It was really easy to place an order and to upload a photo even for a technophobe like me. The order was delivered in good time all together with the gift packaging that I ordered. I purchased it as a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I honestly couldn’t be happier with the customer service I received from Allure Jewellery. Unfortunately, the bracelet I ordered broke the very first time I tried to put it on. I was really... Vis mer
I recently got a picture bracelet for my bestfriend who recently lost someone. I was sceptical at first once I read some reviews but majority were good reviews. I have no complaints it’s super cute an... Vis mer
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Please be aware there is an Allure Jewellers and an Allure Jewellery. The former may well be legit but the latter is definitely not and looks be mimicking the other website. Emails bounce back, messen... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
Kontaktopplysninger
Lower Poole Farm, TQ97PZ, Totnes, Storbritannia
- support@allurejewellery.co
- allurejewellery.co
3,8
Bra
258 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 56 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great gift for you beloved ones
Great gift for you beloved ones! Many thanks
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Davide,
Thank you so much for your thoughtful review. We're truly pleased to hear that you found the gift meaningful, and we hope it brought a special moment to you and your loved one. Your support means a lot to our small team, and we're always here if you ever need anything else!
Allure Team 🫶
Svar fra Allure Jewellery
Hi Ben,
Thanks so much for bringing this to our attention, and really sorry for the inconvenience.
It looks like there may have been an issue with the address, which is why the parcel’s being returned to us. If you haven’t already, please reach out to our team at support@allurejewellery.co so we can sort this out quickly. We understand how important it is that you receive your gift by the 14th of July, and we’ll do our best to help make that happen.
Alternatively, I’ll make sure one of our agents gets in touch with you directly to assist. Thanks again for your patience.
Allure Team 🫶
I bought a tennis bracket for my fiance…
I bought a tennis bracket for my fiance for our anniversary, and she is so in love with it! Slight issue with a gem coming off but the response to my email sent about it has been so positive and so helpful! This is such an incredible company!
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Ellie,
Thank you so much for taking the time to share your experience — we’re truly grateful for your kind words. We’re delighted to hear that your fiancée loved the tennis bracelet and that it made your anniversary even more special.
We're also sorry again about the minor issue with the gem, but glad we were able to help resolve it quickly for you. Your understanding and support mean a lot to us.
Should you ever need any assistance in the future, don’t hesitate to reach out. We're always here to help, and we hope to have the pleasure of creating something meaningful for you again soon.
Allure Team 🫶
Scammed Out of $12,000 – Please Read Before You Buy!⸻
⸻
Scammed Out of $12,000 – Please Read Before You Buy!
I normally don’t write reviews, but I feel obligated to warn others about the scam I’ve fallen victim to.
On March 28th, I ordered a necklace for my wife and paid $12,000 via wire transfer. Before making such a large purchase, I carefully read through reviews and felt somewhat reassured that it was safe to proceed. Unfortunately, that was a costly mistake.
At first, communication was good. I received updates and was told I could choose shipping from either London (via DHL, 2–4 business days, with import tax) or Hong Kong (3–7 business days, no import tax). I chose the Hong Kong option to avoid additional fees.
A few days later, I received an empty box with a fake certificate—clearly produced in Asia…which am fine with that …quality of the necklace supposed to be almost identical to the original piece…I was told the necklace would arrive in a separate shipment to “avoid customs delays.”
Since then, I’ve been sent multiple fake FedEx tracking numbers, none of which ever led to a delivery. Now, communication has completely stopped. I’ve been offered no resolution, no refund, and of course, no necklace.
I’ve officially been scammed out of $12,000.
Please don’t fall into this trap. Do your research and avoid this seller at all costs. If you’d like more information or proof, feel free to reach out—I have screenshots and records of the entire “transaction.”
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Tomas,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the distressing situation you’ve encountered. That said, we believe there may have been a misunderstanding, as this review appears to have been left for the wrong company.
At Allure Jewellery, we do not offer any products in the \$12,000 price range, nor do we accept wire transfers as a payment method. We also do not ship items from Hong Kong or provide FedEx tracking numbers, so none of the details you’ve mentioned align with our operations.
We completely understand your frustration and strongly encourage you to reach out to the correct seller or to the relevant authorities to report this matter if you haven’t already. If there’s anything we can do to help clarify that we are not associated with this transaction, we’d be more than happy to assist.
In the meantime, we kindly ask that you remove the review from our page, as it doesn’t relate to our company and may mislead other customers.
Wishing you the very best in resolving this.
Warm regards,
Allure Jewellery Customer Team
great customer service
My boyfriend recently bought me a personalised tennis bracelet for our anniversary and it is so special to me and I wear it every day. I also bought my brother a bracelet for his birthday which he loves too. I would like to thank Paul Gallego for his great communication when I emailed. I would buy from here again for many more occasions.
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Isabelle,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It truly means a lot to us to hear how much the bracelet means to you, and we’re so pleased to know your brother enjoyed his gift as well.
We’ll make sure Paul sees your message—he’ll be very happy to know his support made a difference. We're grateful for your continued trust in us and would be honoured to create something special for you again in the future.
