Acer UK Anmeldelser 

I purchased a new laptop to use at home for personal emails and housekeeping tasks, its been so easy, Thank you.

It’s been great since I bought it. It works perfectly for what I need, and I think once I get used to all the features and possibilities, it will be even more enjoyable.

I had previously had an Acer laptop so when looking at renewing it I looked at other makers and decided that I would stay with Acer. I am very pleased so far with my choice of Acer laptop. The price was very reasonable and the quality is great.

Delivery was atrocious but thats not Acers fault, but I did almost cancel the order. Easy to unpack, and put together. I had no quick start guide with the computer which was frustrating, however I'm not a complete idiot, I'm a partially assembled idiot. As someone in their late 50's who didn't grow up with computers, and also doesn't use one day to day I thought it would be harder than it was. Most of it was achievable when you applied a little common sense.
I am very happy with the computer now, as it is working great.

Pleased with the product good price. Not too keen on the touchpad but I’ll get used to it!

Easy to set up. All info transferred from old laptop.

As expected, it works well. I was hoping for the battery to last longer between charges.

Would like to have had instructions on how to set up tower with mouse and monitor, had to search internet to help me

I bought an Acer laptop only 20 months ago The battery which should last possibly 7 years has failed Phoned Acer and they did not show any concern but told me to phone a company who do their out of Warranty repairs. This would mean paying to send it off for investigation. Took it locally to a computer firm who confirmed battery completely failed which should not have happened after 18 months. How can a company sell a product which has a part fail after 18 months and not show any interest. WILL NOT PURCHASE Acer again

Trying to contact Acer to discuss an issue is an absolute nightmare, passed from one dept to the other, and another and another - you get gist.
Started communicating in Dec 2025, by Feb 2026 the issue was not even reviewed, let alone resolved.
I've given up, they ground me down.
DELL I'm sorry, I'll never leave you again...

I’m Olga Kyrylenko.
Order number: 30000193961

I have not received my item Predator Gaming 5G Router | Connect X7.

Despite placing and paying for the order, the product has not been delivered, and I have not received any clear information, updates, or a proper explanation regarding the delay. Customer support has been unhelpful and has failed to resolve the issue.

This experience has been extremely disappointing.
A well-known brand like Acer should provide reliable delivery and transparent communication.
At this point, I am left without either the product or a satisfactory response.

I would not recommend purchasing directly from Acer until these issues with order fulfillment and customer service are properly addressed.

Since the day I got it, this laptop has been the slowest one i have ever owned. Literally the one I bought for 20 quid 5 years ago works better than this brand new, expensive Acer laptop.

I bought an Acer all in one and the screen showed a fault within the first week. Customer service have very poor communication skills. Do not buy from them, terrible quality and terrible repair process with a unprofessional looking company Laptronic. Dpd have failed to collect the return as I live in a flat and dpd can't be bothered to come in the entrance to collect it. Acer claim its the only way to return it for repair.

You sold the "right CTRL" to Windows, they turned it into "Copilot key" which is the most useless and time wasting key there ever was.

I don’t write negative reviews lightly, but based on our family’s experience, I feel it’s important to share our concerns. We were deeply unhappy with the standard of care provided to my family member. We were particularly troubled by documentation that, in our view, did not accurately reflect events as we witnessed them, which raised serious concerns about transparency.
When we tried to remove him from the home, management made this very difficult and we had to involve the police. Nothing management said reflected our experience of him and we were extremely distressed at this time.
During his time at the home, he also sustained a broken finger while in the care of staff. The circumstances surrounding this injury caused us significant safeguarding concerns.

ACER ASPIRE VERO 16 WITH NO POWER SUPPLY!!!

I brought a laptop from Currys which was a hours drive as my Currys didn’t have in stock and my friend had the same one which I loved.

I took the Laptop home and there was no power supply in the box so I used my friends and called ACER the following day and the customer service is appalling and the customers service wouldn’t help and passed me to Technical and the Technial team wouldn’t send out the needed power supply and said I had to drive a hour back to Currys and swap the Laptop and I explained that all my personal details are on the Laptop and all i needed was the power supply sent in the post.

ACER still didn’t want to help and said again I have to go to currys.

I have also call Currys too and they tell me to go to ACER its been a week with no help or resolution and I have a Laptop I paid alot for that I cant use.

Also you can claim a free keyboard and mouse with the Laptop and when I asked ACER about this they said they cant help.

RUBBISH CUSTOMER SERVICE!!!

Anti-consumer website. Easy to order, no proper support, impossible to cancel purchase.

I bought an Acer laptop and wanted additional warranty, because I don't trust the build quality of these companies anymore. I found 5 year warranty on the Acer website and ordered it.
The extended warranty is not shown as tied in any way to my laptop, so I raised a ticket asking if the warranty was the right one to purchase.

Not only it took ages for them to reply, but their final reply was regarding a charger (which I never mentioned) and where I can buy it from. Clearly didn't read my ticket properly.

And the ticket is now closed, no option to reopen, no option to reply, nothing. Clearly anti-consumer platform, trying to drive you away from claiming warranty issues.

And I can't even cancely extended warranty purchase, there's no easy way to do that from my account. I hate this and I will forever tell people not to buy from companies that clearly don't actually want to support your product in the long run.

Shame on you and I hope you get the same level of respect as you are giving your customers! Waste of time!

I've had two Acer Swift 5 laptops since 2022. The first suffered from a bent lid.
I thought it was my fault for mishandling it, so bought another and took better care of it.
Exactly the same thing happened - simply opening the laptop makes it bend near the hinge.
So these laptops are extremely flimsy.
Then the battery stopped charging.
I replaced it with the battery from the old machine, but it didn't work.
And now it shuts down randomly, for no apparent reason.
Acer weren't helpful when I contacted them and they charge a fortune for repairs, so I'll be looking for something with a bit more longevity, a MacBook perhaps.

I purchased the Acer KA270H monitor as I needed an extra monitor when working from home and I have been very happy with the purchase. The 27" size gives me enough workspace for all my applications and I was able to adjust the monitor for my own ergonomic needs. Although this monitor was purchased for work purposes, I was still impressed with its colour accuracy and picture quality when watching videos and other digital content. It has certainly ticked all the boxes at this price point and definitely work considering if you require a second monitor or one for home working.

Ordered 1st Dec invoice 00321131. DHL still have my delivery in their warehouse and have closed all collection offices as they are busy. Estimate 8th Dec delivery. Minimum of 7 days for a 1 to 2 day delivery. Both Acer & DHL use AI ... so no customer care. Do not buy from Acer Store.