Amazon Uk 

Ordered two HP950X high yield ink cartridges from Amazon UK ON 20June order nuumber 202-7371644-0041155 Package left courier facility Sunday 21 June. Now being told it will not be delivered until 1 july. Is it coming by pony and trap?
Amazon are getting worse. Have find another way of purchasing produsts other than Ebay or Amazon as they are bad as one and another.

There is no way I found of getting through to customer service so I will vent on here.
I received a plastic bag with my order inside. No other packaging. The bag was torn and dirty and the item being exposed was also dirty. Whilst I was able to clean off the dirt, the bag from Waterfly which has zips, could have been damaged without sufficient protection. This is very disappointing. I don’t know who is responsible so I can’t complain directly to Amazon so I will contact the company who makes them.

Does anyone at Amazon read your instructions?
I ordered two items on 25th June. On the checkout it asked if I wanted delivery tomorrow or Monday. I chose Monday as I knew I would be at home. Guess what? It was delivered today when I wasn’t in. No photo of where it was left, so it could be anywhere.
Update: when I got into my account there was a picture of my item plus another parcel, just left on the drive by the door. My account has a safe place recorded, which they didn’t use. When my son got home from work he rang to tell me that the second parcel was not for me nor our address. Someone is missing their delivery.

Does anyone actually work for Amazon . An actual human? I am trying to get a refund. Given all that is required . Spoken to 3 agents on their “chat” lines . Promised a refund yet they have now closed my case because I didn’t give them all the information I have . So what do I do now?

This is how e commerce should work. I see a lot of hate on here for Amazon but I have nothing but good things to say about the company I spend so much online with. On the rare occasions I have an issue customer service is helpful and sorts it out even if it was with a third party seller. Great value and service.

Amazon sent me new Firestick 4K upgrade offer £59.99 To £23.99 (Discount Applied At Checkout) until 30th June 2026
ITEM DOES NOT DISCOUNT AT CHECKOUT

Contacted Amazon AHMED & VEE (Philippines) they said no such offer existed.
I offered them proof via screenshots they didn't want to know and were really unhelpful.

Don’t blame us. We took your money but order was from a Market Place Seller. So not our problem. But have a nice say.

I ordered a pair of shoes needed for my job half a year ago. I have been patiently waiting for months, and yesterday was finally the scheduled delivery day. Instead of receiving my package, Amazon cancelled my order at the very last minute on the exact day of delivery.
Waiting for six months only to be let down on the finish line is absolutely unacceptable and unprofessional. I am now left without proper footwear for my work, which causes me massive inconvenience and stress.
To make matters worse, customer service tried to brush this off by offering a pathetic £10 goodwill credit. This is insulting after holding onto a customer's order for half a year. A multi-billion pound company should treat working people with more respect. Completely unreliable service, I am deeply disappointed.

Today I was returning an Office chair bought via Amazon. It was due to be collected by Evri, which didn't happen . I did attempt to contact Evri throughout the dayto no avail. All I managed was frustration due to their AI hndling of queries. At 7 p.m. I contacted Amazon to complain and was responded to by a ver courteous and helpful gentleman named Sourabh (hope the spelling is right) and he was understanding and gave me few options one of which I accepted. I have to say that, after the day I'd had with Evri chatting to Amazons agent was an absolute pleasure. So polite and knowledgeable, he treated me with respect and courtesy, I cannot praise this man enough. I really hope he is part of their management team as he would be wasted if all he does is answer phones. His attitude is an absolute credit to Amazo.

THIS A SCAM INSURANCE
Do NOT take out any insurance with Amazon. They won’t tell you this but if you have to claim Amazon will tell you it’s nothing to do with them even though you pay Amazon BE VERY CAREFUL they make it so hard to talk to anyone when you do get through it’s either in India or South Africa they do everything they can to not pay up HONESTLY it’s 100% SCAM take a look at all the reviews. DONT TAKE INSURANCE. 

