It was really easy to place an order and to upload a photo even for a technophobe like me. The order was delivered in good time all together with the gift packaging that I ordered. I purchased it as a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I recently got a picture bracelet for my bestfriend who recently lost someone. I was sceptical at first once I read some reviews but majority were good reviews. I have no complaints it’s super cute an... Vis mer
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I am extremely disappointed with this purchase. The necklace I received looked nothing like I expected, and the quality was absolutely terrible. It felt very cheap and flimsy, comparable to costum... Vis mer
Please be aware there is an Allure Jewellers and an Allure Jewellery. The former may well be legit but the latter is definitely not and looks be mimicking the other website. Emails bounce back, messen... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Allure Jewellery we specialise in creating personalised jewellery with our customers favourite memories inside. Known for our photo projection jewellery we have over 25,000 happy customers. We offer a 100-day satisfaction guarantee so you can feel safe ordering from us.
Kontaktopplysninger
Lower Poole Farm, TQ97PZ, Totnes, Storbritannia
- support@allurejewellery.co
- allurejewellery.co
3,8
Bra
257 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 56 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This Company is fantastic !!
This Company is fantastic, truly exceptional customer service and my items were delivered before Christmas as promised by their team, especially since it's custom-made to order, jewellery is gorgeous and beautiful, the photo inside is clear and very visible, I dont know how they do it, but it works, loads of compliments already, I will definitely be recommending you to all my friends.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Ryan,
Thank you so much for such a wonderful review ✨
We’re thrilled to hear you’re happy with your jewellery and that it arrived in time for Christmas. It means so much to know you’re loving the quality and the photo inside.
— The Allure Jewellery Team
DO NOT USE THIS COMPANY
As with many reviews below allure state a delivery of 2-4 days on their items but after I purchased a Xmas present I got a tracking code for Royal Mail but for weeks it has stated they haven’t received the item, after speaking to royal the have confirmed a request for delivery was processed but no item has ever been received. I have emailed allure to be told it’s royal mails fault as they are busy and I should have an update in a few days but after asking for a proof they have sent this to Royal Mail they have not responded. Disappointing customer service and I will have to go through my bank to claim the funds back with no Xmas present to show for it!
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Tara,
We’re really sorry for the confusion and frustration caused - we completely understand how disappointing this must have felt, especially when ordering a Christmas gift.
All of our personalised jewellery is made to order, and our stated delivery timeframe for these items is 1–2 weeks, which is shown on our product page and in the order confirmation. Once dispatched, Royal Mail tracking can sometimes take time to update during peak periods, which unfortunately caused further concern in this case.
We can now see that your order was successfully delivered on 27th December. We’re sorry for the delay with Royal Mail updates and for any miscommunication along the way.
— The Allure Jewellery Team
Such a unique gift
Such a unique gift! Didn’t know how to project the photo however, inside the box is a qr code that takes you straight to a video on how to achieve it. Really easy once you know how. My daughter is going to love her gift. Customer service is also excellent. Thank you so much.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Kylie,
Thank you so much for your kind review ✨
We’re so happy to hear you loved the gift and found the QR code instructions helpful. It means a lot to us to know your daughter is going to love it.
Thank you for choosing Allure Jewellery 🤍
— The Allure Jewellery Team
Over 3 weeks and still nothing
I ordered on the 29th November and have been in touch with Allure who assured me it would arrive in time for xmas. It has now been over 3 weeks since I ordered a present for my mum and wife. Allure keeps placing the blame on Royal Mail saying ‘it just needs to be scanned’. However, i have ordered recently off two different companies who use Royal mail as delivery and both have arrived. I wouldn't advise using this company.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Billy,
We’re really sorry for the frustration and disappointment this caused, especially when ordering gifts for Christmas - we completely understand how upsetting this must have been.
All of our personalised jewellery is made to order, and while we do our very best to dispatch within our stated timeframes, delays can unfortunately occur with Royal Mail during peak periods. In this case, the delay was caused by a lack of initial scan updates, which we know can be incredibly worrying.
