AlbaStar Anmeldelser 153

JUST AS ANNOYING AS ALBASTAR ARE, TUI ARE PUTTING US ALL THROUGH THIS BY CONTINUING TO OUTSOURCE TUI-BOOKED FLIGHTS TO THIS LIMP EXCUSE FOR AN AIRLINE - COMPLETELY AND LEGALLY SHEDDING ANY RESPONSIBILITY WHEN OUTSOURCED FLIGHTS GO WRONG.
(From 24/06/2022 - still awaiting 3-person return-flight refunds after cancelled Norwich to Palma flight - which Albastar blamed, in writing, on BREXIT!
Albastar point the finger at TUI for our refund - flatly refusing to repay us themselves,
TUI get away with - legally - pointing the finger at Albastar (even though TUI took our money),
CAA and Aviation ADR unable to touch Albastar - beyond their jurisdiction,
Spanish version of CAA (AESA) sitting on our official complaint for over six months, no response to chase emails, hang up the phone when called,
Inter-European small-claims legal action no longer accessible, post-Brexit...)
WELCOME TO THE POTENTIAL FUTURE OF YOUR TUI TRAVEL BOOKING!
(..and make a note of this template - you may very well need it:
'LETTER BEFORE LEGAL ACTION

Hello Albastar Customer Care,

Further to our previous requests for repayment, highlighted below, this is to offer Albastar, as ‘Contracting Carrier’, a final 14-day period in which to repay to us the detailed amount owed by yourselves for breach of contract due to non-delivery of our outgoing and return flights.

No further correspondence will be entered into unless for the sole purpose of making this payment on this timescale.

(Name)
Lead passenger)'

TUI sub contracted Albastar for our holiday flight. My recent experience with Albastar Airlines was nothing short of a nightmare, and I feel compelled to share my appalling experience due to the extreme level of dissatisfaction.
My flight with Albastar Airlines was scheduled to be a simple journey, but it turned into a horrific ordeal due to the extensive delay. The flight was initially scheduled to depart at a reasonable time, but it was delayed by an astonishing 6 hours! This absurd delay was the result of sheer incompetence and a complete lack of regard for the passengers.
Communication throughout this ordeal was virtually non-existent. Passengers were left stranded without any information for hours on end. The ground staff appeared disinterested, unhelpful, and clueless about the situation. It was baffling how an airline could mishandle a delay of such magnitude so poorly.
As if the delay itself wasn't bad enough, there were no compensations offered to passengers. No refreshments, no meal vouchers, nothing to ease the suffering of weary travellers. It was clear that Albastar Airlines prioritizes its profits over passenger satisfaction.
The flight crew onboard did little to redeem the airline's tarnished reputation. Their disinterest in passenger comfort was evident, and their demeanour was far from professional. It seemed as if they were equally frustrated with the situation, which did not contribute to a pleasant travel experience.
In conclusion, my experience with Albastar Airlines was an absolute disaster. The lengthy delay, combined with the lack of communication, service, and compensation, makes me strongly advise against flying with this airline. The airline's disregard for its passengers' well-being is astounding, and I would discourage anyone from choosing Albastar Airlines for their travel needs.
despite numerous email communications regarding the compensation owed to me & my wife, no compensation has been forthcoming.

its now a year and a half since Albastar promised us flight delay compensation for our 45 hour delay, still nothing, no communication for a year now, there customer service policy is to ignore all correspondence, I still ask the question as to why Tui who continue to use this airline and did so in our case, are not interested in helping us, no wonder Jet 2 have become the largest holiday provider in the UK, what a shame. I will continue to pursue this until we are given what is due to us.

Another month passes and no update from Albastar, Do they not understand the first rule of customer services, the staff have obviously been told to ignore all communication regarding our doomed flight, I am told that it is law for an airline to pay flight delay, so how are they getting away this, and why are Tui still using them, when they know they are not compensating people.
I know i keep saying it but ''Tui ! take responsibility, you put us on this airline, stop telling me that its nothing to do with you.

