Animaker Inc. Anmeldelser 

Thank you to the team at Animaker. I am grateful for this application, especially Rufus

I really like this website it has many ways to make videos and is mostly efficient if you know how to use it

Sehr guter Kundenservice. :-)

The program itself is relatively easy to use but what's most impressive is the customer service I've received. Anytime I've had an issue, someone responds almost immediately and it is alway resolved. This program is worth every penny!

Wonderfull experience. I insert my text instruction and the video was exactly what I wanted. So fast, easy and well done!.

Kishore has been instrumental in helping with my queries, as well as ensuring timely support when I faced some technical glitches. He has been available throughout, polite in his interactions and knowledgeable too.

⭐️⭐️⭐️⭐️⭐️
Super pomocny poradnik! Video było bardzo jasne i praktyczne. Dziękuję Kishore i całemu zespołowi Animaker za świetną robotę!
— Monika, WeteranLaweta4You

Animaker is a good program. While i wouldn't say it's a five star program, its okay.

Very professional company that that take customer service seriously. Their software is straight forward and easy to use for the needs that I have. They are very attentive and ready to assist with any situation that may arise. They aren't just selling software, they care about customer satisfaction.

Retour d'expérience après suivi

J'ai d'abord utilisé Steve AI avec le forfait IA générative (129 $).

La plateforme a indéniablement du potentiel : elle permet de créer rapidement des vidéos, des visuels et des voix. Cependant, mon expérience initiale a été frustrante et décevante pour un service à ce prix.

⚠️ Problèmes initiaux

Durant mon premier mois, j'ai rencontré plusieurs problèmes majeurs :

Limites vocales cachées, non mentionnées (ni dans les conditions générales, ni sur le tableau de bord, ni dans les détails du forfait).

Seule une fenêtre contextuelle « Contacter le service commercial » s'affiche, ce qui ressemble à une tentative de vente forcée.

Lorsque je les ai contactés, ils m'ont répondu :

« La limite de voix off est simplement une mesure de sécurité que nous avons mise en place. Nous activerons des limites plus élevées au niveau du compte, ne vous inquiétez pas. »

Projet perdu : après avoir autorisé l'équipe d'assistance à accéder à mon tableau de bord, ma vidéo a été entièrement régénérée et tout mon travail (plus de 16 heures) a été perdu.

Perte de crédits de génération : J'ai perdu plus de la moitié de mes crédits de génération à cause d'un bug de boucle de script. Malgré plusieurs promesses de remboursement, je n'ai jamais été remboursé.

Frappes d'orthographe fréquentes dans les images générées par l'IA, m'obligeant à régénérer les visuels à plusieurs reprises.

Formulation confuse concernant l'expiration de l'abonnement (« jusqu'au 8 octobre à minuit » signifiait en réalité le début du 8, et non la fin).

Ces problèmes ont rendu l'expérience très frustrante, surtout compte tenu du prix élevé.

🌟 Suivi positif

Après avoir publié mon premier avis, l'équipe de Steve AI m'a contacté directement.

Ils ont été très polis, proactifs et ont vraiment cherché à résoudre le problème.

Ils m'ont offert un abonnement Pro gratuit pendant un mois, puis l'ont prolongé de quelques semaines à titre de geste commercial pour un essai plus approfondi – ce que j'ai beaucoup apprécié.

Durant cette période, j'ai pu tester la plateforme plus en profondeur. Le système présente encore des problèmes techniques — par exemple, la génération de certaines images à partir de texte est très longue ou ne se fait qu'après le redémarrage de l'application — mais l'équipe d'assistance travaille activement à la résolution de ces problèmes et me tient informé.

Récemment, ils m'ont même proposé un abonnement annuel à prix réduit (-50 % pour le Black Friday), ce qui témoigne de leur engagement à améliorer le service et à préserver la confiance de leurs clients.

💬 Résumé

Steve AI a un fort potentiel et son service client mérite d'être salué pour sa réactivité, sa patience et sa disponibilité.

