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Absolutely shocking!! Save yourself the headache, if you end up needing support they say they can't help you and it's not their problem and refer to another ticket and they can't help either and you end up going round in circles till they think you'll eventually give up

They add new software to your account, which is paused as you are out of the country. The new software attracts views (but only trash views, sales etc) They then bill you and there is no way to get your money back. They do not reply to your emails and calls are just answered by AI which is useless and then hangs up on you.

Google yenbathu makkalukku payan tharakkutiyavai. Ithi vilambaram serppathu porulin tharaththiyum kattivitum vilam seivathu makkaluku thevaipatta porul vandu serum

There are words I could use to describe them and I can't use them however I strongly urge people to never ever ever use them they are literally robbing you in broad daylight but fortunately somehow this is seen as legal when in retrospect its a massive huge scam with no communication no answers or help examples such as on the scamming end on other websites your able to remove a card that you have set up with someone whereas on here they won't let you remove your card till you add another and then of course you won't be able to remove that card till you add another so in all honesty never use them never ever if it was a last resort never.

Complete scam . Can’t get hold of them . They just take money from your account for doing nothing

je suis passé par google ADS , plus jamais ,le SAV. est déplorable , n'écoute pas le client qui paie un service non rendu
en effet mon site apparait mais pas au bon endroit , multiples appels , mails , personne n'intervient du coup stop

I PAUSED my entire ad campaign on the 28th of September this year. Despite this, conversion data and linked costings for the SAME CAMPAIGN have still been generated on and after this date up until the 3rd of October when I found that I had been billed £205.00.

On the 3rd of October I DELETED my entire ad campaign but I am still worried that they will continue to fraudulently bill me.

The WHOLE thing is a complete con job and as other reviewers have said their monopoly and gigantism in the market is letting them get away with brazen fraudulent conduct.

After 'speaking' with their Ai bot it conceded that it would take a human to understand why I have been continued to be billed after I paused my campaign and also explained that according to its own references I have not received any conversion data or associated bill after the 28th which contradicts the Data analyst section of my Ads account which shows positive conversion AND payment outcomes for EVERY day on and after the 28th!!!!

No one should subscribe for Google adds

They are legal armed robbers killing businesses and they dont care.

Every worker at Google should be ashamed for receiving stolen money from business.
Especially the CEO

Nothing works
Customer service
Billing department

Etc

I've contacted support over phone and email, both TERRIBLE. They're currently handing out a "Promotion" where if you spend 400€, you get 400€ in ads credit. I contacted them asking how do I claim this credit since I've already spent more than 400€, and I get called by an indian number, where: I can barely hear the speaker, the accent is so strong I can't understand, she tells me it will be fixed by email.
Later that day, I get called again by the same lady, and she gets some type of amnesia I guess because she told me that she didn't call me this morning, and that apparently I can't claim my credit because in their terms and conditions I had to contact them within 14 days to claim the offer. I answered that nowhere in their terms and conditions it mentions this, the call ends.
I then contact them again through email, they answer with asking me to screenshot where in their website I've seen this promotion (literally in their homepage!!) and the link to their OWN terms and conditions.
After I send all of this information, they tell me: "To be eligible, the system often requires that the billing setup is completed in the same session as the account creation, directly after clicking a promotional link." and that therefore it's not possible for me to claim my promotion credit. So now I get a DIFFERENT answer, and once again, nowhere in their terms and conditions this is mentioned.
So not only it seems that they're purposefully omitting information, but they also change their narrative to accommodate their excuses of just not wanting me to claim my promotion credit.
All of this just is a plain scam, and I will further pursue this matter.
I'm taking my ads campaign somewhere else, bye Google Ads.

Contraté campañas en Google Ads con la promoción del bono de 400 € al invertir 400 € antes del 22 de septiembre. Sin embargo, las campañas no funcionaron durante casi dos meses sin explicación clara. Cuando finalmente se reactivaron, apenas quedaban 7 días para poder cumplir con las condiciones de la promoción.

El soporte me sugirió subir el presupuesto diario de forma desproporcionada para alcanzar el gasto, lo cual era inviable. En la práctica, el bono resultó imposible de aprovechar por causas ajenas a mi gestión.

Considero que la promoción fue poco transparente y que la experiencia con Google Ads ha sido muy insatisfactoria. Recomiendo a otros anunciantes que revisen con cuidado las condiciones antes de confiar en estas ofertas.

My experience with Google Ads has been terrible throughout. Despite having an excellent keyword to creative relevancy rating of excellent and a high CTR my ads have only gained impressions and clicks in the middle of the night and for one day the Ad switched itself to disabled by itself. At the time just before publishing my Ad I was presented with an average click spend of £0.75 - £1.24 but this suddenly jolted to over £5.00 per click. With all this in mind I cannot recommend Google Ads to any serious business owner as you will never know where you stand with the costings and you will not get any return.

