ANYCUBIC Anmeldelser 

Had an issue regarding my hotend and they offered to send a replacement part. I was still within my 6mo warranty so your mileage may very when request.

-1 Star due to me asking questions regarding a filament order that was on backorder. No reply back, until it was being shipped out.

Sempre disponibili e pronti ad aiutare in ogni situazione, hanno risolto tempestivamente il problema come sempre!

They need to respond quicker and ship replacement parts faster. Also it would be nice if the wiki was written for people who are not software engineers.

Após 7 meses minha lava e cura 3 teve problema na placa, entrei em contato com anicubic e prontamente me responderam , resolvendo meu problema e vão me mandar as peças para substituição, fico muito satisfeito com a agilidade e proporcionar um atendimento rápido e eficaz ,fica aqui meus parabéns A empresa em resolver o meu problema, grato !.

At the end of the print, the filament would not retract causing an error on the next print. Anycubic helped me debug the problem as a bad extruder. The replacement part worked great.

I had an issue with the print head on my Kobra X, The support engineers tried to walk me thru it with precise instructions and screenshots to clear the issue. After several attempts to get it to start feeding again, they were sensing my frustration and said the heck with it, we'll send you a new printhead. For that I am very grateful, I was getting ready to chuck the thing in the trash. As the owner of 4 Anycubic machines (just picked up a Kobra 4, great machine) I remain a loyal supporter, Thanks Guys!

The support team was so helpful, it was nice to have great service with a great product. Can’t say enough good things!!

Received a damaged product and their send a replacement part in only a few hours, 100% recomended

I am very disappointed with my experience with Anycubic support.

I have been troubleshooting a hardware issue with my new printer Anycubic m7 max for more than 8 months. During this period, I have spent countless hours performing tests, collecting photos and videos, and following all instructions provided by support.

Several components have already been replaced, including:
- The cables
- The LCD screen
- The mainboard

Unfortunately, based on my experience, I cannot recommend this product or the way my case has been handled.

I had a much better experience with my previous printer, the Anycubic Photon Mono X 6K.

What frustrates me most is that it seems the support engineers are not carefully reviewing my case history. After months of troubleshooting and multiple hardware replacements, I still have to repeat the same tests and explain the same issue over and over again. I do not feel that my concerns are being taken seriously.

Comprei uma kobra S1 max na pre-venda, ao chegar a impressora apresentou problema de nivelamento, após uma analise visual, foi constatado que o suporte de plástico da cama aquecida estava danificada. Entrei em contato com o suporte e em menos de 24 horas eles responderam meu e-mail e ja estão enviando a peça para substituição. Muito obrigado equipe.

Ich habe am 23.07.26 ein 3D Drucker (Kobra 3 Max Combo) bestellt inclusive Haftmittel. Bis Heute habe ich aber nur die Komponenten erhalten, der 3D Drucker ist mittlerweile wieder beim Absender.
Scheinbar gibt es Schwierigkeiten für den Versanddienstleister genau nachzuvollziehen wo sich die Adresse befindet, das ist man ja gewohnt bei DHL. Meine Bewertung gilt viel mehr dem Service!
Der Support ist rein KI gestützt, man redet mit keiner echten Person und so wird man auch behandelt. Außerdem ist der Checkoutprozess auf der Website so unübersichtlich, das ich die erste Bestellung stornieren musste, da ich eine abweichende Liefer Addresse angegeben hatte jedoch die Zusammenfassung sämtliche Daten durcheinander gebracht hat.
Zudem werden mir 3 Pakete im Bestellverlauf angezeigt, jedoch habe ich schon 3 Pakete entgegengenommen und das 4 und wichtigste Paket wurde zum Absender zurück geschickt.
Nach Eröffnung eines Tickets bekomme ich diese Antwort des Supports: "Currently the package has been returned.If you still need the goods, we can arrange reshipment for you. If you no longer need them, we will process the refund." IST DAS EUER ERNST?
Ich habe rund 600€ gezahlt und NUR Komponenten erhalten, die Hauptware ist nie angekommen und ich werde gefragt ob ich den Drucker noch brauche!
Am Mittwoch den 05.08.26 wurde mir gesagt:
Dear customer,
"We have arranged the reshipment for you. Please wait patiently for the goods.
 In addition, there is no extra shipping fee for this reshipment, please rest assured."
Sehr nett, als Entschädigung muss ich keine Versandgebühren zahlen, für etwas worauf ich seid 2 Wochen warte. Bis Heute habe ich auch noch keine erneute Versandbestätigung erhalten trotz wiederholtem nachhaken beim Support.

Ich bin wirklich beeindruckt vom Anycubic‑Support. Das Team antwortet extrem schnell und hilft ohne Umwege weiter. Ersatzteile werden sofort und sogar kostenlos bereitgestellt, was ich als außergewöhnlich kundenfreundlich empfinde.
So einen zuverlässigen und engagierten Support findet man selten – absolut empfehlenswert!

