Alpha Industries Anmeldelser 

I ordered 1 - 2XL M65 Field Coat on Saturday 11/24/18 to be shipped to my office in Nashville, TN. To my surprise it arrived on Monday 11/26/18. Alpha sent me several emails throughout the shipping process. Jacket arrived just as advertised and the size was perfect for me. I have an original jacket from the 1970's and this jacket is an exact copy of that jacket. Very happy with my purchase and would order again.

SL From Tennessee

Well where do I start, I bought 2 lattice collared shirts for $59.31 on the 3rd May and from then it's been a nightmare to deal with these people as first enquired where the shirts were it was the same reply as the previous poster that they were very busy this was the only time that they responded to me until they said the order was cancelled and I could get a refund WELL here we are the 12th October and still waiting the number of emails I've sent is unbelievable and what about ( elcorporation AND eliot lee) what have they got to do with the company,,?my last email to them was yesterday the 11th October,.,MY invoice i.d.c1102557872174.1 and transaction i.d. 37T15592JX486245P.,,I could go on for a lot longer but with being disabled it is not easy for me to be emailing everyday just thinking I'm sure I will die before I get any satisfaction from this company. So all I will say now is if you read the reviews which you should do I think you'll be able to pick the true reviews and the others which are not..,,,!!!!!

Order 12239and 12625 ordered in May not received them said they would send them again. Still nothing they said they have can cancelled the order and will refund no money after 2 months and now they don't reply its a scam

Worst customer service I have ever experience. Can’t get ahold of them and when you do they just hang up on you.

DO NOT ORDER FROM ALPHA INDUSTRIES!!!! I have the exact same story as almost every customer on this review site. Ordered...took my money...and now almost two months later no shirt. Robo responses yet no change on their website regarding status. This company is out to steal your money!!! I feel lucky this experience has only cost me $25.00.
STAY AWAY FROM ALPHA INDUSTRIES

The customer service is just horrible. Their website is glitchy. It was impossible for me to place an order online. I had to call the to place the order over the phone. Their shipping is also extremely slow. I've been waiting on my jacket to arrive for 20 days now. I will never purchase anything from this company again.

Alpha Industries showed themselves as a very disorganized and unethical company. I've wasted 2 weeks waiting for my order. As a result Alpha have completely messed up with a delivery process and without any comments have simply cancelled my order. Don't make business with Alpha Industries if you need your stuff to be delivered internationally.

My first purchase of an Alpha Industries jacket was smooth with no issues. I loved the jacket so much, I ordered two more a few months later.

Unfortunately, the new jackets didn't fit so well. After checking the returns policy, I followed the instructions and generated an "i-Parcel" return label via Alpha Industries' website, I placed the label on the package and posted it off. Bear in mind the refund amount is only around half the original purchase price, with the rest lost in commission to i-Parcel for "faster, more reliable international shipping" [pffft]. My refund, and jackets then fell off the radar. After a series of emails to i-Parcel and Alpha, I was politely told I must have used the wrong label and addressed the package to some different freight forwarder (i.e. someone other than i-Parcel). I hadn't, but because Alpha and i-Parcel couldn't work things out, it seemed easier for them to imply it must have been my fault.

Two months later, the package was returned to me in Australia, with i-Parcel's address crossed out by someone in United States Postal service (UPS). For whatever reason, the mail guys in the States clearly didn't like i-Parcel's address.

Another series of politely indifferent emails, and I was supplied another i-Parcel label. Guess what? It was IDENTICAL to the original label used by me. i-Parcel assured me and Alpha that it would work this time around; and although the label read "Delaware", it would inexplicably be redirected to a new i-Parcel facility in New Jersey and this was somehow better. Having exchanged over a dozen emails at this point, and taking comfort in the reassurance, I took a gamble and tried the label again. And guess what? A month and a half later, the package landed back on my doorstep. This time the U.S. mail guys didn't even bother to cross out i-Parcel's address.

It has now been four months. I still haven't managed to: return my jackets; obtain my refund; recover any of the $140 I've lost trying - and failing twice - to post the jackets back to the U.S.; or even be provided with a direct mailing address for Alpha that doesn't involve going through i-Parcel. On average, I have waited 1-2 weeks for a response to each one of my emails. To add insult to injury, the one letter I did receive from Alpha was to tell me their website was hacked and some of my personal details compromised.

Poor form, Alpha Industries! Cool jackets, but you've taken the title for worst online shopping/ return experience I have ever had the misfortune of suffering. As for i-Parcel, I don't think they actually have a fixed location and am yet to be convinced they exist.

