Amazon Uk 

1st time to send back a fake item bought. It’s so difficult to deal with and took half a day to finish the process. Next day a refund of £12 pound was taken out of my account by the seller and not refunded. Shows as a pending payment. Next on contacting them for the full fee of over £34 plus the new £12 taken out, its chat centre (acts polite) states to give it a few days for the refund payment to come through despite my statement showing it’s been deducted as -£12. Then the issue of the full refund is to communicate with the scam artist himself!! Amazon need more control on who sells on their platform. The seller claims that shipping fees, complicated forms and not taking out shipping insurance means only £12 is refunded? Thats not U.K. consumer law. The issue is a seller is responsible for their description and quality and refunds on items that do not meet the specifications and use. The product was a fake of Pelsbarn cool blanket, made of nylon and a light cloth piece worth £1 to buy. It is not a dog cooling mat. The advert states silk. Amazon has failed to ensure a full repayment is made and its system now does not allow me to speak in person to action this correctly. I’m going back to shops! This is a days work.

I've been an Amazon prime member for over 10 years now and spend thousands a year with them as I am housebound due to disabilities so rely on deliveries. Service has gone down hill over the last few months but today really was breaking point. 4 parcels to be delivered. This same driver has repeatedly left parcels literally on the path outside my house and left before I could answer (if he bothers to knock) my chair is literally right next to the front door. I went to the door after the knock and he'd already left them on the path outside my door even though instructions say please wait for me to answer as I have agrophobia. As he was getting back in van he saw me open the door and get my daughter to bring the parcels inside. He then ran back over to take a photo of the parcels inside the house. I said no if you want a photo the parcels need to be outside on the path with the door closed exactly how you left them and have done repeatedly. He told me I was rude. Dismissed me with a wave of his hand and told me to make a complaint. I told him I would and that he had done this numerous times now. He then shouted 'who do you think you are talking to!!' as he walked down the path. I have cancelled my Amazon prime as there is no way to put this complaint in writing on Amazon's site other than to tickbox driver was unprofessional, didn't follow delivery instructions and left parcels unsafe (I had 3 separate orders so that was the only reason I could tick 3 different boxes to try to explain the issue as you can only tick one box for each order). He also lied and said a very large package had been 'handed to the resident' and that other parcels had been 'put through the letterbox' They were literally all left on the path outside my house for anyone to take. I'm not the only one to have the same issue with this driver as when I rang my friend who lives round the corner because I was upset after the incident she told me the same driver did the same thing with her parcels.

How hard is it to deliver to an address ? Apparently very difficult as yet again a delivery has been “handed to resident “ except it wasn’t !!

There's major problems with their couriers reading instructions. 🤦
What's the point in having instructions to give to the courier if they don't bother to follow them????
I have to be at home every time I order something from Amazon to make sure that I actually get what I've paid for.
After speaking to Amazon Customer Support today and telling them that this was my 63rd complaint, they admitted that some of their couriers most likely can't even read the instructions.
If they can't read instructions, they shouldn't be employed by Amazon!

Account has been suspended, Amazon stated the reason is 'unable to identify the identity' contacted customer services not less than 5 times but keep receiving 'no reply' email address saying that Amazon will keep suspend my account without further clarification.

Last 10 items bought. Only 2 delivered so far. Ordered 3 item on Monday 5th. No status update since Tuesday 6th. Only states on its way but delayed. Managed to work that one out for myself. Then ordered further 7 items. 2 delivered on time. 1 advised as being delivered tomorrow. 4 delayed for at least another 2 days. Advertised as next day delivery. False advertising! If you have not got the stock, say so!!! If these were time sensitive items required I would be very much more annoyed than I am now!

Amazons latest policy, even if you're a prime customer is to advertise items as in stock and available to prime customers, and then to check your location and block the purchase if they can save money by delivering to someone closer. Another kick in the teeth for 'Prime' members. The membership is worthless. They will be some rollerdex, bog standard response, about stock control, but they are saying they have no control. Actually they have complete control, and choosing profits over their promises to Prime customers. Designed, deliberate, disgusting from Amazon

Every time I have to order is only because I need it quick well I know now is better to go buy it yourself as the delivery have the audacity to say handle to the customer when is a complete lie!!! Have to look and knock at my neighbour doors but still no parcel!!!! Delivery service is becoming a total joke no shame no respect for people !!!!

