A4H-TECH B.V. (previously All4Honda) Anmeldelser 52

Svar fra A4H-TECH B.V. (previously All4Honda)

12. feb. 2024

Hello Claudio,

We are a bit surprised by your review.
We have been selling this spoiler for almost 12 years now, and the only issue we had was that the product arrived at a customer damaged a few years ago. Nothing else, no fitment issues (exceptional issues) or emails about it in our system. We register this per product actually, so that is why we know very specifically.
Ofcourse, an aftermarket spoiler made from FRP always need a final finish by a professional paintshop. But that is the case with every exterior product and that is why we advise professional installation/painting to get the result as preferred.

We are also surprised about your ''review'' because we never received an email from you about the quality of the product.
We did receive 24 emails form you in the last 2 months about a possible purchase and shipment information (shipping address change for example) but nothing about the fitment/quality.
So we hope that you are able to do this anyway so we can take a look at your case.

kind regards,
A4H-TECH

Svar fra A4H-TECH B.V. (previously All4Honda)

Oppdatert: 18. sep. 2023

EDIT 18-09-2023:

Customer changed the review and it clearly shows that he still doesn't understand what we have tried to explain in aproxm. 15 emails.
People only review via this (non approved) platform when they try to pull us down in our service/aftersales when it doesn't match up with the actual situation (and in that case the (approved) platforms remove the review because the reviews are not based on the actual situation after showing email conversations (we can proof everything).

Really a shame we get ''reviewed'' like this after trying to do our best for people.

---------------------------

Dear reader of this review,

There are 2 things we have to clarify:

The customer states that we offered a product in our shop that doesn't fit his car, but this information is wrong. We have spend over 15 emails to clarify this to the customer but he just doesn't want to understand what we mean.
The seat frames he ordered we normally have in stock, but the supplier failed supplying the left frames and we only got a very large amount of rights frames. After we found out (at the moment of shipping his order) we informed him and offered DIFFERENT frames to him. 2 options. 1 options fits perfectly but are slightly more expensive (he doens't want to pay extra) and the other frames are from a different supplier and need modifications on his specific model (that is why we asked what model he had). He didn't want that option either. No problem and we made the refund immediatelly.

unfortunatelly this customer don't understand that if he pays in pounds (UK) and we have to refund a payment in Euro, there is a chance that his bank (pounds) / our bank (euro) have an exchange rate difference and there there are transaction costs involved from his bank (every bank charges this). Result: he got 6 pounds less on his account.
After emailing many many times again, he still doesn't want to understand that we can't change this and this is something between his bank and him. We can show we refunded him the right amount of Euro's.
We even offered him to get a 8 euro discount on his next order, but also this is not enough for this customer to be satisfied.

Result: We get a bad review on almost every platform for something we can't help and after sending many emails trying to explain it, we just have to accept his frustration.

unfortunatelly we have to deal with cases like this sometimes and we hope we can now spend more time on helping/informing other customers who are always happy with the way we work and we show our service.

Kind regards,

A4H-TECH BV

Svar fra A4H-TECH B.V. (previously All4Honda)

Oppdatert: 3. juli 2023

Dear reader of this review,

Trustpilot is not an official platform of us to review our website. The reason why this persons writes his review on this platform is because the other platforms we used didn't accept the review because it's based on wrong information.
Unfortunatelly this is a person who demands ridicilous results after a ''easy to solve (you can 't even name it a ''problem'') issue and has even got a refund of us (after contacting HKS and even HKS was not planning to give him a refund or anything) so we could close this case because the person took many of our hours by communicating poorly, demanding refunds and without any cooperation.

Unfortunatelly we have to mention this as a reply on this ''review'' even after we showed him we were VERY cooperative and understanding but not a single sign of respect and understanding from our point of view was shown by the customer.

Really a shame but sometime people are just like this and we have to deal with it in this business.

Regards,

A4H-TECH

ADDITIONAL INFORMATION: We agreed we will not get in contact anymore in the future because of a horrible way of communication by the customer. That is why we don't reply to any emails anymore.
also: Writing a wrong (not based on the actual situation) review of a product, does not give the customer the right to demand it to be online.

Svar fra A4H-TECH B.V. (previously All4Honda)

3. juli 2023

Dear reader of this review,

Trustpilot is not an official platform of us to review our website/business. The reason why this persons wrote his review on this platform is because apperently we didn't replied quickly enough on the previous review on our normale review platform KIYOH (which we normally use and reply to).
We found out an issue with a shipment to the USA and the problem has been solved already a long time ago.
We took our responsibility by re-sending the complete order again at our costs, even when POSTNL wasn't planning to refund us for a shipment that got lost (maybe it arrived in the end.... we don't know) after the customer contact us very late after receiving the tracking details (there is a max period of claiming a lost shipment).

Again, this problem has been solved already and the customer is happy and changed it review but never changed this review in the end.

Regards,

A4H-TECH

Svar fra A4H-TECH B.V. (previously All4Honda)

3. juli 2023

Dear reader of this review,

Trustpilot is not an official platform of us to review our website/business. The reason why this persons wrote his review on this platform is because apperently we didn't replied quickly enough on the previous review on our normale review platform KIYOH (which we normally use and reply to).
We showed this customer already we did reply/informed him, but we never got a reply from him for several months.
When we removed the product from the shop many months after and still without receiving a reply we suddenly got a paypal claim, and 2 bad reviews on Kiyoh and Trustpilot.

If emails go to spamfolder or if people don't read the emails properly, we have to wait for a reply and we hope (even when we explain afterwards to the customer why we were waiting and we removed the product) that people understand that there isn't much to blaim us.
Apparently there is, because we had to receive this review of this person. Really a shame because we have nothing to hide, we are always open and honest and we were easily able to refund the order or change the order to an available product (things we do every week for hundreds of customers.

Kind regards,

A4H-TECH