— The Allure Jewellery Team
Necklace
Took a while to arrive but did get her and did a fast response when I emailed.
The metal does feel slightly cheap but th picture does reflect well.
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Helen,
Thank you for taking the time to share your feedback. We’re glad to hear the photo reflected well and that our team was able to respond quickly when you got in touch.
We’re sorry the delivery took longer than expected and appreciate your honest comments on the finish - we’re always reviewing feedback like this to continue improving our products.
Thank you for choosing Allure Jewellery.
— The Allure Jewellery Team
Fantastic!
The team at Allure were fantastic at keeping me updated on my order. You really get a personal feel from them; they care about their products and appreciate you purchasing from them. They delivered a really special item and I couldn’t recommend them enough! Thank you!
18. desember 2025
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Svar fra Allure Jewellery
Hi Rhiannon,
Thank you so much for the lovely feedback! We really appreciate you taking the time to share this. It means a lot to know you felt supported and happy with your order. We’re so glad the item was special for you. Thanks again for the recommendation!
Allure Team 🫶
I had a wonderful experience with allure jewellery
I had a wonderful experience with Allure Jewellery. Their customer service was excellent, with prompt and friendly email correspondence throughout. My order arrived in time for Christmas, which I really appreciated. The bracelet itself is beautiful and extremely sentimental to me and I hope the recipient ,I couldn’t be happier. Highly recommend
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Elizabeth,
Thank you so much for your kind words! We’re really glad to hear you had such a great experience and that your order arrived in time for Christmas. It means a lot to us that the bracelet is so special and sentimental. Thank you for the recommendation, we truly appreciate it.
Allure Team 🫶
Outstanding service.
Outstanding
I received such fantastic service when querying the dispatch timings for my order. Then I received the item and was blown away by the product and the quality.
I would highly recommend this business.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Lisa,
Thank you so much for the great feedback! We’re really happy to hear you were pleased with both the service and the quality of the item. Your recommendation means a lot to us, thanks again for your support.
Allure Team 🫶
Very impressed
The communication was very good, I got constant updates and replies to my emails very quickly. The necklace i purchased is absolutely amazing. You deserve a 5 star rating
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Dominique,
Thank you so much for your kind words! We’re really glad to hear you’re happy with the necklace and that our updates were helpful. Your 5-star rating means a lot to us!
Allure Team 🫶
Its taking a while to receive My order
Its taking a while to receive My order. #CE73604
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Gabriel,
Thanks for leaving your feedback.
Our email team has reached out to you directly with an update. According to the latest tracking, your order is set to be delivered tomorrow.
We understand the wait can be frustrating and really appreciate your patience. If you need anything else in the meantime, feel free to reply to the email and we’ll be happy to help.
Allure Team 🫶
Great customer service
Great customer service with prompt responses that are helpful. They kept me up to date for any changes and enquiries I have. Their quality of product is also very promising!!! I had a really good experience with them.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Nicole,
Thank you so much for taking the time to leave such a kind review. We really appreciate it.
We’re glad to hear you had a good experience and that our updates and support were helpful. It also means a lot to know you’re happy with the quality of the product.
Thanks again for your support, it genuinely makes a difference to our small team.
Allure Team 🫶
Updated review - thank you Allure
Thank you Allure, you have looked into my order and it is now with Royal Mail and on its way to me To be fair to you I am changing my rating to 5, you dealt with my issue very promptly and I look forward to receiving it tomorrow.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Susan,
We’re very sorry to hear about your experience and understand how frustrating this must be. Upon checking, it appears we haven’t received any previous messages from you. To get this resolved as quickly as possible, please send your email directly to support@allurejewellery.co. Our team responds within 24–48 hours and will be happy to provide an update on your order or assist with a refund if necessary.
We appreciate your patience and hope to get this sorted promptly.
Allure Team 🫶
Fantastic company
Fantastic company!
I have a permanent bracelet from here purchased back in June which still looks the exact same as the day it was put on my wrist!!
