Aje. Anmeldelser 104

Horrible customer service. It is impossible to even contact them, they take days to respond to email. It takes forever for their DHL package to return to Australia and the package got stuck in customs. Still haven't received my refund even after 4 weeks of shipping. Never buy from their store directly. Go with big retailers like Net a porter or MyTheresa that have an excellent return policy. Don't fall for their sale prices because their return policy says you can only return sale items for store credit!

Refund, terrible no replies should have kept the dress but was too big anyway only tried on for a minute but still waiting for a reply and my refund after weeks of no communication and you can’t even ring them! Time for further action and will not buy from them again!

Visited the QLD store in Pacific Fair Broadbeach amazing experience by Savana and Olivera beautiful young women so helpful. They should both be acknowledge for outstanding customer service. It was in Jan 2025 . Visiting the store whilst I am visiting my daughter this weekend. xxx

I would give a zero if i could.... I ordered a dress over two months ago.... returned it.... and still no refund......No response to my emails and their phone line is just an answering system telling you to write them an email....So they dont have to reply to you.
The Worst experience I have ever encountered with a company....and $500 down the drain, will never be shopping with them again

0 stars if possible. Worst online experience I have ever had. The worst customer service. Well actually no customer service. Ordered 3 items only 2 arrived and the item I was most excited about missing. Have emailed about 10 times no response. 2 weeks since first email. I have tried to call line always busy and no call back system. So disappointed this was my first order from them and will be my last. Very bad experience.

Has been refusing to issue a refund for months even through the goods were received and they confirmed they received them. No one picks up the phone or answers emails.

I had a terrible experience with Aje’s customer service. A purchase was accidentally made using my payment method without my consent, and despite explaining the situation, they refused to cancel the order even though it hadn’t shipped yet. Living internationally (UK), their refusal to assist has caused unnecessary stress, expense, and inconvenience. Their rigid policies show zero flexibility or understanding, even in cases of genuine mistakes or unauthorized transactions. I would not recommend shopping with Aje due to their lack of support and empathy for their customers. Now it’s going to be over a month by the time I get my money back as they say I will have to return it once it’s arrived, I’m on the other side of the country??

I would have given negative star if can and wouldn’t recommend AJE ever again. Poor customer service to the extent that I cannot recommend their services to others. The level of customer service I’ve encountered falls far below acceptable standards, raising serious concerns about the company’s commitment to its customers.

My parcel gone missing for a month and I have to send multiple emails to follow up in order to get a useless reply. Can’t get hold of anybody, no response on emails, give wrong information etc all the worst possible things you can imagine.

Worst retail experience I have ever encountered. I strongly urge AJE to reevaluate its customer service practices and make significant improvements. A business that cannot adequately serve its customers and address their concerns promptly should seriously reconsider its operations.

I wish I read reviews before I purchased from AJE. I need to return one item. First of all they take, deduct $25 for each item if you decide to return. Second you can’t return! Shipping label wasn’t available when I created a return on their website, gave the error saying to contact customer support. I did and no response from them. I tried to call CS, no response.
And they have 14 days. My item shows that it was returned. I contacted second time via email, nothing.

Really disappointed in the customer service at AJE. I purchased a dress in store in October, wore once for a Christmas party & took it to the dry cleaners as per the care tag instructed. On collection at the dry cleaners I was informed the gold fixture fell off in the first process of cleaning. They kept the parts & suggested I contact AJE as it appears the dress is faulty. I contacted customer service immediately with my receipt & photos of the fault. They have since replied stating I will have to be reimbursed by the dry cleaners as it is their fault. AJE are not willing to take any responsibility for a dress that now cannot be worn that was dry cleaned as per the care tag. Will NEVER buy from them again.

If I could give 0 stars I would.
Such a shame that the delivery & customer service at Aje is so so poor. I have never experienced a more unhelpful and disorganized process.
Several items didnt arrive. I had to continuously send emails to try and get a response. When I paid and made the order, I was told my address didnt exist. The customer service phone line doesn't work. I messaged on Instagram and the person the other end replied with attitude. I wish I had the reviews before I made the order.
I will not purchase from Aje again... and I would recommend people to shop elsewhere.