Thanks again for your support!
Allure Team 🫶
I've ordered multiple times from Allure…
I've ordered multiple times from Allure over the last few months and each time has been perfect. First I ordered one of their photo bracelets which took just under 2 weeks to arrive but was stunning, last week I got the permanent bracelet kit which was delivered in 2 days (I guess this is faster because it's not personalised). Me and my boyfriend haven't tried them yet but the kit looks good so far.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Freya,
Thanks so much for your kind words and for ordering from us again! Really glad to hear you loved the photo bracelet, and that the kit arrived quickly this time. Hope you and your boyfriend enjoy putting the permanent ones on—let us know how it goes!
Allure Team 🫶
Room for improvement
I ordered a necklace at the beginning of March. Two weeks later it was dispatched and lost by the carrier (Royal Mail), as it was never scanned into their system. I contacted customer service and Paul answered my email too. I was told Allure would have to wait for the carriers response (Royal Mail) before they could even issue a refund! It’s been two months since I’ve had any response from Allure. Absolutely shocking. The item cost £54.99.
Edit: I have now received communication from Allure, with a replacement on the way and a 30% discount on the order. Finally a great response from Allure. I will update again once the product arrives.
Edit 2: I have received the product and my partner couldn’t be happier. Thanks Allure for finally getting to the bottom of it and amending the situation. I wouldn’t hesitate to order again!
4. mars 2025
Anmeldelse skrevet uten oppfordring
Paul @ Allure Team
I had ordered two items from Allure for my Girlfriend, was a bit concerned due to the delivery dates, but Paul Gallego had assured me through the processes and was responding quickly to emails to make sure I had all my questions answered.
Thanks! (Will be ordering again)
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Owen,
Thank you so much for taking the time to leave this review — we really appreciate it. We're glad to hear Paul was able to support you throughout the process and help ease any concerns about delivery.
It's always great to know that our team is making a difference, and we're happy everything arrived as expected. We look forward to helping you again in the future!
Warm regards,
Allure Team 🫶
Ordered two necklaces
Ordered two necklaces, one for my daughter and one for my mother in law. Absolutely blown away with both of them. Great service, will definitely be ordering again.
7. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi there,
Thank you so much for your kind words and for taking the time to leave a review. We're truly delighted to hear that both necklaces were so well received by your daughter and mother-in-law. It’s always our goal to create pieces that feel meaningful and special, so it’s wonderful to know we’ve delivered on that.
We’re also grateful for your kind feedback on our service — we’ll be here whenever you’re ready to order again. Thanks again for choosing us!
Allure Team 🫶
Remarkable customer service
I received a remarkable response from Allure Jewellery's customer service when I lost my bracelet! I purchased one of their tennis hidden photo bracelets at the start of this year. It was a beautiful bracelet and hidden inside was a photo of me and my uncle who passed away in November to a brain tumour. This bracelet quickly became my most prized piece of jewellery due to the sentimentality. However on a break away abroad at the start of May, my bracelet completely vanished. I was heartbroken. I had only a short time left on my trip, and it was heartbreaking to think I might be leaving the bracelet behind in another country. Sadly I never did find my bracelet and had to return to the UK empty handed. I reached out to the team at Allure Jewellery through email to see if they had any policies in place for lost or stolen items. They said it fell outside the coverage of their standard guarantee period. However they offered me a code for 50% off my next order, purely as a gesture of goodwill. I was overjoyed, not just at the chance to replace my bracelet, but by the kindness and empathy shown to me during such a difficult moment. I can’t thank or recommend them as a company enough.
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Freya,
Thank you so much for your thoughtful and heartfelt review. We're truly sorry you had to go through such a loss, and while we couldn’t undo what happened, we’re really glad we could help in some small way.
Your words mean a lot to our whole team — it’s moments like this that remind us why we do what we do. Thanks again for choosing us and for taking the time to share your experience.
Take care,
Allure Team 🫶
Cute bracelets!!
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Dea,
Thanks so much for the kind words! We're really glad you love the bracelets :) Let us know if you ever need anything else!
Allure Team 🫶
i almost lost my parcel
Hi,so when i was ordering the bracelet basically the one I'm interested to,i accidentally give the wrong address so when it was shipped here it was considered lost as it happend,I've always get in touch and contacting their customer service what amazed me is,their respond was very fast and very helpful on how ill get my parcel back,and i got it now,as i open the packaging i wasn't expect much about how the bracelet would look,but wow it was incredibly wonderful and so elegant i just love it,and the design is very high class,i would love to order again from them and tqvm
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Irdina,
Thanks so much for your kind words — we're really glad to hear everything worked out in the end and that you got your bracelet safely. It means a lot to know you loved the design and felt supported by the team throughout. We’d be thrilled to have you order again anytime!
Take care,
Allure Team 🫶
Great customer service
The necklace I ordered was as I expected, quick delivery given the personalisation and I had an issue which customer service responded to quickly and fairly. Recommend.
