AIT Home Delivery UK Ltd Anmeldelser 

255 666
TrustScore 4.5 av 5

4,6

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Great communication about when they were coming to deliver my package. Arrived on time. Able to track delivery van’s location on map. Received emails, texts and telephone call to tell me they’d be her... Vis mer

Vurdert til 5 av 5 stjerner

I have never experienced such a professional delivery before. Kayley contacted me in advance to give me exact time for delivery. Incredibly pleasant, helped me to place very heavy packages upstairs.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Brilliant communication throughout, whilst given a 2 hour delivery window timescale, the delivery driver (Lewis) sent me a text giving me a one hour timeline and sent follow up texts of how far away h... Vis mer

Vurdert til 5 av 5 stjerner

The map constantly updating gave an accurate view of delivery timing. Delivery was inside the 2 hour timeline. My only concern was although the mattress was competently delivered to my bedroom,... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Leveringsbud

Skrevet av virksomheten

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

256k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(255 666)

57 777 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

It was all set up they were very…

It was all set up they were very helpful & friendly & they took the other one away, they did a very good job.

10. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team was able to set everything up for you and provide such a helpful and friendly service throughout the visit. It's also great to know that the collection of the old item was completed smoothly, helping to make the whole process as convenient and hassle-free as possible.

Providing a professional and customer-focused service from delivery through to installation and removal is something we take great pride in, so it's wonderful to hear that the team did a very good job. We truly appreciate you taking the time to share your experience, and your kind comments are a great source of encouragement for our delivery colleagues.

Vurdert til 5 av 5 stjerner

All good as advised

10. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that everything went well and that the service was delivered exactly as advised. Providing reliable deliveries and clear communication is something our team takes great pride in, so it's wonderful to know that your experience met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing professional, efficient, and customer-focused service.

Vurdert til 5 av 5 stjerner

Really good service

Really good service, I was given a 2 hour window for delivery the night before and I received the delivery in that time slot. The delivery people handled the item with care.

3. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the service and that the two-hour delivery window provided the night before was accurate and helpful. Keeping customers informed and delivering within the promised timeframe are key priorities for our team, so it's wonderful to know that everything arrived as expected.

We're also pleased to hear that the delivery team handled your item with care. Treating customers' goods respectfully throughout the delivery journey is something we take great pride in, and it's rewarding to know that this was reflected in your experience. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing reliable, professional, and customer-focused service.

Vurdert til 5 av 5 stjerner

Kept informed.

Kept informed.

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that you were kept informed throughout the delivery process. Providing clear and timely communication is a key part of the service we strive to deliver, helping customers stay updated and plan their day with confidence. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue providing reliable, professional, and customer-focused service.

Vurdert til 5 av 5 stjerner

Great delivery

Great delivery . 👍👍👍

10. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the delivery service provided. Our team works hard to ensure every delivery is completed efficiently, professionally, and with a focus on customer satisfaction, so it's wonderful to know that your experience was such a positive one. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering reliable, customer-focused service of the highest standard.

Vurdert til 5 av 5 stjerner

Very polite and helpfull a pleasure to…

Very polite and helpfull a pleasure to deal with people with happy bright smiles

10. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team were polite, helpful, and a pleasure to deal with throughout the delivery. Providing friendly and professional service is something we take great pride in, so it's especially rewarding to know that their positive attitude and bright smiles helped make your experience such an enjoyable one. We truly appreciate you taking the time to share your feedback, and your kind comments are a wonderful source of encouragement for our team as we continue to deliver reliable, professional, and customer-focused service.

Vurdert til 5 av 5 stjerner

We were out so the delivery was taken…

We were out so the delivery was taken to the the back door and not just put in yard much appreciated thank you well done

9. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that, although you were out at the time of delivery, our team took the time to place the item at your back door rather than leaving it in the yard. We understand how important it is for deliveries to be left in a safe and thoughtful location, so it's wonderful to know that this was appreciated.

Providing a reliable and considerate service is something we take great pride in, and it's great to hear that our team's efforts helped give you peace of mind. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering professional, customer-focused service. Thank you for your support.

