4thutility Anmeldelser 

Shawn was very helpful, really friendly and professional, helped me with every question i had.

Very friendly and helpful staff and kept up to date by email/phone regarding the installation process. Very good pricing and speeds. Very pleased with the results.

Absolutely shocking internet connection and customer service, would not recommend signing up with 4th Utility.

Thay came a week before. To put cable in from post to house. Which made a big difference. The two engineers that came was brilliant. Didn't take them long to put everything in. Cleaned up after them selfs. Two great lads

No issues with my awesome looking Nokia router or connection so far so good. Very happy, thank you

Worst company of all time - Google reviews score 3.7 - customer satisfaction rating other sites is way lower, see emails below they lie ive been fighting this for 3 months or so..... don't be fooled bu these reviews..... im not saying anything but look at them carefully and make your own mind up.

Thank you for your email.
I am sorry to hear that you remain dissatisfied with the service and that you feel we have not resolved the concerns you have raised regarding the Wi-Fi coverage within your property.
I appreciate the time and effort you have already spent trying to obtain a resolution, and I acknowledge your comments regarding the performance of the router, your previous broadband service, your interactions with our teams, and your concerns about the sales process.
I understand that you would like us to issue a deadlock letter so that you can refer your complaint to an independent adjudicator. However, at this stage, we are unable to do so as we have not yet completed our investigation into the issues you have reported.
As part of our complaint process, we must first be given a reasonable opportunity to fully investigate your concerns. This is why we offered to arrange contact with our 2nd Line Technical Team, who are best placed to carry out the additional diagnostics required to assess the issues you have described and determine whether any further action may be appropriate.
I appreciate that you do not feel further technical support is necessary. However, without completing these investigations, we are unable to reach a final position on the complaint or determine whether the issues are being caused by the router, environmental factors affecting Wi-Fi performance, or another aspect of the service.
Should you wish to proceed with our investigation, please provide a suitable date and time for a callback and we will arrange for a member of our 2nd Line Technical Team to contact you.
If there is anything further you would like us to look into, or if you feel we have not fully addressed your concerns, please let us know within the next 28 days by replying to this email. Otherwise, we will consider the complaint resolved.
Kind regards,
Julie
Resolutions Team

(I AGREED TO THE PHONE CALL ETC NOW CHECK THE CONTRADICTORY REPLY - PROOF THEY ARE LIARS)

Thank you for your email.
I apologise that we were unable to arrange a callback at 10:00am today.
Unfortunately, no members of our 2nd Line Technical Team were available at that time.
Having reviewed your account and the concerns you have raised, I can confirm that a callback from our 2nd Line Technical Team is not necessary in this instance. A replacement router would not be offered as a resolution to the concerns raised, as the issue reported relates to Wi-Fi coverage and performance within the property. Replacing the router would not guarantee an improvement in coverage or resolve the concerns described.
As previously advised on 3 September 2026, if additional Wi-Fi coverage is required throughout the property, this may require the use of additional equipment such as Wi-Fi boosters or a mesh system. You were advised that additional equipment may be necessary to achieve the level of coverage you require. Any costs associated with purchasing or installing such equipment would be your responsibility, as we do not provide or cover the cost of Wi-Fi boosters, mesh systems, or other third-party networking equipment.
Wi-Fi performance can be affected by a number of factors, including the size and layout of the property, construction materials, interference from other devices, and the location of the router. For this reason, Wi-Fi coverage throughout an entire property cannot be guaranteed.
Kind regards,
Julie
Resolutions Team

Just to show you what type of company they are change their minds every 5 minutes... they think its ok that getting 168mbps on a 1000mbps is ok bunch ok lunatics, They room is right next door.

They know they are in the wrong yet use every excuse not to help.... I truly believe that most of their 5 star reviews are false as many are just 1 liners with people with only 1 reviews.... I found a site that records customer satisfaction form 4th Utility/Rise Fibre shows customer experience at 46% which is totally contradictory to Trustpilot.... The people writing these reviews are directly dealing with this horrible company.... anyhow how you can seek more information I have my reference number ready so don't worry.... you snakes will not wriggle out of this one...
They also lied about taking me seriously instead threatening to close the case if I do not comply.... double standards as they never comply.

The advisor/support team member was extremely helpful. Polite, friendly, professional and very efficient. My concerns were very quickly dealt with and a support plan immediately put in place ! I cannot thank you enough!

Great person to speak to, and saved me money

I had a lovely chat with Khanya which was very helpful and quick to help me rezolve my issue

Martin was incredibly helpful. Very knowledgeable, spoke very clearly, easy to understand and answered all of my questions. I didn't feel rushed. Happy customer. Thanks Martin

first guy i spoke to didnt really help too much, however Jon was great. his customer service is amazing and he helped to resolve my issue.

I have been a customer of 4th Utility for over 4 years now. The customer service has improved significantly. Today, I spoke with Kane about updating my plan and placing a new order, and it was a genuinely excellent experience. Kane was very clear and helpful in explaining the available options, listened patiently to all my questions, and took the time to make sure I fully understood everything.

He was professional, knowledgeable, and very easy to speak with. Most importantly, he resolved everything to my satisfaction and made the whole process simple and reassuring. I really appreciated his support and would be very happy to recommend him based on my experience.

She was patient, clear and knowledgeable. And gave me a very good deal for my contract renewal.

Fantastic customer service...after my recent conversation with Chris Thorpe he really did what he could to help me switching over my service's and he also got me a great deal.

Switched from Sky to take advantage of an introductory offer. Liam was very efficient and helpful. Cannot comment on the line efficiency as it’s not connected yet, however if it’s as efficient as their customer service then I’ll be more than happy.

Got a great broadband deal, very competetive on the current market. The agent I spoke to- Chris Thorpe was very helpful, patient and customer oriented. Clear communication and overall very positive experience.

Chris Thorpe was a great help getting me a better deal and great service.

Chris Thorpe helped after I had issues signing up. He was polite and explained things in plain english. Very efficient and a credit to the company.

Switching providers couldn't be easier when managed by Chris from the 4th utility team. Sorted out some third party issues in no time, making the whole process seamless from start to finish. Great job !