My suggestion to international customers: have someone of your exact shape and size try the jackets on in the States, to make sure you never, ever need to return them to Alpha. As in EVER. Alternatively, maybe consider buying Alpha's jackets from a different online retailer like Asos or whoever (basically anyone that doesn't use i-Parcel).

I would add a review detailing my negative experience on Alpha's own website, but they appear to have wisely disabled that facility.

The absolute worst company I have ever had to deal with. I wanted to surprise my partner with a new jacket, I saved up for it and thought I'd wait until black Friday to buy it. I'm disabled and found the website difficult to navigate. Long story short I bought what i thought was the right jacket and as I live in the UK had it sent to one of my relatives in America. I only realized the mistake that I had bought the woman's jacket instead of the man's when I checked my email. I phoned to change the order only to rudely find out they don't do that and that i would have to cancel, but because it was a holiday, I would need to wait until Monday before the money would be refunded and then I would need to wait 5-7 days before it went back into my PayPal. Missing out on the black Friday deal to buy the new jacket. I then received an email that the jacket had been shipped... After I had cancelled. I phoned again and had to speak to 3 different people who were all awful and unhelpful. So now I have to get my relatives to post the jacket back and I'll have to wait who knows how long for a refund. So now I have no money and no jacket, I'm disgusted with this company and how terrible there customer care is. I will never be buying from them again.

Customer service is still terrible - I'd really advise against buying from the AlphaIndustries.com website. You seriously run the risk of never receiving your order, and no-one replies to any communications. You do get robot-responses from UPS i-parcel, which is not helpful. Is anything happening? My order has gone missing, apparently after it has landed in Australia at customs and no-one seems to be doing anything to check it, find it, send it on. I've reported this 2 times to Alpha Industries plus countless messages to UPS and getting nowhere. Robot response said it would take 48 hours to enquire about where my jacket is, that was 5 days ago! Come on!!!! I need my jacket or my money, but right now I have neither. NOT GOOD! Would love someone to actually respond to my situation.

I was a fan of Alpha Industries clothing for about 30 years. But in recent years the greed of this company has really gone out of control. Their prices have now climbed so high as to make buying anything prohibitive for me (based in the UK). The quality is fine, but nothing to scream about, so why the massive price hike on everything if it isn't simple greed? I suspect Alpha are simply cashing in (to the max) on their brand name via entering the fashion market.

There are now many manufacturers producing the same clothing at a fraction of the price. Take the M65 jacket and liner for example. Alpha wants about £200 for both in the UK (sometimes more) when you can get a perfectly decent German-made M65 with liner for under £50 here. I've now stopped buying Alpha for this reason.

Alpha Industries website in the US is also infuriating with its automatic redirection to the much more limited European website if you open the page up from anywhere in Europe. They don't even let you browse!

I ordered an Apollo flight jacket for my daughter for Christmas 2016 and the wrong item was shipped, but I did not realize it was the wrong jacket until my daughter opened it up Christmas morning. Alpha went out of their way to make it up. A new inventory system was the cause of the error they said, and they shipped the right jacket immediately at a 30% discount, and let my daughter keep the wrong jacket free of charge. Great Customer Service and a Company that stands behind their word.

$500 leather jacket had a defect, Alpha does not offer exchanges to, or reply to emails of International customers (I-parcel is of no help). Return policy is asinine!

Had my order cancelled by the shipping company, no word from the company itself, even after several emails/FB messages.
The 'email us' address on their homepage even bounces back with 'no such address'.

Steer clear. What a waste of time.

I bought a parka during one of their "sales". About a week after the sale I got an email indicating that things were backed up due to the sale and that I could expect my shipping information within a day or two. Waited and waited. Finally emailed "customer service" asking were my shipping information was. Their response was that my order had been canceled because they ran out of stock. They suggested that I reorder at the full price with a pissant % off. Compared to what the sale was there was no way in hell I was going to go that route as it would have still been more than 4 times what the sale price had been.

This seems to be their modus operandi. Run a "sale", cancel orders without telling the customer (I had to request some information), and then offer pissant % off a replacement.

I will not be doing business with these scam artists ever again.

I received my jacket. It's perfect! I like buy from Alpha. High quality of products, good support.

Last time i buy some product for my dad. Alpha have an category for DAD. this category name is JUST FOR DAD .
really this is great.

it was easy to place an order, the jacket was exactly as described and shipped promptly. Absolutely nothing to complain!

the material is very well, but i'm waiting for the invoice!!!
i ask it at the order.
my data for the invoice:

SHOW CREW srl
via per vimodrone 1
20093 cologno monzese (MI)
italy
p.i 07544380962