L'assistenza post vendita è eccellente. tempi di risposta brevi e accurati. Nonostante il mio iniziale scetticismo, mi vedo soddisfatto. Per la macchina devo ancora valutare nel tempo

terrible company, worst customer service ever. do not buy anything from this company not even filament unless its from amazon stay far away from this company

I have been using Anycubic 3D printers for several years now, and I can honestly say that it is a brand I truly trust. Over the years, I have owned or still use the Kobra 3, Kobra 3 Max, Kobra S1, and most recently I added the Kobra X, Kobra S1 Max, as well as the ACE 2 Pro. With every new generation, it is clear that Anycubic keeps improving. Their printers are becoming faster, more refined, more reliable, and consistently deliver better print quality.

I would also like to give special recognition to Anycubic's customer support. Despite the time difference, I always receive quick responses, and every issue is handled professionally and with great patience. When I first started with 3D printing, many of the problems I encountered were simply due to my lack of experience. The support team always took the time to answer my questions, guide me step by step, and help me find the right solution. That level of support really makes you feel that the company cares about its customers long after the purchase.

Another thing I truly appreciate is that Anycubic continuously improves its products, listens to user feedback, and regularly introduces meaningful upgrades. Every new printer is more than just a cosmetic update—it brings real improvements in print quality, speed, reliability, and overall user experience.

The best recommendation I can give is that I have introduced many of my friends to Anycubic. After seeing the quality of my prints and what these machines can do, several of them bought Anycubic printers as well. Today, they are just as satisfied as I am, which only confirms my own experience.

I can wholeheartedly recommend Anycubic to anyone, whether you're just getting started with 3D printing or you're already an experienced maker. Excellent printers, continuous innovation, outstanding value for money, and one of the best customer support teams I have ever dealt with. Keep up the fantastic work!

Od kilku lat korzystam z drukarek Anycubic i z pełnym przekonaniem mogę powiedzieć, że to marka, do której mam duże zaufanie. W mojej pracowni pracowały lub nadal pracują Kobra 3, Kobra 3 Max, Kobra S1, a ostatnio dołączyły Kobra X, Kobra S1 Max oraz promocyjnie zakupione ACE 2 Pro. Każda kolejna generacja pokazuje, że Anycubic nie stoi w miejscu – drukarki są coraz szybsze, bardziej dopracowane, niezawodne i oferują coraz lepszą jakość wydruków.

Na szczególne wyróżnienie zasługuje obsługa klienta. Mimo różnicy czasu odpowiedzi przychodzą bardzo szybko, a każda sprawa jest traktowana profesjonalnie i z dużą cierpliwością. Kiedy zaczynałem swoją przygodę z drukiem 3D, wiele problemów wynikało po prostu z mojego braku doświadczenia. Zespół Anycubic zawsze cierpliwie odpowiadał na pytania, pomagał znaleźć rozwiązanie i prowadził mnie krok po kroku. Takie wsparcie naprawdę daje poczucie, że producent dba o swoich klientów także po zakupie.

Bardzo cenię również to, że Anycubic stale rozwija swoje produkty, słucha opinii użytkowników i regularnie wprowadza udoskonalenia. Widać to przy każdej nowej premierze – nowe modele nie są tylko odświeżeniem wyglądu, ale przynoszą realne ulepszenia w jakości, szybkości, kulturze pracy i wygodzie użytkowania.

Najlepszą rekomendacją jest dla mnie fakt, że poleciłem drukarki Anycubic wielu znajomym. Po zobaczeniu moich wydruków i możliwości tych maszyn również zdecydowali się na zakup. Dzisiaj wszyscy są bardzo zadowoleni i potwierdzają moje pozytywne doświadczenia.

Z czystym sumieniem mogę polecić Anycubic każdemu – zarówno osobom, które dopiero zaczynają przygodę z drukiem 3D, jak i bardziej zaawansowanym użytkownikom. Świetne drukarki, ciągły rozwój, doskonały stosunek jakości do ceny oraz serwis, który naprawdę pomaga. Oby tak dalej!

Après une panne de l’écran LCD de ma Photon Mono M7, j’ai contacté le service après-vente Anycubic avec des vidéos et des photos du problème.

Leur prise en charge a été remarquable du début à la fin. Les réponses arrivaient parfois en seulement quelques minutes, mon dossier a rapidement été transmis aux ingénieurs, puis Anycubic a accepté de m’envoyer gratuitement un écran LCD complet de remplacement.

L’équipe a également demandé à l’entrepôt de traiter mon envoi en priorité. La pièce a été expédiée depuis l’Allemagne le jour même et je l’ai reçue très rapidement. Après installation, l’imprimante fonctionne de nouveau parfaitement.

J’ai rarement vu un SAV aussi réactif, sérieux et humain. Merci tout particulièrement à Suzzie, Obi, ainsi qu’aux équipes techniques et logistiques. Vous m’avez évité une longue immobilisation et une dépense importante.

Une expérience après-vente irréprochable qui mérite largement cinq étoiles.

Ha sido impecable el servicio de post venta

Assistenza sempre presente, ti aiuta passo passo qualora riscontri determinate problematiche, anche con la sostituzione dei pezzi.