would be 6 days ! So sorry no vechile available oy for 7days !! Wake up Apex ..Sooo disappointing. This service reflects on your whole town Greymouth!

We used Apex back in 2016 on our last trip to NZ and as we had a good experience decided to use them again which was a big mistake.
The first thing was they downgraded our vehicle which was smaller but they never gave us a refund on the difference which was about $10 per day based on pricing from the website.
The second thing was were told to return the vehicle full of fuel otherwise we would be charge the difference in fuel plus $20. When it was pointed out that the vehicle wasn't full they told us we would be refunded the difference on fuel.
I have contacted Apex twice about these points and have still not had a response so I don't like my chances so be wary of Apex pulling any of these tricks.

Saw some good reviews and price right so hired a car in Wellington central Feb 2022. Great service and changed our drop off to Airport no probs with free shuttle into airport. No up sell like I got from another major hirer . Really impressed. Well done.

Dodgy and not recommended. Received an email the night before arriving last weekend indicating we needed to get a taxi from Napier airport to their remote depot rather than a car at the airport as advertised, costing $32. Had to arrange a friend to pick us up from the Apex depot when dropping the car off. Charged us $18 for fuel despite filling up in Hastings prior to dropping the car off in the backwoods of Napier. Not as advertised, expensive and poor service.

Went to drop car back to wellington airport depot and got charged $30 for the transfer back to the airport, which was charged to my credit card 3 days after the hire, plus crazy van driver as well, swerved all over the place, dodgy as.

This business doesn't even deserve any star but there is no other option. The staff at Auckland airport branch was very rude and was acting like drunk, with no idea what he was talking about, he calculate all wrong and then only arguing, manager has to come in between and staff realize his mistake, ended up wasting 30 mins + another half an hour for waiting at the airport. Very rough and stupid people, bad experience, don't get into their low cost model, they don't have business due to rude staff and it will be like this. Get well soon Apex, you are no more kiwi way :(

Used this company on recommendation. Booked on line from UK pickup Christchurch drop off Picton after 10 days. Pick up another car in Wellington city centre drop off Auckland airport. Pick up Melbourne airport 7 days later drop off Melbourne airport. Courtesy shuttle buses and service very good. Cars clean good order and service in all offices excellent. Helpful staff and advice sound. This trip was 2016.

There are some great rental car companies on Transfercar, unfortunately this was not one them. They charged 72 for passengers on the Interislander and through the Interislander website it only costs 56 dollars. The vehicle wasn't completely full when I picked it up (short of 7 litres). When I returned the vehicle and enquired about getting a refund for the petrol, they said that I should have not completely filled it up (no refund for their mistake and they blamed me). I will do my best to avoid relocating cars with Apex Rentals.

Hired a car in Auckland for 4 weeks. Was a lovely brand new car.
Great costumer service - super easy collection and return.
They even book your ferry crossing for you.
Really great company - would highly reccomend!

NOT EVEN WORTH ONE STAR!
We had booked ten days car rental in Christchurch branch and experienced unpleased services in both pick up and return.
1. Dirty & irregular serviced car. So it’s safety issue involved. Car we had been given is a Toyota Corolla, trunk does close properly. Dirty and smell. Spotted all over the car body. Did ask staff help but that even worse to ask. Too unpleased to repeat what their response. Of course didn’t offer any apology and helps. REMEMBER TAKE PHOTOS

2. Highly opportunity you won’t get what you booked. 3yrs new; what marks online won’t be what you get. DON’T pay extra 15d per day for new car; they will give you irregular serviced 5yrs+ car anyway. Plus their excess fee is 2000 so you will add another 200 NZD for insurance

3. Service; Totally nonsenses; not trained for service and non- respectful.

Very poor experience and I will never rent from them again! You won’t get what you pay for.

DO NOT USE APEX RENTALS IF YOU CARE ABOUT YOUR SAFETY. This company needs to be reviewed by a government agency for their poor management and detrimental practices. I was asked to return my LONG TERM rental because it was NOT ROAD WORTHY during my travels. Among other things, the staff are clueless and branch/operations management require further training. They do not UNDERSTAND the terms/conditions of the rental agreement. And, they do NOT follow it.

I rented from Apex in Wellington and drop off in Aukland airport. Had a great experience. It was very affordable and no charge for one way. The car we rented was toyota corollal and handled very well, had minor scratches which was completely fine. Thanks for a great service:)

We hired two cars from Apex during our one month road trip of NZ, one for each island. Both cars were sound and we had no issues.

Most importantly the service in Auckland was excellent. Having recently returned from France, where there were very aggressive and irritating sales tactics, I was so pleased to have a straightforward and pleasant transaction with the lady at Apex. A great start to our trip. The cars were higher mileage than some I’ve hired, but worked fine so it didn’t bother me. Handing them back was also easy.

We hired a car from Apex for our 24 day tour of the North and South islands in February 2017; this was on a recommendation from a friend, who had hired a car from them for a similar trip. We booked 11 months before our trip was to start and also bought the Breakdown Cover and CDW insurance, just to have absolute peace of mind. If you do book this far ahead and intend to take the car on the ferry, you will need to email Apex 6 months before the ferry trip is required to book the ferry tickets; as (unlike Apex) the ferry only work 6 months ahead. This though is not a problem, as the staff at Apex are all really helpful and nothing seems too much trouble.
We had originally booked a manual Ford Focus, but the ones they had in Auckland didn't have parcel shelves, so we got an automatic Toyota Corolla instead & we were so pleased we did - we fell in love with it. It didn't miss a beat for the 24 days, it was economical, comfortable, had an AUX port for our MP3 player, was so easy to drive, especially on all the wonderfully twisting mountain roads.
The trunk was quite large as we managed to pack in 1 large and 1 small suitcase and 2 backpacks; we also had room for coats and a small cool bag for food & beers. Once you get the packing arrangements sorted it's an easy life every morning when you have to pack the car up again.
The car was in really good condition and hadn't done that many Kms when we got it and was a delight to drive. We spent hours in it doing over 5,000 Kms on New Zealand's roads, without a hitch and when a tourist stepped out in front of us unexpectedly, we found the brakes stopped us without incident.
I would recommend hiring a car from Apex and If you want a medium sized car that can effortlessly deal with New Zealand's roads, I would get the Corolla any day of the week and then just enjoy the drive.