Animaker Inc. Anmeldelser 

Bought this for the text to video feature. But it just does not recognise the files I upload (MP3 files) which is what it asks for.

Contacted customer services and they said I can email them everytime my audio file, and they will sort it out. I simply do not have the time to be sending a raw footage file to them, waiting a day or two for a reply with their video.

I complained and asked to cancel my account and get a refund - but they said they do not do refunds.

I do not recommend this at all.

Degli imbroglioni e un prodotto obsoleto. Volevo l'abbonamento Enterprise il quale è poco chiaro sul sito e può essere fatto solo tramite videochiamata (ti dicono rose e fuori quando non è), dove ti promettono che ci può essere il rimborso, che le immagini sono di alta qualità, che la musica è senza copyright, tutto quello che vuoi c'è! Ma poi quando fai l'abbonamento, un abbonamento anche abbastanza costoso confronto la concorrenza e che si può fare solo annuale, non trovi nulla di tutto questo e non fanno nemmeno il rimborso!!! Non puoi nemmeno fare nulla perché vengono dette le cose tramite videochiamata!!! Attenzione!!!! Buono solo per fare immaginette alla South Park..... O video con immagini obsolete. Altamente sconsigliato!!! Pensano solo ai soldi..... Con un abbonamento annuale ci hanno rovinato e non possiamo tornare più indietro....

I am new to this style of animation. I am trying this out to see if I want to use this site. I was having issues and customer service was amazing. Quick response, actually helped me. That alone can get my business!! Thank you so much.

I would like to express my gratitude to Ashik for his support. His understanding of my concerns and his courteous responses have been truly commendable. In addition to addressing my query, he has also shared several valuable tips, which I greatly appreciate.

Thank you once again, Ashik.☺.

It is very good it help me alOt thanks.

Ashik was very helpful in giving me a straightforward response, and accompanied his explanation with a screenshot showcasing where the tool was. Thanks for your help, I appreciate it!

Rufus makes the entire process of editing videos simpler. He was patient, kind, and knowledgeable when coaching me on how to use the product the right way. Thanks Rufus! We need more customer service agents like you.

Title: Extremely Disappointing and Frustrating Experience

Review: I recently had a frustrating experience with Animaker. Despite multiple attempts, I was unable to cancel my subscription using their website's cancel button. This issue raises significant concerns about the transparency and usability of their service. It feels like the company is prioritizing profit over user experience by making it difficult to cancel subscriptions.

The platform has potential with its user-friendly interface, diverse templates, and responsive customer support. However, the high cost of premium features, slow rendering speed, and limited export options significantly diminish the overall value.

Please improve the cancellation process and consider offering more affordable pricing tiers and faster rendering technology. Until then, I cannot recommend Animaker to others and will be sharing my negative experience across social media.

Date of experience: Jan 2025

Good customer service

Per me anche se il software è molto semplice da usare , per mia opinione preferirei canva per la quale sono simili e mi trovo meglio. A me facendo una presentazione di scuola mi si è cancellato con un pulsante del mouse tutto che avevo fatto.

had immediate intervention when I requested help

Great products and customer service, highly recommended!

Ashnik, was great and answered my questions, promptly.

The support team was very friendly and they resolved my problem quickly.

The Animaker support has always been very responsive and resolved my issues in a timely manner.

Great and fast answers for my questions from Mr Ashik.

This is honestly been one of the worst companies to deal with. We were looking into utilizing the software as an alternative to some current software for marketing and video creation. The video creations that are coming from this software are very similar to ones that are a fraction of the price And often times the generated images would contain errors like creating a third hand in AI images and would also pull images that included water marks from third parties which we did not want to appear in marketing material. We attempted to reach out to the company and provided evidence of the issues in the software and we were brushed off and told that it's no big deal that the software is working fine and that they also aren't willing to issue refunds even though we could clearly show there was issues with it. I would not recommend working with this company and would recommend looking into options like Canva or even render forest that for a fraction of the price work much better.

I had high hopes for Animaker, but it’s been a frustrating experience. The app is always lagging, making it nearly impossible to complete a project smoothly. Every few minutes, it freezes or crashes, forcing me to refresh the page and start over.

Not only does this waste a lot of time, but it also disrupts the creative process. Features that should be simple and efficient feel clunky because of these constant interruptions. If Animaker can’t fix these technical issues, I can’t recommend it to anyone.

I had an amazing experience with Animaker's support team. Although they don't have a standard refund policy, I hadn't used my account for over 3 months, and after reaching out to explain my situation, the team was very understanding and made an exception to process a refund for me.

Their support was prompt, professional, and empathetic, and they genuinely went the extra mile to help me. It's not often you come across a company willing to make such exceptions, and I truly appreciate their understanding.

I’m really grateful for their flexibility and support. It's clear they value their customers, and I will definitely consider using Animaker again in the future. Highly recommend their service and customer care!