Amazon Anmeldelser 322

Ordine online in Amazon.it
N 2104322 eseguito il 27 di settembre 2025 e mai arrivato.

Oggetto; Kenko Kit Flash AB600 R per Nikon
Venduto da Amazon.it al costo di 80,7 €

Aspetto ormai da 3 mesi l'arrivo di questo acquisto e di mese in mese Amazon comunica che arriva il mese dopo al 12 cm 12 ott, 12 Nov. ed ora 12 Gennaio 2026

2 things. 1st a seller that I ordered item from but days later he cancels order with no reason given . So i requested a call from Amazon (customer no service )
2. The first customer care person. I don't know where the call centre is but language is difficult. But he said he would call to seller to find out for me. After 10 minutes waiting on my lunch break he came to say sorry I'm getting it hard to speak to seller can you wait a few more minutes.. I said yes. About another 17 minutes went by before I was (cut off..) now he had called me so I taught he's might be talking to the seller so he will call me back.. __NO he didn't call..__ an hour later I called again asked to speak to a manager.. the manager was absolutely useless he had English but it was very hard to understand him... But he showed no interest in either matter I said it was unfair to be selling something on Amazon and then not deliver that Amazon should not let that happen. He said go on line and report the seller.... He barely replied I'd to ask him a few times to repeat what he was saying.. he had no interest. I then asked about his first associate keeping me on hold on phone for half an hour during my lunch break and then hanging up on me without calling back.. his response was terrible.. basically just said yeah I'll look at that and thank you so much for your call today we were so happy to help you.. you didn't help at all mate

Why is Amazon Ireland so crap at delivery items sometimes the leave the package outside the garden caught on CCTV sometimes the pull off the stickers that Amazon scans the parcel and sometimes they just drop the items without any care they suck compared to UK delivery drivers

Dreadfully slow delivery on orders_DELAYS of 1 week, with 3 out of 5 items ordered. Never experienced this issue with Amazon UK to Ireland. Poor delivery service

Amazon IE is a front to Amazon UK with crap delivery and import tax. No alternative for electrical goods due to plug standards.

Service is awful. Even for Prime customers. Simply cannot deliver.

I am cancelling all.

Driver left my parcel outside my door did not even ring my door bell or knock, when I checked my email it said parcel handed to customer tried to ring amazon waiting for a hour no ring back service is a joke

Ordered 2 musical instrument accessories. Parcel has now gone missing. Amazon or my local postal carrier can not identify where the parcel is.

Stick to the .co.uk site or germany, .ie is a joke..ordered an item for next day delivery and two weeks later no item, no tracking info and I'm told now no refund and nobody knows where it is...no surprise though, I worked there for a period of time and its run by idiots, AVOID.

A book I ordered was left outside my house in the rain by the courier, and was soaked. I got onto amazon who offered to send a replacement and told me I didn't need to return the damaged book, to dispose of it and ignore the return request emails I'd get. I was then recharged for the item as I hadn't returned it. I got onto customer care again and was told that, while they can see their associate made a "false promise ", they cannot refund me as the item should have been returned. Even if I returned it now, it is too late. They told me there is nothing more they can do and didn't make any effort to make up for their employee costing me money. The most unhelpful company I've ever experienced, I will go back to ordering from the UK amazon as the Irish one is sadly useless.

Good thing is their price is competitive but a horrible service, tried to buy a keyboard via amazon and requested the seller to answer few questions on the legitimacy of the product before shipping but they still ship it without confimring and send the wrong product as well. I would not recommed buying it from them even after amazon has approved this vendor. I tried to contact Amazon but they drag the process but importantly when I review the product and seller when I include amazon into the review, they block it being published, this has been happening for almost few years now, they have created automation to stop posting reviews about their own bad service.

Overall Not Bad but their packing is absolutely terrible 3 out of 5 packages arrive damaged and their return policy is rubbish especially to return smaller cheap items where it cost me more to drive to the post office then the item is worth. Temu is still beating your A.. Amazon....

