I had left a previous review praising AeroGain for their prompt customer service even though I had a less than ideal product experience with a BTA system. Well, they have far surpassed what I expect... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered the Aero BTA system, and the quality is great! I ordered it with a Garmin mount, but it turned out to be a bit too long for my setup. The customer service (Magnus 😊) was extremely helpf... Vis mer
Selskapet har svart
Very poor quality of the product. I purchased the mount and it already broke after the first two test rides. I was already at location so had to fix it with tape during my race. Customer service appea... Vis mer
Very happy with my purchase! After an initial shipping issue (not Aero Gain's fault), the item was resent and arrived without issue. My only really comment would be that it would be even better if the... Vis mer
Selskapet har svart
4,1
Bra
115 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 56 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Service i verdensklasse
Jeg har bestilt cockpit, BTA-mount og dunkholdere fra AeroGain, og selvom jeg ikke har modtaget det endnu, vil jeg gerne rose oplevelsen indtil videre. Kristoffer har været virkelig hjælpsom gennem hele processen. Han svarer hurtigt, forklarer tingene ordentligt og virker oprigtigt interesseret i, at man ender med det rigtige setup.
Det har gjort hele købet super nemt og trygt. Hvis produkterne lever op til den service, han har givet, så bliver det helt sikkert rigtig godt.
Kan kun anbefale AeroGain indtil videre.
20. november 2025
Anmeldelse skrevet uten oppfordring
I have still not received my item
I have still not received my item? It was attempted delivery over 2 weeks ago?
20. november 2025
Anmeldelse skrevet uten oppfordring
Great addition
Products were just as described, fit and performed well (used during full Ironman race), and they were priced well and shipped quickly.
3. november 2025
Anmeldelse skrevet uten oppfordring
Good customer service
I had an issue with my parcel that wasn’t delivered correctly, and they immediately sent a new parcel, no questions asked. The products once mounted were great and as expected
11. november 2025
Anmeldelse skrevet uten oppfordring
Købte deres drikke system til to dunke…
Købte deres drikke system til to dunke foran.
Jeg fik de to bedste dunkholdere med, som fungerer helt perfekt
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aero Gain
Hej Rasmus, Mange tak for anmeldelsen, og vi er glade for dine dunkholdere fungerer efter hensigten!
Back bedroom enterprise
Multiple issues with this 'company'. It's not clearly specified that you will end up paying 27% more if you live in the UK, due to customs charges.
Issues with the goods:
1. After paying the additional £80 to recieve my BTA and arm scoops I realised that the bolts supplied were both too short and not wide enough (I needed M6) and there was no where stating the bolts were M5 or to order M6 instead.
2. Instead of a left and right arm scoop i was sent 2x right arm scoops
3. i also ordered a garmin mount to add to the bta system. when this mount is combined with the spacer they sent the garmin sits further back than my chin (when aero) making the mount completely impractical in this setup.
4. the 'arm pad' is basic foam from the local hardware shop with adhesive on it. no velcro means that if you need to adjust / dismantle, then you need new foam pads again. they look like theyve been cut using kitchen scissors.
after raising these concerns 3 times so far I've been met with absolutely zero response.
The quality of the products looks like basic resin from any old 3D printer with a poor finish. All this leads me to believe that this is not a scalable premium commercial business, moreover a back bedroom operation. Don't buy from them
Six months later (March 2026) - still not received arm scoops despite owner saying they would send. Emailed again twice with no response
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aero Gain
Hi Jimmy,
I’m really sorry to hear about your experience — that’s not the level of service or quality we aim for at AeroGain. Let me clarify what’s happened and what we’ve done to fix it.
1. Customs charges: Unfortunately, customs fees for UK deliveries are applied by UK authorities and are outside our control. We’ve since updated our checkout and FAQ to make this clearer before purchase.
2. Armrest issue: You’re absolutely right that your initial order included a wrong armrest. We’ve now sent replacement armrests twice and also refunded the full cost of the armrests as a goodwill gesture. We hope that you’ll enjoy them once you’ve received them.
3. Bolts and Garmin mount: Replacement shipments include M6 bolts to ensure correct fitment. Regarding the Garmin mount — some setups may position the unit further back depending on spacer use. We’re looking at ways to improve this for future versions.
4. Arm pads: Thank you for your feedback — we appreciate you taking the time to share your thoughts.
I’m sorry if our earlier replies didn’t reach you — that’s on us, and we’re working on improving our support system to respond faster.
Aerogain indeed started as an engineering passion project and now supplies athletes worldwide. Feedback like yours helps us improve, and we truly appreciate you bringing these points to our attention.
— Kristoffer
Founder, Aerogain
Det er umuligt at komme i kontakt med…
Det er umuligt at komme i kontakt med dem.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Aero Gain
Hej Nich, Vi beklager at svartiden var så lang, og vi håber at du fik gavn af det erstattede produkt vi sendte dig. Med venlig hilsen, Kristoffer
Dette er Trustpilot
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