Terrible DO NOT Order from them, I wish I checked these reviews before ordering. I received dress quality was ok, but didn't fit couldn't zipper. Once I contacted them they wanted me to return the dre... Vis mer
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DO NOT USE THIS COMPANY. Dresses are not as they appear on website. Returns are impossible. They only have Support email. That they never respond to. You have to pa all the international shipping and... Vis mer
SCAM!!! Clothes arrived and it doesn’t look like the photos and the material used is very poor in quality. Measurements are wrong. Will force you into a small discount instead of return. Threatens you... Vis mer
I ordered a gown from Alizua, beginning of the month, for my daughters wedding on September 5. After reading all the awful reviews that people were leaving. I contacted them and asked for an immed... Vis mer
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Terrible DO NOT Order from them
Terrible DO NOT Order from them, I wish I checked these reviews before ordering. I received dress quality was ok, but didn't fit couldn't zipper. Once I contacted them they wanted me to return the dress to china at my expense. They do not have a warehouse in US as stated on their site.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Dresses are not as they appear on website. Returns are impossible. They only have Support email. That they never respond to. You have to pa all the international shipping and fees in order to return. There is no return instructions in the package
Do not buy from this company
Do not buy from this company! They will not return your item!! Stay away!
SCAM!!
SCAM!!! Clothes arrived and it doesn’t look like the photos and the material used is very poor in quality. Measurements are wrong. Will force you into a small discount instead of return. Threatens you that returns might not be received and therefore cannot refund you at all, if you do choose to proceed with the return. Refuses to send return labels and keep pushing on discount options. Their clothes are not cheap and will leave you feeling like someone robbed you
If I could give zero stars I would. SCAM RETURN POLICY
If I could give zero stars I would ! BEWARE OF THIS COMPANY. The dresses look beautiful online but when they come they are not even remotely like the picture it shows. Also, the sizing is way off. The dress I ordered was way too tight in the waist and then the top was huge. The fabric was like it was made of styrofoam instead of the soft silk looking dress shown in the picture. Then when you try to return the dresses, it is a NIGHTMARE. They will try to give you back 10% of what you paid; stating that the taxes and customs will have to be paid by you. I've got complaints into the BBB and my credit card company. THIS PLACE IS A COMPLETE SCAM.
Less than zero stars
Less than zero stars. My wife ordered a dress, US market. It was sewn so poorly that she could not get it over her head. The zipper was too short. They said to pay to have it altered. It’s over $100 shipping to return this defective piece. So they gave us 12% back. Don’t even think about ordering from them
Wedding
I got my order today the dress is absolutely gorgeous I’m totally over the moon the dress is beautifully made very quick delivery and amazing price I most definitely be buying more from this site .
No refund for returns
wish I had looked at this before ordering. Ordered with confidence that I could return if I was unhappy with the purchase. There is no return or refund in reality. I received a 20% off voucher for my purchase when I asked how to return it. I get $24 to spend with them again and they keep $100. Only buy if you are willing to accept this is a NO RETURNS Purchase
Ordered a LACE dress and sent me a…
Ordered a LACE dress and sent me a SEQUINED dress and told me that is what I ordered.
SCAMMERS
Awful customer servicen…
If I could rate this company less than one star I would. I purchase address that did not fit. I have been working for the last 7 days with their customer service team to get the dress return to them for a full refund. They have literally sent me a half a dozen emails with multiple options trying to get me to keep the dress. The options are weak like offering me a 9% refund if I'll keep the dress. Awful awful awful customer service. Please buy your wardrobe elsewhere it's not worth the frustration.
I purchased a green gown with huge…
I purchased a green gown with huge flowers on it. Well, I was very excited to receive it as I will be wearing it to my nieces wedding. I opened the bag and looked at the material and was absolutely disappointed not only does the material of cheap it’s so shiny. Hopefully the company will refund me.
The quality of the item which was over…
The quality of the item which was over $100 is truly dissapointing. The photo suggests that it's a shiny satin like material but the actual product is dull polyester- and the fit is absolutely horrible. I don't mind ordering from new companies and taking a chance but their return policy is non-existant and highly suspect. I suspect I'm just out $140.00. You actually have to email some address and ask for the unique return address- total BS and clearly a scam. My fault for not investigating before I made the purchase but I won't be making this mistake again.
DO NOT ORDER FROM SITE
The dress I purchased was beautiful but the craftsmanship was not. The return center asked for pictures, after they were sent, they apologized and told me I would get a 6% refund. Are you kidding me! This is ridiculous and they should not be able to do this. I fully read the return policy prior and it clearly states that if the dress is damaged they would offer a full refund. The stitching was off and strings were hanging out of the dress. DO JOT ORDER FROM THIS SITE.
Do NOT BUY but please fight to get your money back!
They are not shipping what they are selling on their website. The website images are too perfect and before ordering I was warned the images are AI and do not expect to get what you think you are buying. I ignored that advice and purchased a dress which looked amazing on the website but is really terrible quality and isn't like the dress I was buying. They promote a fast easy return process but in reality they make it so argumentative that I suspect many people just give up and accept a nominal refund of between 5%-10%. I encourage everyone that has bought from this company to NOT be discouraged by their lengthy email exchanges about a refund. To ship back to China/Hong Kong it doesn't cost much at all. Do not give in, Get the return address and post the parcel back as soon as you can. Whilst they don't appear to be doing anything illegal they seem to have a sales strategy around easy refund process. Terrible company. Never again!
I wish I could give a negative star
I wish I could give a negative star. This business is a fraud. Clothes are not as described and even tho it says 14 day return,it doesn’t say that you have to pay for all costs.
They offer 8% back!!!!! I am out $275.00 and wouldn’t give these awful dresses to anyone.
It’s total crap.
TOTAL SCAM
TOTAL SCAM: Fake Pictures & Illegal Return Policy!Do not buy from Alizua! They are a total bait-and-switch scam operating out of China. The dress I received looks absolutely nothing like the advertised photo on their website. It is made of the cheapest, poorest quality material imaginable—literally only good to be used as a rag. When I contacted customer service to demand a refund, they violated their own return policy by refusing to provide a free return. Instead, they tried to bribe me with a measly 10% partial refund to keep their garbage item, or forced me to pay out of my own pocket to ship the item back to China, which costs a fortune. They sent completely falsely advertised merchandise and are trying to trap consumers with massive international shipping fees. I have officially filed a fraud dispute with my credit card company to claw my money back. Avoid this company at all costs!
Do not purchase from this company
Do not purchase from this company. Their return policy is sketchy and not upfront at all. They say “14-day hassle-free returns” and then make the customer ship it back to Hong Kong on their dime and do NOT tell you this at the point of sale. This information is nowhere on any of their sales pages. Totally scammy and unacceptable.
I would give zero if I could
I would give zero if I could. Wish I had read these reviews earlier. Poor quality dresses. Refused to give me a full refund for return. Back and forth increasing how much the offer to return each time. Now only offering 30% refund and I’m not even sure if they will refund 30%.
DO NOT BUY!
Customer service is a nightmare and…
Customer service is a nightmare and they are based in China. Avoid dresses are poorly, made, and fabric is cheap.
Do not fall for the fake reviews
Do not fall for the fake reviews. & ease if refund guarantee. They absolutely are both fake. They sent me the stiffest most plastic feeling dress, & wont honor the return policy on their website
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