Search results were misleading, the refund was slow, and there’s no clarity about refund shipping, scanning and status. I was searching for adjustable dumbbell sets and assumed the Amazon search result would indeed be a set. It was slightly more expensive at €259 than a set from RPM of the same dumbbells, but I thought I’d use Amazon instead out of convenience. When I got the shipment confirmation the next day (20 October), I realised that it was in fact only a single dumbbell, not a set, so it was well over double the price per dumbbell compared to the RPM website. I wanted to cancel the Amazon order, but it had already shipped and there’s was no way of reverting it. All I could do was start the refund process. I posted the item back to Amazon on 22 October. After 1 week, there was no update on shipping or if Amazon received it through the app or email. I called Amazon on 31 October to see if they had received the dumbbell back, and the said they did receive it - I asked for a confirmation email, which they did send. The refund status on the app was unchanged. After just under the 14 day maximum specified by Amazon, I got a refund of only €1.29. I called them to ask when the remaining €258 would be refunded. They said it might mean that the item was not scanned, which just sounds like poor organizational procedures, or empty excuses. The agent said they escalated the issue, but I didn’t hear anything back. If Amazon has such clarity about delivering, tracking and dispatching, how can they have such poor transparency about returned items? Finally, after over 3 weeks from posting the item, I now have the full refund. I will certainly think twice in the future about using Amazon when there is an alternative available.

I had one of the worst shopping experiences on Amazon. The seller sent me a completely different product from what was advertised — a clear scam that many other customers have also reported in the reviews.

I contacted the seller more than five times asking for a valid return label, because the one provided is not accepted by An Post in Ireland. The seller never responded, not even once, since the 8th.

I contacted Amazon support four times, and every agent told me something different. In the end, Amazon refused my refund, even though the product is “not as described,” which is a clear violation of Irish and EU consumer rights. I was told to wait another 7 days, then possibly another period, without any real solution. Meanwhile, I am stuck with a product I cannot return because no one is providing a valid return label.

I feel completely unprotected as a customer. If I had known the purchase was from a third-party seller, I would never have ordered it. Amazon failed to act, failed to intervene, and failed to protect the consumer, even with clear evidence of misconduct by the seller.

This experience has turned into unnecessary stress, wasted time, and a feeling of being scammed — not only by the seller, but by Amazon’s refusal to solve a simple and obvious issue.

Extremely disappointing.

Three times I've got items that were used before. Paid for brand new. Scratches and dirt on all of them. Not even mentioning delays on deliveries and other random incidents.

2 attempts to order an electronic inflatable bed. First time order was just cancelled the next day and payment refunded. Second attempt tracking details were incorrectly updated and kept saying no delivery date yet available. Then order was updated as being delivered almost 2 weeks previous. With a photo of the package in a bin that had since been collected and emptied. No option but to get a refund (pending) as stock was coming from the uk and not now available. Very frustrating

Estoy muy decepcionada con este pedido. Ha pasado más de un mes desde que lo realicé y el paquete todavía no ha llegado.
Además, intenté contactar con Amazon llamando a un número que me indicaron para confirmar el envío y me cobraron cerca de 40 € por esa llamada, lo cual me parece totalmente inaceptable.
Espero una solución inmediata, ya sea el reembolso completo o el envío urgente del producto, y también la devolución del dinero cobrado por la llamada.
Hasta ahora, la experiencia ha sido muy negativa.

I'm guessing Amazon.ie won't last that long. The customer service is really bad, as well as the returns and refunds process. We returned an item and Amazon know it was picked up by AnPost but because it got lost in their warehouse they are making us wait one month from when we sent it back before they will look into what has happened. You can't allow a customer wait over one month to know if they are getting a refund or not, when the issue had nothing at all to do with the customer. Really bad customer service from a company that prides itself on its customer centric approach. I bet Jeff Bezos is not aware of the shenanigans going on in Amazon.ie.

Misleading and deceptive advertising of GU10 LED lamps. It shows a 10-lamp package, while the indicated price of EUR 8.79 refers to only one lamp. It was sold by Amzon.ie, but the seller is greenandco-ie, 82049 Pullach, Germany Directors: Stefan Lukas and Karsten Hüper

Used to be a big Amazon fan, it’s gone to the dogs! Delivery charges , order delays , items not turning up. I’ve had to phone them to chase refunds due.