Purtroppo sono poco attenti sull'utilizzo nelle inserzioni di nomi di siti concorrenti che utilizzano per rimandare ad altri siti che vendono lo stesso servizio ma ingannati dal nome in pubblicità sponsorizzata . Abbiamo effettuato diverse segnalazioni per fare togliere gli annunci dove la concorrenza si spacciava per noi senza nessun risultato. Abbiamo così deciso di non utilizzare più le sponsorizzate

Jeg kan kun give 1 stjerne. Jeg har gentagende gange haft udfordringer med fakturaer. Først de forkerte oplysninger på fakturaen, jeg ikke kunne få rettet over mailkorrespondanse og de lukkede sagen uden at jeg fik hjælp. Nu har jeg udfordringer med at åbne de fakturaere jeg får tilsendt. Deres support nr er ikke længere åbent - heller ikke indenfor åbningstid. Ved ikke hvad jeg skal gøre, da det er penge trukket fra virksomhedskonto, som jeg nu ikke har faktura på... Minus stjerne herfra. Synes ikke der er noget kundeservice ved dem.

There is a reason Google Ads has a 1 star here. The product is just bad.

It's so easy for ads to become not eligible. Fixing them is extremely challenging.

They ban and suspend you for reasons unknown.

Unfortunately they rely on their near monopoly on search.

Support takes a long time to respond.

I have received multiple attempts from my Google Ads representative to assist me in creating a Effective Campaign for Cairns Lobster the YouTube (mainly Shorts). I have had enough of wasted time and money, I will not try again with Syed Mohdz and demand a representative that understands my Channel and YouTube enough to do their job effectively. 2 Stars for Syed. I love YouTube, I am a YouTuber, my Channel is trending theres no reason I cant grow FAST with a great campaign. Until I get a great campaign Im not able to invest.

Bewertung: Google Ads – Fehlfunktion, Frustration und mangelnde Unterstützung

Das Google Ads-System ist eine Katastrophe. Trotz korrekter und klarer Produktinformationen wurden unsere Kampagnen für ein **Haarpflegeprodukt** von **Ybera Paris** wiederholt abgelehnt, weil das automatisierte System es fälschlicherweise als **Arzneimittel** einstufte. Diese Fehlklassifizierung hat erhebliche wirtschaftliche Schäden verursacht, da unsere beworbene Zielgruppe nicht erreicht werden konnte.

Die Probleme im Detail:

* **Fehlerhafte Algorithmen:** Der Kern des Problems liegt in einem fehlerhaften Algorithmus, der nicht in der Lage ist, zwischen kosmetischen Haarpflegeprodukten und pharmazeutischen Mitteln zu unterscheiden. Schlüsselwörter wie "Haargesundheit" oder "Kopfhautpflege", die im Friseur- und Beauty-Sektor gängig sind, führen sofort zu einer automatischen Sperrung. Die menschliche Logik wird hier komplett ignoriert.

* **Ineffektiver Widerspruchsprozess:** Der manuelle Widerspruch, der als einziger Ausweg angeboten wird, ist ein Witz. Man muss einen langwierigen Prozess durchlaufen, um einen Mitarbeiter zu erreichen, der den Kontext versteht. Selbst nachdem wir die Texte so weit wie möglich entschärft und jegliche Assoziation zu medizinischen Begriffen entfernt haben, wurden die Anzeigen weiterhin abgelehnt. Der Prozess ist ineffizient und die "Experten" sind offensichtlich nicht geschult, den Kontext zu verstehen.

* **Keine Kundenunterstützung:** Der Support ist kaum existent. Statt konkreter Hilfe erhält man nur vorgefertigte Antworten, die auf die allgemeine Richtlinie verweisen, anstatt das spezifische Problem zu lösen. Das Gefühl der Hilflosigkeit wird dadurch nur verstärkt.

**Fazit:**

Google Ads hat uns nicht nur Zeit und Geld gekostet, sondern auch massive Frustration bereitet. Das System funktioniert nicht für Produkte, die in einem Graubereich liegen, und die manuelle Überprüfung ist ein Flaschenhals. Für jedes Unternehmen, das keine "Standardprodukte" verkauft, ist Google Ads in seiner aktuellen Form nicht zu empfehlen. Die beworbene Effizienz ist eine Lüge. Google scheint sich mehr um seine fehlerhaften Algorithmen zu kümmern als um die Unternehmen, die versuchen, ihre Produkte ehrlich zu bewerben.