Woah all the trustpilot examples here are indicative of how consistently awful experineces. I’ve had two purchasing experiences with Aje and neither is great. Poor customer service, non responsive for a long time after purchasing, and misleading information. It’s not a cheap brand, I wouldn’t go here, there are other brands that deserve your money.

I’m so sad and disappointed.
I ordered 5 items. After 3 weeks of making the order only 3 items were delivered.
The customer care team don’t reply. There’s no receipt or order letter in the packaging.
Even when I made the order I received two emails asking for my address details (I had to send 5 emails to get a response) and then only 3 items arrived. A dress that cost me $300+ didn’t show. This was gift money I received from a relative and used on this brand.
I will never order again, but such a shame because I shopped in store and the experience was very different.
Do not shop online here, the stress isn’t worth it.

Will never shop there again and would also give 0 stars if I could!
Brought the Cyma dress online at Black Friday sale. The fabric tore after first wear. Took it back to a store who said they needed to contact Customer Service. The store then rang and said to return the dress for a refund as it was clearly faulty (the store were great) and that Customer Service would issue the refund to the credit card used to purchase the dress. Almost 2-weeks later and the refund has not gone through to my account. Have contacted Customer Service 3 times now and no response.
I am wondering if AJE is in financial trouble???

The Dress is beautiful, but I have the worst experience shopping online with Aje for order 638258. The order was incomplete/missing dress, one dress came with stain and missing dust bags for the dresses. There was no respond, no apology and no explanation at all from the customer service after I sent them few emails. The missing order just being sent to me without explanation.
Do you know that Kmart even provides much better customer service than this?
Clearly Aje should employ someone that understands customer service or probably they don’t even care with customer service. How can a company runs business without thinking from the customer’s aspect?
My order cost almost $850 and your customer service is extremely poor or I should say the worst?
Please pass this to your management as I’m very disappointed with my online order and the customer service you did not provide to address the issues properly and in professional manners.

Same experience as another reviewer. If I could give 0 stars I would. I ordered a dress on the 23/11/2024 and never received it. Tracking status advises that shipping information approved by Australia post on the 26/11/2024. No further updates. Have emailed, have attempted to contact via web chat and have tried to phone - all channels refer you to e-mail and no-one responds. Visited a store and they were unable to help and again referred me to e-mail.

I have now disputed the transaction with the Bank advising goods never received in an attempt to obtain a refund.

Terrible customer service and agree with the comment DO BETTER AJE

If I’m could give 0 stars I would!!
For such a high end label their customer service is a complete JOKE!
Have emailed via web chat for assistance twice this week.. no response although it stated will respond within hours..
Have phoned several of their qld stores all week and no one answers. Message bank is full and can’t leave a message for a call back.
This will be my FIRST AND LAST purchase of AJE label. Will be boycotting and telling others too.
Total disgrace for all Australians!
DO BETTER AJE

Purchased a dress from AJE beginning of November the garment was on sale and advertised as a no return which I accepted. I wore the garment once and washed dress per instructions, I noticed that the dress frayed around the sleeves not all the way just half.
I contacted AJE and was advised that this was the way this particular dress went after washing.
There was no mention on the advertisement of the dress fraying.
I thought AJE would offer to have it repaired.
I did advise AJE that I would take it further but unfortunately no response
Very poor service also each time I rang there was no answer in the end I emailed.
Whilst I love their designs AJE doesn’t really care about their customers.
PS I also forwarded photos of the dress before and after to know avail.

Ordered 4 items. Only 3 arrived with no invoice attached or in box.
Sneakers embarrassingly cheap.
Water bottle leaks right away.

Take your money to Cotton On.

Poor customer service. Ordered two items, received one (from a matching set) and heard nothing about the other. Almost three weeks and no response from email or phone. Guessing the top is out of stock (although still available online) and I’ll be left with the pants. Really disappointed as I love this brand.