Ant Antics Anmeldelser 

122
•
TrustScore 4.5 av 5

4,4

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Se hva andre synes

Vurdert til 5 av 5 stjerner

just some of the best ants i have ever got. have ordered from other shops and the best results with live ants are antsdavey and antantics. DEFO NOT ANTSHQ. great customer service, guided me through on... Vis mer

Vurdert til 5 av 5 stjerner

I'm writing this after multiple orders (multiple colonies) some rarer, Asian, African, European species all. Every experience I've had with the company and any customer service needed has been inc... Vis mer

Vurdert til 1 av 5 stjerner

Expensive order…email received saying would be dispatched Thursday because of hot weather…no dispatch Thursday…told 100% dispatch Friday…seems no dispatch and no email reply. Potentially scam company... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Did very well overall, especially for my first time buying, I ordered a 2 queen polyrhachis dives colony and as a suprise I received a 3rd queen which I'm not sure is fertile but it's still a queen ne... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk

Skrevet av virksomheten

Ant Antics. pet ants,done right. Welcome to Ant Antics, we are an award winning pet ant store who provide queen ants, ant colonies and supplies to the uk and nesting supplies all over the world. We lead the way in innovation and standards. We are the creators of ANTCON, the first ant keeper gathering in the world and the number one customer appreciation event in the UK. Winner of the Petquip business of the year 2023/24 and specialist pet shop of the year in 2022,23&24 We work heavily with conservation and invest into threatened species rejuvenation as well as free colonies for schools to educate the next generation.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

122 anmeldelser

5 stjerner
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3 stjerner
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1 stjerne

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Har svart på 60 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(122)

36 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

AA ftw!

ive been shopping with aa for a long time (and spent way to much money) but i just love ants way tooo much. anyway they are such a good shop and i will totally order again

26. august 2025
Vurdert til 5 av 5 stjerner

The best place for ants

The best place for ants, the team are so nice and caring and will do anything to help you. They have built an incredible community where customers can become friends. Highly recommend

27. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ant Antics Review

I have been interested in ant keeping for many years and made the jump to keep my first Messor Barbarus ant colony May this year which I ordered from Ant Antics. In total so far and definetly won't be the last, I have made 3 orders for ant nests, connectors, outworlds, food and accessories and have found them all to be amazing quality, I have even started another colony of Messor Aciculatus. The staff have also been extremely helpful in answering any of my questions regarding my orders and ant keeping in general and hope to attend a future Ant Con which they host and I'm very looking forward to this. Furthermore the guidance I have received from their social media community on Discord is second to none. The one thing that tops it all is their dedication to conservation which is something very close to my heart. Overall I cannot fault Ant Antics in the slightest and it won't be too long befor I place another order.

17. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Quality and Professional Service!

I recently purchased two queen ants, a Manica rubida and a Formica fusca, along with various supplies and equipment from Ant Antics. I couldn't be more pleased with the entire experience.

Both queens arrived healthy, active, and were clearly well cared for. All the supplies and equipment I ordered were of a very high quality, perfect for getting my new colonies started on the right foot.

The service was incredibly professional from start to finish. It's clear they are passionate and knowledgeable about ant keeping. I highly recommend Ant Antics to anyone in the hobby, whether you're a beginner or an experienced keeper. I will definitely be a returning customer!

19. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My 6th nest! Thank You!

This is my 6th nest (large nest) from Ant Antics and I am extremely pleased with it. Great quality and the ants love them. Very easy to maintain and keep moistened. The channel for the heater cable is also a nice touch.

I also ordered some new water feeders which are great and my large Carpenter ants can still access.

Also I really appreciate the customisation on the cover!

1. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Extremely helpful staff and good…

Extremely helpful staff and good products. Always happy to make time for queries and has an awesome ant room. I prefer to collect as im close (and impatient). Although It's not an open to the public store it has a easy collection system and keep you updated as to when your order is ready and then you just book a slot convenient to you. Be warned it takes longer than you think of you get Sam chatting.

4. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have brought numerous Ant queens from…

I have brought numerous Ant queens from Antantics, including food and equipment for the ants and have always experienced fantastic customer service, brilliant products and the Queens always shipped first thing and in great condition. I strongly recommend using Antantics for your queens and her needs.

14. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Ant Antics

Cameron, this means the world to us and thank you for taking the time to share it. Our mission is to provide queens and colonies raised with care and love, knowing we meet that is absolutely great.

Likewise, we are super thrilled to hear our service is good for you. We are one of very few stores with a phone number too, you are welcome to pick up the phone if you ever need faster support than we can get to you by email.

Vurdert til 1 av 5 stjerner

Very poor experience

** See Edit/Update part 1 and 2 in response to Ant Antics comment bottom of review**

I want to make everybody aware of Ant Antics so that nobody receives the same treatment as I have.

I placed an order on the 22/08/2025 for a Queen ant, it was about 40 min drive from where I was staying over the weekend (an hour and 20 mins round trip). my son and daughter were both very excited to see this Queen ant which I'd bought.

When I placed the order the website provided me with times to collect which I selected from. I then received a purchase confirmation and a reminder the day before collection to come and collect my purchase.

But when I attended no one was there, and the lady in the shop next door said they have gone to an event and that this isn't the first time this has happened.