I placed an order with Amazon as I needed the item for the next day. As I'm a prime member I managed to order the item for next day delivery between 7am-1pm.
I received an email notifying me that that the item had been dispatched on 31.05.26 at 11:58, and the item was due to be delivered that day at 1pm. The item was ordered with 2 other items that were delivered but for some reason 1 item had been separated. I was told by the amazon rep that a pc monitor requires "special attention" so it had to be delivered separately. Amazon's app confirmed all 3 items were to be delivered by amazon's drivers and not a third party courier.
Once the delivery time of 1pm had elapsed, the app informed me that the new estimated delivery date would be 03.06.26 - 3 days after I needed it.
All the cs reps would say is that they cannot do anything and that I would have to wait until the delivery time/day had elapsed!!!! They are not interested in actually helping you to get your order they just wanna get you off the phone. When I escalated this to a complaint I was contacted by the escalation team who informed me that the CS rep hadn't even informed them of the reason of my complaint or added any notes, and they conveniently also couldn't locate or access my call!!! Not what you want to hear from a £billion company that rely on tech to meet its orders. No wonder things do not get delivered correctly.
I refuse to believe that CS reps are unable to contact a depot or driver to find what the issue is with any orders that cannot be fulfilled. A £billion company does not have the facilities to be able to do this....really! Will never order from Amazon again for large important items.

Spent £400 on a fluke multimeter kit, they send me a £12 multimeter.
Not a simple mistake putting a £12 meter into a fluke bag

Customer Service the Worst. Still waiting for cost of shipping and cost of faulty product.

Never had issues for decade using Amazon, drivers really improved their job. Hide every parcel in to safe place even if I forgot to tell. Delivered always. Upset for item ?? Returns easy . More easier then on other platforms. Or replace with no brainers. Only needs for a last 2 years a lot filtering items or research the unknown ones or really cheap ones as now on every platform come fake cheap Chinese items . Some are good but not good as EU or UK

Never had an issue with Amazon, sometimes I have had a bsd product which didn’t meet expectations and late deliveries but the customer service are always polite and helpful. I highly recommend using Amazon

I bought a ebook for my kindle on my ipad for my research. Its not readable without page numbers or ability to change although publishers said this is an option. Words fragmented and doubled up. Contacted kindle who put me thru to AI Pearl who closed the chat and opened again as if I was a new person so some conifguation problem there. Just-answer told me if i need tech help, tI need to pay for technical support.

There must be something wrong as how could this be support? I need an answer promptly as have a thesis to write.

ps: I was with another supplier and their ai support was brilliant so its not the ai but amazon capabilities.

pps: I put todays date but have had continual since first bought it.

I order a Philips Iron very expensive (135pounds) and I expect to receiver one NEW.
Order No. 206-4672026-1150700
Unfortunately I receive one who was refurbished or returned and resale ...!!! I don't open as I see from the beginning as seal was apply over old seal and it see it was opened. Box show clear evidence as was heavy used. Is absolute a shame for amazon to make this procedure !!! I try to find a way to issue a complain to customer service but don't exist this way... Amazon become a low quality company !!!!! To order a NEW item and receive a USED item is unacceptable and a proof of incompetence....!!!
I advice ppl to check carefull what they buy before open the box !!!

They make it very hard to contact them. Bit chat that gives you option that aren't applying. Once you finally speak to someone, you keep being transfered from one person to another not because you took more that 2 minutes to reply but because they did or simply couldn't be bothered to quarry on and left the issue to someone else. My parcel was delivered on next day. They couldn't deliver despite having an address at an amazon locker! After talking to many Cs agents I was told they'll rearrange the delivery in the same day and still refund me for the convenience. The delivery never happened. A lot more very bad service in the story but I'm to frustrated to carry on explain it all. No wonder their service rating is so awful.

Appalling service. Words do not describe the attitude and response they have over a simple refund.

Delivery left behind my bin. Email I received says item handed to resident. In what world is it ok for a company to blatantly lie like this? Customer service impossible to locate on website which is why I’m leaving it here. Do better!!