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Kathryn,
Thanks so much for taking the time to leave a review. We're really glad to hear the necklace met your expectations and that it arrived quickly, especially with the added personalisation. Sorry again for the issue you ran into, but we're happy we could sort it out promptly. We truly appreciate the recommendation—it means a lot.
Allure Team 🫶
It was an amazing gift that I received…
It was an amazing gift that I received on Mothers' Day. It's so unique! I perfect gift that lasts forever.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Gaye,
Thanks so much for your kind words! We're really glad to hear the gift made your Mother's Day extra special. We love hearing how much you appreciated the uniqueness — that’s exactly what we aim for.
Thanks again for taking the time to leave a review, it means a lot to us!
Allure Team 🫶
Lovely hidden photograph necklaces…
Lovely hidden photograph necklaces purchased, one was lovely,
the picture turned out really clear, other two were a bit disappointing, images were a bit dull, it would be useful if they would get back in touch to say the image supplied needs to be changed, but lovely gifts and were gratefully received by friends, when they saw their loved ones inside the stone they all had their breath taken away, but on the downside for me the chains also need work, would rather have paid a higher price for a better quality of chain, very thin, clasp so tiny and fiddly and the extender was just a few extra links, didn’t have a nice end piece on like a lot of the extenders usually do, also the gift bag for 3.99 really isn’t worth it, nothing special about it at all, would be happy if they increased the overall price and provided a nicer quality product as they are beautiful little gifts.
9. april 2025
Anmeldelse skrevet uten oppfordring
Efficient customer sevice, overall a good experience!
I ordered a photo bracelet from Allure Jewellery, it was exactly as promised and such a pretty gift. The shipping had some complications, such as false information about the arrival, but I reached out to customer service and they had the issue solved quickly, which I really appreciate! :)
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Kaisa,
Thanks so much for the kind words! We're really glad you loved the bracelet and that we could sort out the shipping hiccup quickly. Appreciate you taking the time to leave a review—it means a lot!
— The Allure Jewellery Team
I had never heard of Allure Jewellery…
I had never heard of Allure Jewellery before seeing them on TikTok but decided to order a photo necklace. The service was great and I love the necklace. Delivery took about 11 days so definitely order enough time in advance.
18. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Carys,
Thank you so much for taking the time to leave a review—we truly appreciate it.
We’re delighted to hear that you had a positive experience with us and that you’re happy with your photo necklace. It’s always great to know that our service met expectations, and we’re glad the delivery worked out within a reasonable timeframe. As you mentioned, placing orders a bit in advance is a smart idea, especially for personalized pieces.
Thanks again for choosing Allure Jewellery. We hope to have the pleasure of serving you again in the future!
Warm regards,
The Allure Jewellery Team
Ordered eternity bracelets but not…
Very helpful especially when wanted info on where my parcel was. Can’t wait for it to arrive
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Jamie,
Thank you so much for your kind review! We're really glad to hear that we were able to assist you with the information you needed regarding your parcel.
We know how exciting it is to wait for something special to arrive, and we truly appreciate your patience. We hope you love your order once it gets to you — and if there’s anything else you need in the meantime, don’t hesitate to reach out.
Thanks again for choosing Allure Jewellery!
Allure Team 🫶
Not received item
Not received item, ordered a couple weeks ago. Contacted support but not heard back.
26. mars 2025
Svar fra Allure Jewellery
Hi there,
Thank you for sharing your feedback, and I’m really sorry to hear that you haven’t received your order yet, and that you haven’t received a response from our support team. This certainly isn’t the level of service we strive to provide.
Our email team typically responds within 24 to 48 hours, so it’s unusual that you haven’t heard back within that timeframe. If you didn’t receive a response during that period, could you please let us know? We’d be happy to investigate the matter further and ensure that your concern is addressed as soon as possible.
We sincerely apologize for any frustration this has caused and appreciate your patience as we work to resolve this.
Allure Team 🫶
Invaluable sentimental gift
I ordered a beautiful sterling silver necklace for my cousins birthday. My gran (or her aunt) passed last year, and I wanted something that she could find comfort in wherever she was. Suffice to say it was her absolute favourite gift, and I couldn’t be more happy with the quality of the image. I thought it was only to be looked through, but apparently it can be projected too using a phone torch, but we’ve yet to test it in a dark room. The image came out beautifully, and is seen in its entirety through a phone camera. Through the eye it’s a bit of fidgeting to see the entire image, but in our case it was around 5 individuals in the photo, so everywhere you looked there was someone new, which I’d definitely recommend. I was nervous how it’d look with everyone especially around the edges but it came out flawless.
22. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Shantelle,
Thank you so much for your thoughtful and heartfelt review. We are truly touched by your story, and it means a great deal to us to know that the necklace provided comfort to your cousin, especially during such a meaningful time. We’re thrilled to hear that the image quality exceeded your expectations, and we hope that it continues to serve as a beautiful and cherished reminder of your gran.
It’s wonderful to know that the necklace has already been such a special gift, and we appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we’re grateful for your trust in our products.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Warm regards,
Allure Team 🫶
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