Alpha Industries Anmeldelser 

Would give zero stars if possible. Ordered two jackets. One never arrived although they said it did. The other came but the inside lining, which zips up, is about half the length of the outer coat and only reaches to about the belly button. Contacted customer service who is saying this is normal despite the photo on their site showing the inner lining reaching a button and a half lower than what I received. Company ships products from China and after first refusing my request for a refund, now expects me to ship the jacket back to China at my own expense. Stay away at all costs!!!

1. Prior to purchasing, make sure you read their FAQ section or you may end up getting disappointed with how non flexible the options are.
2. Be warned that you will not receive any confirmation upon purchase.
3. They say you may cancel an order within an hour but you actually cannot.
4. Wait a decade to get a response to their customer service.
5. Overall shopping experience on their website was awful. You’re better off purchasing their products on other places like Bloomingdale’s...

I’m so displeased that I no longer even see the worth of their products..

This company is a complete scam. ordered a jacket over a month ago, paid extra for 2-day shipping, and have not heard any updates on the order. Did not reply to my emails or DMs on Instagram. What pisses me off more is even though I DMed them 2 days ago (E-mailed them much longer ago) They are continuing to post on their IG page. I have commented on one of them recently in hopes of getting their attention. there was another user whose comment I saw (1 day old) asking for this company to reply to his DMs. currently waiting on that users reply to see if that company even bothered to msg them.

--UPDATED-- I had to spam their instagram page and people who have commented that looked like they worked for the company. i got into contact with someone who worked with the company and not for the company. They were able to get Alpha to message me back. Alpha industries tried to tell me that my order was not complete and that they had cancelled the order. When I checked the order, it was stated as "cancelled on October 22 (aka the day they finally replied to me)" aka they lied and didnt cancel it before. their way of saving face. just listing my experience. I did FINALLY receive my refund, but I had to bring outside matters to resolve it.

Wish I could give Alpha Industries a zero star rating. Worst SA business I’ve ever had to deal with. Payed $2000 on a deposit from Ben the sales rep for a pergola that he quoted the job went to council approval and was all approved it took over 6 months. They advised me they need to do a final measure before they would build the kit. Which I was advised they couldn’t do the job quoted for and that they would give me my deposit back. Yet to receive my $2000 deposit back. Be careful of this business. DO NOT BUY THEY WILL STEAL YOUR MONEY

I placed an order on a hoodie one week ago and it arrived today. It was shipped from the store in germany to my Mail box in just one week!

I ordered a hoodie and i got my hoodie in great quality and i got stickers and free pair of socks with my hoodie! Im amazed by this Website alphaindustries.eu youre amazing!

I will order again! Fast shipping, great quality, free socks and stickers, and good customer service! I could really not Ask for more!

YOU SHOULD ALWAYS VISIT TRUST PILOT before making an order online and check the reviews all the comments are true 100% accurate below, however there is a contact number on the website,expect a delay with conformation, emails etc. I made an order on Saturday, it is now Tuesday morning and I've just recieved conformation from company and DPD stating I will recieve my order on Thursday.if you have any problems contact them by phone with number provided on website.

I placed an order. No delivery status. I emailed the company 2 times with no response. The 3rd response now a week into my order. I get a response that says it will take 7 - 10 days to get the shipping information and that my package will come soon. Seriously? "My package will come soon". Imagine that person handling a return order that I pray I will not have to make.

I have bought Alpha jackets for over 20 years I recently ordered an L2B dragonfly and returned it due to poor quality and fit, I ordered an L2B Scout which was equally horrible quality and fit differently, but still a poor fit. Absolute garbage. I bought my wife a better quality immitation for $20. What once was the best on the market is now easily the absolute worst. The new Alphas make the cheap Rothco flight jackets look like luxery items.

Absolute garbage. I'm disgusted with what they are pushing out now and they are still charging the same price they charged when their products were top quality.

I haven’t have my order sent to me for 2 weeks now. I haven’t got an answer back from them about my order. I even send them a email and got nothing. This is BS. Is this a scam clothes line. I’m really mad. Who has any suggestion for me to contact them personally??

I bought a ALPHA N-3B PARKA (HERITAGE) for $152.43. Sorry to say it is not worth the price. Nice coat, with 2 major flaws. Deal breaking flaws. For one the zipper is frustrating, never works on first try. Zipper is hard to get started. Wish it was a brass zipper. Alpha should stick to making coats (with better hoods) and leave the zippers up to YKK. Second, the hood is way too small/short. My favorite part of a parka is usually the hood. The rest of the coat fits great, when I put the hood up, it's actually too short. It does not reach from top of head to bottom of neck/shoulders. So when hood is on, the top of your head is holding the weight of the jacket. If you have a back pack on your shoulders, it's holding the weight of your backpack on top of your head! Then if you put your hands in your pockets, it's holding the weight of your coat, backpack and arms in your pocket. Which gives me instant head and neck aches and is very uncomfortable. I've owned plenty of Parkas, NEVER was the hood "too short". For the price I feel totally ripped off.