Vurdert til 5 av 5 stjerner
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived exactly on time and that you received such friendly service from our team. Providing a reliable delivery experience alongside approachable and professional customer care is something we take great pride in, so it's wonderful to know that we met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering dependable, efficient, and customer-focused service.

Vurdert til 5 av 5 stjerner

Helpful and pleasant delivery crew

Helpful and pleasant delivery crew. Arrived on time

8. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery crew were helpful and pleasant throughout the process and that your delivery arrived on time as expected. Providing a reliable service alongside friendly and professional customer care is something we take great pride in, so it's wonderful to know that your experience reflected this. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering efficient, dependable, and customer-focused service.

Vurdert til 1 av 5 stjerner

Terrible experience from start to…

Terrible experience from start to finish. I took the day off work specifically to be home for the three-hour delivery window I had been given. I was then told my delivery was delayed by three hours, so I contacted customer service to find out when I could expect it. On multiple occasions throughout the day, I was assured that I would be given at least one hour’s notice before the delivery arrived.

I was advised it would arrive just before 5pm. I explained that I needed to collect my pregnant partner from work and asked whether it could be delivered later. I was assured my order had been rescheduled as the final delivery of the day and would arrive between 7pm and 8pm.

Despite being repeatedly promised one hour’s notice, the driver, Marius, did not call until 5:50pm—when he was already attempting to make the delivery. I missed the call but rang back at 6:02pm and explained that I would be home within 20 minutes. I asked whether he could wait, and he agreed. However, when I was only five minutes away from home, I received a message saying my delivery had been cancelled.

I immediately tried calling Marius. The phone rang twice without an answer, and on my third attempt, his phone had been switched off. I then contacted the helpline, who also said they were unable to reach him.

Although Marius may not work directly for the company, his performance today has completely tarnished its reputation and reflects extremely poorly on the service it provides.

After taking a full day off work, being given several different delivery times and repeatedly being promised one hour’s notice that was never provided, this level of service is completely unacceptable. Marius agreed to wait but then cancelled the delivery without warning, ignored my calls and made no attempt to explain the situation. I am extremely disappointed and expect this complaint to be investigated, my delivery to be rearranged as a priority, and appropriate compensation for the considerable inconvenience caused.

11. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

Vurdert til 5 av 5 stjerner

Delivery service staff

Delivery service staff

10. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that you were satisfied with the service provided by our delivery staff. Our team works hard to ensure every delivery is completed professionally, efficiently, and with a strong focus on customer care, so it's wonderful to know that your experience met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing reliable and customer-focused service.

Vurdert til 5 av 5 stjerner

The driver didn’t just deliver the lawn…

The driver didn’t just deliver the lawn Mower he asked where I wanted it placed
As I am 75 years old and not as fit as I used to be this was a very kind gesture and much appreciated
A great ambassador for the company
10 out of 10 👌🙏🏻

5. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our driver went beyond simply delivering your lawn mower and took the time to ask where you would like it placed. Small acts of consideration can make a real difference, and it's wonderful to know that this thoughtful assistance was so helpful and appreciated.

Providing a customer-focused service means recognising when a little extra help can make the delivery experience easier and more convenient. We're especially pleased to hear that you found our driver to be a great ambassador for the company. Your generous 10 out of 10 rating is greatly appreciated, and your kind comments will be passed on to the team. Thank you for taking the time to share your experience and for recognising the care and professionalism shown during your delivery.

Vurdert til 5 av 5 stjerner

Kept me very well informed on the…

Kept me very well informed on the delivery schedule, made regular contact to ensure I was up to date.

10. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept very well informed throughout the delivery process and received regular updates regarding your delivery schedule. Clear and consistent communication is an important part of the service we strive to provide, so it's wonderful to know that the updates helped keep you fully informed every step of the way.

Our team works hard to ensure customers have a smooth and stress-free experience, and it's great to hear that the regular contact gave you confidence and visibility throughout the journey. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering reliable, professional, and customer-focused service.