Mangelhafte Gesamtqualität und enttäuschende Leistung

Die Gesamtqualität dieses Produkts ist äußerst enttäuschend und erfüllt die Erwartungen in keiner Weise. Bereits kurz nach dem Kauf traten erste Mängel auf, die die Nutzung erheblich beeinträchtigten und die beworbene Langlebigkeit infrage stellen.

Verarbeitung und Material: Die Verarbeitung wirkt billig und unsauber. Die verwendeten Materialien fühlen sich minderwertig an und weisen bereits nach kurzer Zeit erste Abnutzungserscheinungen auf. Nähte lösen sich, Oberflächen zerkratzen leicht, und bewegliche Teile wirken instabil. Dies vermittelt den Eindruck, dass an der Fertigungsqualität massiv gespart wurde.

Funktionsfehler: Die Leistung des Produkts ist inkonstant und unzuverlässig. Die beworbenen Funktionen arbeiten nicht wie versprochen. Es kommt häufig zu Fehlfunktionen, Abstürzen oder einer unerwartet langsamen Arbeitsweise, was die Effizienz und den Nutzen des Produkts stark mindert.

Kurze Lebensdauer: Angesichts der genannten Mängel ist es unwahrscheinlich, dass das Produkt die erwartete Lebensdauer erreicht. Es macht den Eindruck, dass es nicht für den regelmäßigen Gebrauch konzipiert wurde und bald komplett ausfallen wird.

Zusammenfassend lässt sich sagen, dass die Qualität des Produkts weit unter dem Standard liegt. Es ist weder langlebig noch zuverlässig und steht in keinem Verhältnis zum Preis. Der Kauf war eine Fehlinvestition, da das Produkt seinen Zweck nur mangelhaft erfüllt und nur Probleme bereitet.

Onnodig ingewikkeld. En er verschijnen allerlei zoekwoorden waar ik juist niet op gevonden wil worden. Maar Google blijft toch onnodig klikken genereren. Wat een bagger.

All I can say: it's a scam. A dishonest fraud. A hoax, a swindle. They cheat dishonestly. Around 89€ have been taken from my account and there is no active campaign going-on! I absolutely NEVER arranged an ads campaign. And, from nowhere, came 144,000 visualizations, 3,000 clicks and... I protested and someone called Milena from gTech Customer Experience answered with a chat-box-like institutional answer saying I had an ongoing campaign and bla-bla-bla. Al very silly, stupid, making me very angry. And I'll tell you why: I TRUSTED GOOGLE. Google is Google, not at all a nobody, a no-one, it's almighty Google and they are supposed to stand at the top, the best, in honesty, in trust, in truthfulness, integrity, decency, honour, rectitude and probity. Because if Google fails us, man this world is doomed into anarchy and heck. I cannot believe Google has been up to setting-up and supporting a team of "Customer Support" thumb-sucking youngsters who cannot discern between a deep concern from a customer which is his (my) account has been tampered with, his (my) money has been stolen, his (my) account with Google Ads has been tinkered with and honest people trying to get through to them that they have debited ilegal amounts. And, indeed, this Young lady answering in a rude, disrespectful, ill-mannered and offensive way. No way, Mr. Google. You've got it all wrong. Clean-out your mess and start anew with a fresh, clean, honest Customer Support Team. One that respects people. One that respects their money. Or is it Mr. Google who is doing it all from the very deep of it's guts and knows very weel what it is doing, earning money in such a dishonest, fraudulent way? To whomever may read this: never go into a Google Ads campaign. It is a fraud. They will take your money. They will say you have done this and that. You will never receive a single conversion. Are you saying, Mr. Google, that after 140,000 visualizations, not just ONE person has clicked on the "I want more information" button, not just one single e-mail received? No way. And, most specially, when I had NEVER, absolutely NEVER initiated a campaign. Drop-out, stay away from Google Ads. They're out for your dime, your penny, your cent. This is not the end of the story: I'm so utterly annoyed I'm going to spend a lot of time writing negative reviews like this one all over the internet. Is it worth my precios time? No, but some way, somehow, somebody has to start a CAMPAIGN to stop people like Google doing things like that. So, no, it's not worth it but, yes, I'm going to do it. Mr. Google, you wanted a fight, you will get one back. There are many people out there who are your victims. Let's try hard to wave them towards you and try and stop you from doing so much wrong to innocent people who had faith in the company.

I have spent around £3,000 for 7,700 clicks, only to discover that Google’s system was appending {ignore} into my URLs, sending traffic to “Not Found” pages. Despite numerous communications, no one in their support team highlighted this critical issue. After months of wasted budget, I have seen only 5 purchase conversions. Had I been informed earlier, I could have redirected these links myself. Moving forward, I will only work with partners who operate on a commission basis and share in the results, rather than relying on technical jargon.