Called needing some help with my newbroadband set up and found the whole experience very straightforward. Toby F took my call and was polite, friendly and incredibly helpful and understanding. He talk... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Called needing some help with my newbroadband set up and found the whole experience very straightforward. Toby F took my call and was polite, friendly and incredibly helpful and understanding. He talk... Vis mer
Selskapet har svart
Phoned today to report an issue with my connection.The first operator i spoke to did not want to listen to my issue so I asked to be put through to cancellations. I was put through to Mohammed who... Vis mer
Selskapet har svart
I just wanted to say that the call was excellent. He was very clear, kind, polite, and professional throughout the conversation. He explained everything really well and made the whole process easy a... Vis mer
Selskapet har svart
I called today and spoke to David Cordwell, he is a true example of retention service. I was unhappy with my bill being increased with the performance of my broadband not being that great, I expl... Vis mer
Selskapet har svart
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service and Amazing price for the broadband

Svar fra 4thutility
Sara was very helpful in dealing with the issue. Great communication.

Svar fra 4thutility
Great broadband. Happy with the customer service. I found a better price elsewhere later into the contract. Called the retention team and Ben was very helpful and convinced me to stay. Great company to deal with - there's plenty of poor ones when it comes to internet so I chose not to roll the dice

Svar fra 4thutility
Most of the experience was difficult: had to be on hold for quite a while, passed between multiple departments. I'd agreed a deal with them on the phone, then upon installation my speeds and price were not that agreed on the phone.
Fortunately Mohammed was very helpful on the phone and sorted it all out for me.

Svar fra 4thutility
The guy I spoke to was helpful and understanding but the companies policies are ridicules as due to not being able to fit the internet for me they wanted to charge me to send router back which is disgraceful, be aware of your use rise fibre they don’t tell you about a charge to return router no one even called me I done all the chasing to return router I think they do it so they can then charge people for not returning router

Svar fra 4thutility
I spoke to a man called shuaib today who was very helpful and extremely pleasant.ue dealt with my qeary quickly and efficiently.im a very happy customer and would recommend 4th utility to people

Svar fra 4thutility
Responsive, and agent was imformative, polite, and helpful

Svar fra 4thutility
Tassin was fantastic. Very patient very thorough. Got my problem sorted. Thank you very much indeed Tassin

Svar fra 4thutility
I had Riyaaz and he was so helpful, respectful and a genuine lovely person to speak to on behalf of 4th utility. He deserves to become a senior at the company. Big thank you to you Riaaz.

Svar fra 4thutility
Sara was extremely helpful n went above and beyond to try and resolve my issue very helpful and understanding 🙂

Svar fra 4thutility
What a very helpful person Riaz was.Hopefully my problem is sorted.Well done Riaz.

Svar fra 4thutility
Mohammad was really helpful and really polite. They gave good advice about how to solve my problem

Svar fra 4thutility
Very helpful,I have no idea about broadband and Luke spoke through every detail to let me understand the process thank you

Svar fra 4thutility
Benjamin was really helpful got to the bottom of my issue and save me money in long run also what a guy cheers

Svar fra 4thutility
4th Utility fast fibre broadband is the most reliable, efficient and affordable wireless network e’er ! The staff are friendly, knowledgeable and supportive!

Svar fra 4thutility
Fasil was fantastic thanks your help

Svar fra 4thutility
Amazing customer service, super fast responses and very friendly. Chris Thorpe helped me set up a contract almost instantly while being very informative.

Svar fra 4thutility
Great willingness to try and solve my problem and retain me as a customer

Svar fra 4thutility
Jordan was great and is looking into my query quickly for me. Excellent customer service

Svar fra 4thutility
Really helpful John was excellent

Svar fra 4thutility
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.