Vurdert til 5 av 5 stjerner

Really nice person who delivered

Really nice person who delivered. Friendly and approachable.

30. juli 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery colleague made such a positive impression through their friendly and approachable manner. Providing excellent customer service is about more than just completing the delivery, and it's wonderful to know that their professionalism and attitude helped create a pleasant experience for you. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering reliable, professional, and customer-focused service.

Vurdert til 5 av 5 stjerner

Excellent delivery service

Excellent delivery service. The driver brought the heavy parcel inside the house for me.

9. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received excellent service and that our driver was able to bring the heavy parcel inside your home for you. We understand that deliveries of larger items can be challenging, so it's wonderful to know that our team provided the extra assistance needed to make the experience easier and more convenient.

Providing a helpful, reliable, and customer-focused service is something we take great pride in, and it's especially rewarding to hear that the delivery met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering professional, efficient, and high-quality service.

Vurdert til 4 av 5 stjerner

THEY PICKED MY FAULTY SKY GLASS …

THEY PICKED MY FAULTY SKY GLASS TV AS.I PAID 25.00 PAID SO.THEY WOULD PUT TV AND...STAND..TOGETHER THEY ..ARRIVED AT. 10.20 AM AND LEFT AT 11.00AM AFTER ASSEMBLING NEW.SKY.GLASS.AND.STAND ..THEY WERE POLITE AND TOOK AND PUT .THE.FAULTY SKY .GLASS IN THE BIG..BOX.WITH THE TWO .RED STICKERS THE REPLACEMENT SKY GLASS..IS..WORKING OK X VANESSA BECKETT

9. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that the collection of your faulty Sky Glass TV and the installation of your replacement TV and stand went smoothly. It's wonderful to know that our team arrived promptly, assembled the new equipment efficiently, and ensured everything was set up correctly before leaving.

We're also pleased to hear that the colleagues were polite and handled the exchange carefully, including securely packaging and collecting the faulty TV as required. Providing a professional, helpful, and customer-focused service is something we take great pride in, so it's especially rewarding to know that your replacement Sky Glass is now working well and that you are happy with the overall experience. Thank you for taking the time to share your feedback and recognise the efforts of our delivery team.

Vurdert til 4 av 5 stjerner

Prompt delivery at scheduled time

Prompt delivery at scheduled time. Delivery guys didn't speak, however. Just came in with the TV,took pictures and left,making no effort to speak.

9. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for taking the time to share your feedback on your delivery experience. We're pleased to hear that your delivery arrived promptly at the scheduled time and that the service was completed as planned.

However, we're sorry to learn that the interaction with our delivery team did not meet your expectations. We understand that a friendly greeting and clear communication can make a significant difference to the overall customer experience. While we're glad the delivery was completed efficiently, we appreciate your comments regarding the lack of engagement from the team and will use this feedback to help reinforce the high standards of customer service we aim to provide.

We value your honest feedback and thank you for bringing this to our attention, as it helps us continue to improve our service.

Vurdert til 5 av 5 stjerner

Strong

Kept in touch and delivered on schedule

9. august 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that our team kept in touch throughout the delivery process and that your order arrived on schedule as promised. Providing clear communication and reliable delivery times is something we take great pride in, as we know how important it is for customers to stay informed and plan their day with confidence. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering professional, dependable, and customer-focused service.

Vurdert til 5 av 5 stjerner

On time

On time, friendly delivery guy.

10. februar 2026
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Svar fra AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our delivery colleague was friendly throughout the process. Providing a reliable service alongside approachable and professional customer care is something we take great pride in, so it's wonderful to know that your experience met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering dependable, efficient, and customer-focused service.

Vurdert til 1 av 5 stjerner

Rude , unhelpful, rushed

Rude, rushed delivery team who refused to unpack a very heavy Careco recliner chair saying they couldn’t do that as I had to keep the packaging in case I wanted to return the item, They then rushed off leaving me to chase Careco who said the delivery included removing all packaging.

11. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra AIT Home Delivery UK Ltd

Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

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