I purchased a Deluge fishtail Parka with recommended size, small. It fit okay overall except the sleeves were too tight for my arms, so unfortunately I had to return It. The quality of the product seemed mediocre in comparison to its price. As far as the return process goes, they will charge $11 to use their return label and takes a while for them to reimburse your refund. All in all, I probably won’t shop here again.

Ottimi prodotti, questo marchio è una garanzia a tutti gli effetti. Grazie ancora.

Terrible quality. I paid $200 for jacket and its very china product.Not good quality at all. Sewing falling apart and I didn't even wash it yet (once worn). I am afraid to wash it. You can't call customer service only email which makes all more difficult and their answers are not helpful anyway. Paid for one day shipping ($58), ordered on Thursday received 4 days latter on Monday. I returned the jacket and they charged $11 for return shipping. Is a joke. Wanted to order more jackets but definitely not!

J’ai découvert cette marque en recherchant des bombers NASA, je me suis un peu plus pencher sur l’historique de la marque, et qu’elle se fut la surprise d’apprendre que la marque fabrique les blousons officiels de l’armée américaine, mais également de la NASA, rien que ça !
J’ai donc regardé leur gamme de produits (surtout les bombers) pour, peut-être en prendre un pour l’hiver, se qui fut le cas ! J’ai donc commandé sur leur site officiel un bomber (200€, ce n’est pas extrêmement chère, mais quand même un petit peu), j’ai reçu ma commande 3 jours plus tard. Et le moins que je puisse dire, c’est que la qualité est au rendez-vous, même mes proches étaient jaloux de ma veste ! Des points faibles ? Je n’en vois pas, car même le prix un peu élevé est justifié par la qualité des produits. Donc je vous recommande fortement cette marque !

Bought sweater which is not usable after first wash. Did everything as it was stated on washing instructions, but all material went with small buds.

Below is customer service reply:
our quality management has verified your case. Unfortunately no defect could be determined.
The textile is flawless even after repeated washing.

I'm very sorry, but unfortunately my hands are tied.

In reality Brands values are way more different than you are drawing them in your head. My wardrobe is full of Alpha Industries clothes and this small detail destroyed all the value.

1) Its defo a size up or 2.
2) It looked used even after couple uses and before a wash.

THEY DONT SHIP TO UPS MAIL BOX
I ORDERED 2 TIMES TO MY UPS MAIL BOX AND THEY CANCELLED THE ORDER BECAUSE THEY SAID IS A FREIGHT FORWARD COMPANY ???? !!!!

I ordered a very expensive field jacket which was the wrong size. I followed their return instructions, used their return label and sent it back for a refund. In the interim, I ordered the correct size, and it has arrived. However, its been nearly a month, and I still haven't received my refund, nor have they responded to my emails. This is unacceptable. I need my refund, and a response as to when I will receive it.

I'm very disappointed with Alpha Industries. We've ordered almost 40 jackets and at $150 a pop, I expect better customer service. For one of our orders, the package was lost by UPS. We reordered what was missing last week to meet our deadline (and mind you, this reorder is only for 4 jackets). We chose overnight shipping at almost $80 and then nothing. No shipping confirmation. No follow up. So I begin to call and leave voicemails. I sent multiple emails to their customer service team and even left a Facebook message because I was desperate. Mind you, this was last week, the office was open, it was after Christmas and before NYE; there shouldn't have been any issue for me to at least reach someone to find out what was going on. Finally someone responded via FB saying the phones had be down (Could have made a post on their Facebook about that or edited the voicemail response). The person would not help me with anything else about my order and my questions so I asked if email was down too? The response I received was nope, email is fine so I'm just being ignored. In every message I've sent or voicemail I've left, I have asked and repeated to please call me and left my cell #. I just now received a response via email AFTER I sent another message this morning!! They didn't even answer my question and gave me the run around! Who manages this company?! I Will NOT order from here again or recommend! There are plenty of places that offer items like these who will take care of their customers. No one should have to jump through this many hoops just to speak to someone at a company over a concern with their merchandise.

Just purchased this jacket for myself and very happy, looked at the cheaper versions of this jacket in various stores across London, and decided to spend a little more and get the alpha, glad I did, you can instantly see the difference in quality. I visited the silvermans store in London and that’s where I purchased it, great place. I ended up with a medium size as there is a lot of confusion on the net about sizing, I wanted to try before I buy. I’m about 5’9” 32”waist 83kg was thinking I would need a small but to tight on shoulders as I’m into weightlifting have big chest and back, but definitely consider a size down, if your normally a large I think your find a medium a perfect fit and if your build is thin your get away with a small. For me it was the shoulder area that was tight so had to go medium. I bought the liner as well to go in it, which I think is a must if your going to get this jacket, I love it,heavy, quality, jacket, which I imagine will last me until I’m in the grave, you can bury me in my M65.