Recently I purchased another permanent bracelet and unfortunately I cut the band too short for my wrist. I quickly informed them of my mistake and they very very kindly sent out a replacement free of charge!
Not many companies out there offer this level of service and understanding and it is greatly appreciated.
Thank you for being so fab, you really have amazing morals as a company which makes it feel even more special when purchasing something that you know is permanent.
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Lilly,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your bracelets and that our team could help with the replacement.
It really means a lot to us that our effort and care are appreciated – we always aim to make our customers feel valued, especially with something as special as a permanent bracelet.
Thanks again for taking the time to share your experience!
Allure Team 🫶
Projection bracelet
Brought one of the projection bracelets as a gift for my SIL for christmas. Quality was shocking. Looks like costume jewellery and you can barely make out what the picture should be. All the colours are gone. It looks like it was printed in sepia (which was not reuqested). They've also cropped the photo - chopped half of my nephew away but left the scenery on the other side?!? Very unhappy.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi there,
We’re really sorry to hear about your experience and completely understand your frustration. Please email us at support@allurejewellery.co so we can review your order, see what went wrong, and work on resolving this for you.
Thank you for bringing this to our attention.
Allure Team 🫶
I love the necklace I received
I love the necklace I received. They are really active and will answear any email or question you have. The order came nicely packed, and secure. I ordered the necklace in heart shape with picture in it. The picture is nicely seen inside. I love it.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Noemi,
Thank you so much for your lovely review! We’re so glad to hear that you love your necklace and that everything arrived safely and as expected.
It’s great to know the picture came out just as you wanted – we always aim for that perfect touch. Your kind words really mean a lot to our team!
Allure Team 🫶
Great quality jewellery and great…
Great quality jewellery and great delivery time especially coming up to christmas. Customer service is 10/10 keeping all customers updated through the busy season!!
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Paula,
Thank you so much for the lovely review 😊
We’re really glad to hear you’re happy with the quality and the delivery time, especially during the busy Christmas period. It means a lot to us that you also appreciated the updates from our customer service team.
Thanks again for taking the time to share your experience, and we hope you enjoy your jewellery!
Allure Team 🫶
Excellent
This is a wonderful company I got a beautiful necklace made to order with a photo of my beautiful dog who unfortunately I lost last year so having him near me means the world to me they kept me informed of the delivery so excellent communication with there customers would highly recommend them
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi there,
Thank you so much for your kind words 😊
We’re so glad we could help you create something special to keep your dog close to you. It really means a lot to us that you appreciated the updates and communication throughout the process.
We really appreciate your recommendation and hope your necklace brings you comfort and joy every day.
Allure Team 🫶
was so helpful getting me a new…
was so helpful getting me a new bracelet after using to take it off for a scan
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Leona,
Thank you so much for your kind words! We’re glad we could help get you a new bracelet quickly. It’s great to hear everything worked out smoothly.
Allure Team 🫶
Purchased the allure infinity bracelet…
Purchased the allure infinity bracelet and was amazed by the packaging and the product. Had a slight issue with one of the clasp (could have been user error) - Paul was fantastic in sorting this out for me. Could not recommend the brand enough.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Peter,
Thank you so much for the kind review. We’re really glad to hear you loved the bracelet and the packaging. And happy we could sort out the clasp issue quickly for you.
We appreciate the recommendation and your support. It truly means a lot to us.
Allure Team 🫶
Item not received
Update....tracking no supplied. But item has not reached Royal mail and no email replies!....... placed an order on the 29th Nov, no order confirmation and money has been taken. Emailed on 30th to query this was told order was confirmed and would receive tracking info in a couple of days. Emailed again no response and no item! Think it is a con
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Allure Jewellery
Hi Emma,
Thank you for sharing this. I’m really sorry for the worry and the lack of updates.
Your tracking details should have been emailed to you, so please check your spam or junk folder in case it landed there. Our email team normally replies within 24 to 48 hours, and they will make sure you’re fully assisted.
If you don’t hear back within that timeframe, please send a quick follow-up so they can jump on it right away. We’ll make sure this is sorted for you.
Allure Team 🫶
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