1 year and 3 months later and still no flight delay compensation for me and my families 46 hour delay sitting at Norwich airport waiting for Albastars plane to be fixed, Albastar agreed to compensation over a year ago and I have heard nothing since. 29th July 2022, Flight LAV5480
Tui Ref 11011307 (Shame on them to for continuing to use this Airline)

Viaggio a luglio 2022 per Lampedusa….volo di ritorno ritardato all’ultimo di 5 ore…dopo un anno e mezzo ancora nessuna traccia del rimborso. IMBARAZZANTI

Wollten von Düsseldorf nach Palma fliegen am 31.07.22. 11:15 Uhr sollte es los gehen aufeinmal wurde der Flug gestrichen, keiner konnte uns am Flughafen Auskunft geben. Dann zeigte die Tafel irgendwann 19:45 Uhr an. Letztendlich sind wir um 22 Uhr abgeflogen und durften noch so gerade los fliegen, da in Düsseldorf ja Nachts Flug verbot ist. Antworten von AlbaStar wegen Rückerstattung haben gedauert, dann wurde versprochen, dass das Geld in 90 Tagen auf unserem Konto ist - bis heute nichts bekommen. Wir bleiben hartnäckig und werden sehen.

Sono partita con molta differenza dopo aver letto alcune recensioni. Parlo della mia esperienza ad agosto 2023 Malpensa Marsa alam. Voli partiti in orario aerei normalissimi con dimensioni dei posti uguali alle altre aerolinee comprese quelli che fanno voli intercontinentali che prendo con frequenza in economi. Alla andata ci anno offerto un panino orrendo però al ritorno un panino della beretta che era molto buono. A noi è andata bene.

ESPERIENZA PESSIMA A DIR POCO.
Stiamo ancora aspettando l'indennizzo di 600 € a testa da agosto 2022. Volo cancellato per Capo Verde dopo averci tenuto 5 ore nell'aereo spento in pista.
Servizio clienti inesistenti, sia al telefono che per mail.

Viaggio a Lourdes.
Andata: se non ci fosse stato il ritardo alla partenza, sarebbe stato perfetto.
Distribuzione a bordo di cibo e bevande buonissimi.
Ritorno: perfetto.
Personale gentilissimo e disponibile.

Volo A/R Lampedusa ultima settimana agosto 2023. PERFETTO: nessun ritardo, aereo pulito, bevande e stuzzichino gratis ma soprattutto il Personale di volo e di terra gentile, efficiente e simpatico! Facendo il paragone con altre Compagnie.....beh, mi sembrava un sogno. La mia prima esperienza con AlbaStar quindi molto positiva!

Ritorno da Creta (HER) - Milano (MXP). Arriviamo in aeroporto alle 12 avendo la partenza alle 14, facciamo check-in e ci viene comunicato che l'aeroporto di arrivo sarà Bergamo e non più Malpensa. Andiamo ai controlli di sicurezza e ci dirigiamo al gate; dopo un'ora circa viene comunicato il primo ritardo e il volo fissato per le 17. Passano altre 2 ore e vediamo che il volo è stato spostato alle 23 dello stesso giorno quindi facciamo un 'finto atterraggio' per ritirare i bagagli e tornare in aeroporto più tardi.
Alle 21 quindi siamo dovuti andare di nuovo al check-in e tutto il resto, passati i controlli vediamo che sul tabellone il volo è stato ritardato di un'altra ora, la partenza alle 00:15.
Atterrati a MXP eravamo solo noi a volare a quell'ora e ci sono voluti comunque 40 min per far apparire i primi bagagli sul nastro.