Everything they sell is just cheap crap better off paying extra and getting decent items

The deliveries are getting worse. They are delivered later and later. The tracking info is nonexistent now. Parcels are just left on the front doorstep. No attempt to ring the bell. Amazon is going downhilll fast. Prices are no longer economical. RRP prices high to make discounts look good. Customer service in India is useless. They are rude, lie all the time and just cut you off. Amazon really need to sort this out. It’s 💩💩💩💩 Amazon.

Undoubtedly the worst customer service ever. I bought an Alexa Echo Show 8 and it won't play music or radio. Speaking to an offshore team who clearly struggle to understand or write English (not their fault!) and literally hours later getting nowhere at all. Unreal

Why aren’t Amazon checking their couriers actually deliver orders? Here in Southampton their delivery service is appalling. Orders just get dumped anywhere. Today a valuable item claimed as delivered showed a photograph of the order left in a publicly accessible place. It may as well have been left in the street. When I was notified of supposed delivery I went to look for it. It was gone. I’ve just found the packaging from the supposedly delivered item torn off and dumped in a hedge. Do NOT order anything of value from Amazon. Neither the company nor its couriers can be trusted. I found another package left but torn open. This is the photo the courier recorded. There are no flats on this floor, just a lift - working.

An nightmare of a Company to contact. We have been having packages consistently left at the front gate on a quiet country lane with drjvers stating they were left by the front door, not to put to finer point on it, lying.
Impossible to speak to a human voice and we will.now go elsewhere. They really couldn't care less.

Another day another delivery left sitting outside my door when instructions clearly say I'm disabled do not leave outside ring bell and give me time to answer they have given up ringing bells I get deliveries nearly everyday dropped off outside. I cannot lift it really hurts me. I put a table outside thinking they might use that but no still on the floor.

Had a fairly smooth experience with Amazon UK this time around. Checkout was quick and I had a few payment options to choose from. Unfortunately one item arrived damaged and the replacement took a while. Might give them another chance down the line.

What is wrong with Amazon is Evri! From the moment they started this ridiculous 'sharing' nonsense the deliveries have gone down the drain. Before, when Amazon delivered their own parcels, I never had any trouble, even though I live in the middle of nowhere. From the second they trusted Evri with their deliveries, and how they could be so stupid as to choose a company that had more bad press than Rasputin, for the last couple of years, is beyond comprehension, one in five orders is now late. If I don't get what I ordered, when I order it to be delivered in a certain amount of time, I ring Amazon and get my Prime fee for the month refunded. If everyone did that they would have to see that they are loosing money and just possibly spend that money on a proper transport fleet and give Evri the boot. I live in hopes, being an eternal optimist!!!

A disturbing new trend by Amazon and other couriers, they have been instructed NOT to knock or ring your doorbell, because by just leaving your package either on your doorstep, and of late leaving in IN your bin, thy can deliver more items per day. The problem being, your package can be taken by anyone passing. I wouldn't mind if they at least knocked but they don't. This will backfire because, people will start looking in bins for left packages, more packages will be stolen, and until this becomes rife, and they have to refund or replace items, it will carry on. This has happened to me several times already.

I ordered The Descent 4K and I did not even receive an email to say that they did not have it. Customer service apologised and told me they would return 2 months Amazon Prime to my account.
This did not happen and when I contacted them again they informed me they do not refund amazon prime.
As this was going on The Descent 4k steelbook came up for order again so I ordered it again.
The dispatch time came yet again and again I was told they could not fulfil my order.
I have spent thousands of euro with Amazon Prime and for them to treat their customers in this way is disgusting.
Even speaking to their customer service was infuriating because they were taking up to 5 minutes to return to the conversation between each question..
To say dealing with them was stressful is an understatement.
I collect 4k media.
Because of Amazon I lost out on being able to secure the steelbook not once but twice.

There needs to be a -1 star....
I stopped using amazon a few years ago due to deliverys being lost or misplaced, I decided to give them another try , i placed an order of £40 next day delivery.
I recieved an email saying the item had been delivered with photo proof !!
Only for it not to be my address.....

On the app customer service bots were useless sending me round in circles... i sent emails to be told it was hand delivered yet the photo of it was a picture of it left outside a gate somewhere !!
So i decided to call only to be told to wait 48 hours and call back so I did 48 hours later !! To be told to call back the next day....
Absolutely useless business, awful customer service bad delivery drivers they dump and run.
I wont be using amazon.uk again and ill be spreading the word to family and friends.

I am unable to open an Amazon account as I do not use a mobile phone.

I find this total unacceptable that I cannot open an account unless I have a mobile phone and manage to order goods elsewhere on line without having any problems.

Amazon clearly need to sort out this problem.