Bien que je sois convaincu que le logiciel comporte encore des bugs techniques et manque de transparence concernant les limites d'utilisation, je constate qu'ils s'efforcent réellement de l'améliorer.

J'ai donc décidé de revoir ma note à la hausse, passant de 2 à 4 étoiles —

⭐️⭐️⭐️⭐️☆

Pas encore parfait, mais clairement en bonne voie. Si l'équipe continue sur cette voie, et si elle parvient réellement à améliorer l'IA et à résoudre les problèmes techniques... Steve AI pourrait devenir un outil très performant pour les professionnels de la création.

Ashik assisted me in my time of need, it was crunch time to get this animation done for my work and he came through in flying colors! Thanks Ashik!!

I love animaker. It is straight forward and easy to work with. Their support team is great. They can work on their subscribtion offers more though.

I will start by saying I have used several different programs for animation. Since I am using my own character, I have had to do a lot of frame by frame animation which can be very time consuming. One of the other programs I was using was great for creating basic choppy animations, but it was not great for smooth animations like sliding, spinning, etc. And when I tried to use the animation curve feature, it kept freezing up and shutting down on me. That led me to explore other options, but downloading them in order to use them consumed a lot of space on my computer that I didn't have. I finally found Animaker. It is one of the very few apps that does not require you to download anything and works right on the desktop. That's a huge plus. The smart movement feature takes a minute or two to understand. But once you do, it is super easy and saves a lot of time. I thought it was a little pricy for the month. It's cheaper if you pay for the year, but I wanted to try it out first. I decided the background animations alone were worth it for me. After completing my first video, I found that the background animations I was using were part of the premium plan (another reason to pay for the annual subscription I guess). I was very frustrated, but thankfully Animaker offers instant chat for support. Within a few minutes, I spoke with Ashik who was very helpful and helped me resolve the issue. He also jumped on a call and showed me the libraries that were available to use with the starter membership. Great customer service goes a long way. I will definitely be considering the annual membership now. Thank you, Ashik for your timely assistance.

I have been with Animaker for a while now. Started a little rocky for me as I didn't understand the processes. The customer service team always tried to help as needed. As I learned more about the App and became more comfortable, I knew the exact questions I needed to ask. They were always helpful with my issues and have continued to help me in any they can. After reviewing many other animation apps, I found that Animaker was more user friendly and had more capabilities. Simply love Animaker.

Very useful and fun app. There are a few issues as can be expected with anything as novel as this. But the team is very responsive and reply to support requests within the hour and are quick at solving the issues/ suggesting workarounds etc.. Overall very professional.. PLEASE keep it up

Their customer service sucks. I need to wait 2 hours, sometimes 24/7 before getting a response for help I didn't receive anyway . They think they own time and customers are discriminated by prioritizing Animakers Moneymakers (Enterprise subscribers ) . Im on starter plan, I paid annual instantly.They encourage self-help and tutorials too much as if they are all AI chatbots and as if my time only belong to their app. Their server is so slow unless you are on enterprise . They say they will help and resolve the issues but they are only repeating what I have read from their tutorials,policies and guidelines already. They keep on saying send us a screenshot which is so irritating because how can I catch a moving cursor, a show and disappearing opps-something went wrong note on the screen while editing at the time the problem exists? Then unexpectedly it happens again and often its like a cat and mouse play.

Their app freeze, stall, and if not, the cursor keeps on moving or video plays non stop even I press the stop button many times. We followed their technical rekommandations but problems still resurfaces many times.
It often say your internet is
slow even our pc is not slow and is on chrome. Its so exhausting and disappointing to restart the app many times just to make or finish 1 video . No refunds for a year's subscription for starter plan subscribers , etc. prioritizes only the big Animaker moneymakers . It's all about Money! I truly regret paying a year's subscription for a cheap customer service ! TRY Another APP instead.

Great app and even better customer service! This is very helpful for work.

Great app I enjoyed using it and easy to use