To Jennifer Gilmour and all you lovely people who have had or are having dealings with this awful company, unworthy of any praise whatsoever. This is just to warn you that yesterday, we finally received the due compensation for our 11 hour delay on 11th August 2022.....yes that's right.....over a year ago! This whole process became a mission not to allow Albashite Airlines to get out of paying us, because that is exactly what they will try to do. Please everyone, hang in there and don't accept their lies, for they will change the goalposts every step of the way. Fortunately, two of our fellow passengers from the same flight received their money three months ago and their payment was accompanied by an email from an employee. They kindly gave us the email address and we bombarded this person over the past 6 weeks. It must have helped us, so if you'd like to take our advice and continue your complaints, it is silviadotarcadiatalbastardotes (😉) - I believe the company has its HQ in Palma de Mallorca. I believe the CEO is Michael Harrington. Good luck to you all and please please keep battling on!

Flight delayed by 11.5 hours. 4 weeks later they still have not dealt with compensation claims

Just got back from Spain. Both flights were so nice and the staff were lovely..

DO NOT FLY WITH THIS AIRLINE
We were issued boarding passes by TUI (who we booked the flight through from Majorca to Bournemouth). AlbaStar would not let us board the flight (said our boarding passes were incorrect, despite presenting ourselves 3 times at the gate). TUI have denied all responsibility. Cost us over £1500 to fly back to Heathrow with BA and then get an Uber back to Bournemouth. Our cases actually went on the flight to Bournemoth without us being on it which is a huge security risk. Rude Albastar Gate attendant who also lied and said that we were ''late to the gate'' when TUI late queried what happened. Absolute lies. Do not use this airline. You have been warned, and i have never felt so moved to publish a review like this. AlbaStar are terrible.

We got the compensation! Eventually 😀 Don’t give up be persistent it was very frustrating but at last 500 euros has be paid to our bank account 😎

Volo con albastar bellissimo tutto perfetto solo un leggero ritardo le hostess disponibili in tutto io che ho il terrore di volare sono state con me finché non mi calmassi... top

Non rispondono al telefono servizio clienti richiesto un cambio volo nessuna risposta probabilmente oggi in data 12/8/23 ore 11.44 saranno in spiaggia a prendere il sole visto che il call center è a Catania invece di lavorare

Wish i could give 0 star. Customer service is dreadful.
Went on a flight a year ago with them. 12 hour delay.
Delays happen i get it, but we found out late and they had no idea what was going on. But thats not my issue with them. In the end only 10ish people went on the flight back as they all got different flights.
Due to delay i was entitled to money back, great... spoke to them via email completed the documents and sent them back. Email said could take 3 months ok... waited, emailed then again... no response. Emailed again sending the documents got reciept no response. Emailed again and finally someone emailed back... yay... except she states they got no documents (erm they are attached to the email you responded to) now i have been ghosted again.

La prima volta con Albastar. Volo di andata per Lampedusa quasi 3 ore di ritardo, volo di ritorno per Bergamo 1 ora di ritardo. Ascoltando l'esperienza di altri passeggeri sembra che questa compagnia accumula ritardi in ogni volo.

Our aircraft made an emergency landing before it was due to collect us, and we were delayed 11 hours at the airport. They are a very small airline with only five aircraft. It was either fix it or cancel our flight.
Once it arrived we were rushed on board and could not understand a single word the pilot told us. The cabin staff looked totally exhausted.
The aircraft was a tired 737 that looked really worn out inside. We didn’t feel safe. Looking at the registration, Albastar were the forth owner of the aircraft we were on. I’m not sure how that compares to other airlines.
Our flight was part of a TUI package, so we were not given any options.
The return flight was on time, and the attendants seemed much happier. They tried to sell me cigarettes! I thought I had travelled back in time to the 1980’s…

TUI say it’s our responsibility to claim compensation, but I don’t understand the Albastar forms. Half the fields don’t make any sense. TUI are not interested in helping, so I guess we will write off the experience and move on.

We will never fly Albastar again as we didn’t feel safe. We will never use TUI again as they are the ones who booked and paid for our flights and then washed their hands of it all.

We will also never use Norwich Airport again but that’s a story that can’t be told on trustpilot as they aren’t on here.