Called needing some help with my newbroadband set up and found the whole experience very straightforward. Toby F took my call and was polite, friendly and incredibly helpful and understanding. He talk... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Phoned today to report an issue with my connection.The first operator i spoke to did not want to listen to my issue so I asked to be put through to cancellations. I was put through to Mohammed who... Vis mer
I just wanted to say that the call was excellent. He was very clear, kind, polite, and professional throughout the conversation. He explained everything really well and made the whole process easy a... Vis mer
Selskapet har svart
Fantastic company and customer service, been with them 3 years odd now and can not fault them or the services they provide. Reliable speed and connection constantly. Spoke to Adnan today to resolve... Vis mer
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Service was very good and knowledgeable…
Service was very good and knowledgeable and adapted terminology to my knowledge. Very impressed

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Match another broadband offer
I called to see if 4th utility could match an offer from another provider as my contract was about to end. Anthony was extremely helpful and sorted everything out for me within a matter of minutes. Thanks again!

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Made it very easy for me to change when…
Made it very easy for me to change when I mistakenly ordered the wrong broadband bundle! Easy and quick installation and rewards for referring a friend or family member

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So far the people have been curtious…
So far the people have been curtious and helpful can't fault my experience

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4th Utility. Liam couldn't have been more helpful in explaining how the switch to 4thUtilty works. He was able to advice on best value deal that suited my usage.
Liam was able to explained the switching process clearly and made the necessary arrangements very quickly. I feel that my deal matched to my Internet usage. Would recommend.

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Very helpful (thanks to Chris for helping source my best package)
Very helpful, quick to sort. Chris was great and helped me find the best package for my situation.

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A clear and helpful resolution of my problem
Riyaaz was a good listener as I needed their muddle re my Direct Debit sorting out. He explained things from their side clearly and confirmed that all is now in order for my broadband transfer to them.

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What a lovely company to deal with
What a lovely company to deal with, Bernie who took our call really help us and was very helpfull...Great customer service 10/10

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Benjamin was really good and helped me…
Benjamin was really good and helped me sort out my issues efficiently, made the process a lot easier for me, best representative I’ve spoken to!

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Quick and easy process
Charlie made it a lovely and entertaining process making everything super clear

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Very great experience with Olu
Very great experience with Olu, satisfied with phone call experience he explained everything very well
Thank you

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I just wanted to say that the call was…
I just wanted to say that the call was excellent. He was very clear, kind, polite, and professional throughout the conversation. He explained everything really well and made the whole process easy and pleasant. He also offered a very good deal, which I really appreciated. Great customer service and definitely deserves praise for the way he handled the call.
Thank you, Benjamin

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Quick and helpful
Phoned up and saved me time with other utility provider who falsely stated they could provide me broadband. Chris Thorpe phoned and gave me my options and managed to save me money as well!

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Benjamin was very helpful and pleasant…
Benjamin was very helpful and pleasant to talk to explained everything clearly. I was very happy with the service provided today 10/10 thank you

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Service
Nice experience, Benjamin was really helpful and my reason for calling was sorted out.

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Good customer service.
Riyaaz was very helpful in rescheduling my engineer's visit; and Ziyanda in explaining whether I had received the correct router.
Both provided excellent customer service.

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Amazing customer service and Amazing…
Amazing customer service and Amazing price for the broadband

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Sara was very helpful in dealing with…
Sara was very helpful in dealing with the issue. Great communication.

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Great service
Great broadband. Happy with the customer service. I found a better price elsewhere later into the contract. Called the retention team and Ben was very helpful and convinced me to stay. Great company to deal with - there's plenty of poor ones when it comes to internet so I chose not to roll the dice

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Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







