Great communication about when they were coming to deliver my package. Arrived on time. Able to track delivery van’s location on map. Received emails, texts and telephone call to tell me they’d be her... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I have never experienced such a professional delivery before. Kayley contacted me in advance to give me exact time for delivery. Incredibly pleasant, helped me to place very heavy packages upstairs.... Vis mer
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Brilliant communication throughout, whilst given a 2 hour delivery window timescale, the delivery driver (Lewis) sent me a text giving me a one hour timeline and sent follow up texts of how far away h... Vis mer
The map constantly updating gave an accurate view of delivery timing. Delivery was inside the 2 hour timeline. My only concern was although the mattress was competently delivered to my bedroom,... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Kontaktopplysninger
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Storbritannia
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
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It was all set up they were very…
It was all set up they were very helpful & friendly & they took the other one away, they did a very good job.

Svar fra AIT Home Delivery UK Ltd
Really good service
Really good service, I was given a 2 hour window for delivery the night before and I received the delivery in that time slot. The delivery people handled the item with care.

Svar fra AIT Home Delivery UK Ltd
Very polite and helpfull a pleasure to…
Very polite and helpfull a pleasure to deal with people with happy bright smiles

Svar fra AIT Home Delivery UK Ltd
We were out so the delivery was taken…
We were out so the delivery was taken to the the back door and not just put in yard much appreciated thank you well done

Svar fra AIT Home Delivery UK Ltd

Svar fra AIT Home Delivery UK Ltd
Terrible experience from start to…
Terrible experience from start to finish. I took the day off work specifically to be home for the three-hour delivery window I had been given. I was then told my delivery was delayed by three hours, so I contacted customer service to find out when I could expect it. On multiple occasions throughout the day, I was assured that I would be given at least one hour’s notice before the delivery arrived.
I was advised it would arrive just before 5pm. I explained that I needed to collect my pregnant partner from work and asked whether it could be delivered later. I was assured my order had been rescheduled as the final delivery of the day and would arrive between 7pm and 8pm.
Despite being repeatedly promised one hour’s notice, the driver, Marius, did not call until 5:50pm—when he was already attempting to make the delivery. I missed the call but rang back at 6:02pm and explained that I would be home within 20 minutes. I asked whether he could wait, and he agreed. However, when I was only five minutes away from home, I received a message saying my delivery had been cancelled.
I immediately tried calling Marius. The phone rang twice without an answer, and on my third attempt, his phone had been switched off. I then contacted the helpline, who also said they were unable to reach him.
Although Marius may not work directly for the company, his performance today has completely tarnished its reputation and reflects extremely poorly on the service it provides.
After taking a full day off work, being given several different delivery times and repeatedly being promised one hour’s notice that was never provided, this level of service is completely unacceptable. Marius agreed to wait but then cancelled the delivery without warning, ignored my calls and made no attempt to explain the situation. I am extremely disappointed and expect this complaint to be investigated, my delivery to be rearranged as a priority, and appropriate compensation for the considerable inconvenience caused.

Svar fra AIT Home Delivery UK Ltd
The driver didn’t just deliver the lawn…
The driver didn’t just deliver the lawn Mower he asked where I wanted it placed
As I am 75 years old and not as fit as I used to be this was a very kind gesture and much appreciated
A great ambassador for the company
10 out of 10 👌🙏🏻

Svar fra AIT Home Delivery UK Ltd
Kept me very well informed on the…
Kept me very well informed on the delivery schedule, made regular contact to ensure I was up to date.

Svar fra AIT Home Delivery UK Ltd
Really nice person who delivered
Really nice person who delivered. Friendly and approachable.

Svar fra AIT Home Delivery UK Ltd
Excellent delivery service
Excellent delivery service. The driver brought the heavy parcel inside the house for me.

Svar fra AIT Home Delivery UK Ltd
THEY PICKED MY FAULTY SKY GLASS …
THEY PICKED MY FAULTY SKY GLASS TV AS.I PAID 25.00 PAID SO.THEY WOULD PUT TV AND...STAND..TOGETHER THEY ..ARRIVED AT. 10.20 AM AND LEFT AT 11.00AM AFTER ASSEMBLING NEW.SKY.GLASS.AND.STAND ..THEY WERE POLITE AND TOOK AND PUT .THE.FAULTY SKY .GLASS IN THE BIG..BOX.WITH THE TWO .RED STICKERS THE REPLACEMENT SKY GLASS..IS..WORKING OK X VANESSA BECKETT

Svar fra AIT Home Delivery UK Ltd
Prompt delivery at scheduled time
Prompt delivery at scheduled time. Delivery guys didn't speak, however. Just came in with the TV,took pictures and left,making no effort to speak.

Svar fra AIT Home Delivery UK Ltd
Rude , unhelpful, rushed
Rude, rushed delivery team who refused to unpack a very heavy Careco recliner chair saying they couldn’t do that as I had to keep the packaging in case I wanted to return the item, They then rushed off leaving me to chase Careco who said the delivery included removing all packaging.

Svar fra AIT Home Delivery UK Ltd
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