So now I go back to where we were staying and emailed the shop, 5 days went by with no reply and no refund, so I sent another message giving 24 hours for a refund or I will contact trading standards. The shop replied with a very poor excuse which seemed to blame me for placing an order when they weren't in the shop, and said as a gesture of good will they will refund me, to which I responded and confirmed that I wish for a refund. This was 4 days ago and I am yet to receive a refund.

Today I have made a case with trading standards and the bank to which the bank has already provided me with a refund in holding.

** Update-When I placed the order there was no explanation of a que, the website simply offered a collection time, I knew nothing off ques, if this was the case why did I receive a reminder to collect the day before?

I have also not received a refund and the bank confirmed there was no refund pending this morning. So this is now a new low by Ant Antics, they are now being dishonest and attempting to mislead to save their face.

Ant Antics are also accusing me of being aggressive and threatening. The only thing I have threatened is that I will go to trading standards. I did not want to go to trading standards I just wanted my money back, I have had no option but to threaten this as you have ignored me and held my money back.

Part 2
Ant Antics website allowed me to select a time (there was only 4 time slots provided by their website so I selected what was available). Ant Antics sent me 2 confirmation emails, one straight after purchase and the other was received the day before collection, to remind me to collect the ant at the time their website provided.

The very email that Ant Antics keep saying I should of received before attending. I did receive, but for some reason they need to keep repeating that I didn't, I have the emails.

Ant Antics cannot stand up and just admit that ok we have made an error here is your money back, I can only presume they are now purposely trying to keep my money.

Regardless of what Ant Antics say about giving back my refund, my bank has confirmed that there are still no pending refunds, 9 days after I attended their shop on the 24/8/25.

The neighbors told me that it was not the first time and probably won't be the last that customers have turned up and your not there. she was lovely she felt sorry for my disappointed children and even offered me a hot drink, and I feel sorry for her. Your attempt to call me aggressive is yet again an attempt to save your own face by slandering me.

Do not give Ant Antics you business.

24. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Ant Antics

We are sorry to hear you feel disappointed with your experience and would like to clarify a few important details for accuracy.

When placing an order on our website, all orders enter a processing queue. Customers cannot skip this queue by immediately booking a collection slot. (This is shown in the pickup details of your order confirmation and at the shipping selection in checkout where it informs you we will email you when your order is ready so you can book a collection slot)

Once your order has been prepared, you receive an email titled “Your order is ready to collect” with a link to book your collection slot. This ensures your order is packed and ready for you when you arrive.

In this case, a collection slot was booked before the order had been processed and before the ready to collect email had been sent. Unfortunately, this meant your order was not prepared when you arrived. Our store is closed at weekends, and on this occasion we were also closed on the Friday your order was placed. As a result, we were not aware of your booking until a neighbouring staff member contacted us about an angry customer in her reception.

Your £12 was refunded in full, despite the issue arising from the incorrect booking process rather than any failure on our part. Refunds are issued promptly within a couple of days, but it can take several working days for them to appear in your account depending on your bank.

We appreciate that expectations were not aligned in this instance, but we must ensure fair and consistent service for all customers by following our order and collection process.

Vurdert til 5 av 5 stjerner

Best customer service

Special thanks to Richard who gave me a free tube connector after enquiring about an issue. great customer service on the phone.

30. juli 2025
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Svar fra Ant Antics

Thank you do much for your review. We are only too pleased to help wherever possible and I hope your colony is enjoying their new nest.

Vurdert til 5 av 5 stjerner

very useful information

Quick despatch and very useful information on the website about the products. Would definitely recommend.

1. august 2025
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Svar fra Ant Antics

Thank you for taking the time to review us Sammie. Its great to hear that we met your expectations and the information was comprehensive enough for you. We look forward to seeing you again, please do keep us posted on progress too.

Vurdert til 5 av 5 stjerner

really recommend.

Honestly my favourite place when buying ants! They sell everything, seeds, protein and their good old sugar snaps! And always send their ants in good condition. One thing I think they need to work on is nests and Outworlds, their nests can flood quite easily. But other then that an amazing option, I also really like that they try to put loads of info on the species how to keep it etc, to the point I go to ant antics when I want to know about a species instead of google. I really recommend them to you when buying ants, ant food and just pretty much anything.

25. juli 2025
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Svar fra Ant Antics

What a gentleman Leo. Thank you for your 5 stars sir, it means a great deal.

As a tip, if the nest is flooding, it just means it is already as maximum hydration. You should be able to leave it longer between hydrating. If you are doing it every 4 days now, try leaving it 8 instead and see if that helps by giving it longer to dry out between hydrations.

Vurdert til 5 av 5 stjerner

I recently bought a multi queen…

I recently bought a multi queen carebara diversa colony. They were shipped when it was safe to do so, being looked after until then. Once shipped they arrived the next day packaged well. I will absolutely buy from this store again!

19. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Care for the ants

Recently I made an order for some ants, the order was delayed by a week due to the heat wave we had, ant antics emailed me and apologised for the wait and informed me that the health of the ants was more important than thr wait which I completely agree with. The queen ant soon arrived straight after the heat wave was finished, dispatched on a Monday and arrived on the Tuesday with a suprise of 4 workers instead of just the queen and brood. Ant antics is an outstanding company, and I can't recommend it enough, best UK ant store by far ❤️❤️❤️🐜🐜

1. juli 2025

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