This was a really easy and efficient way to complete this process. Advised to use Optima by our mortgage broker and it was definitely the right choice. Although everything is done via a portal, ins... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Optima Legal was the Solicitor used by Llodys Bank to deal with the remortgage process. They have a nice and well working online portal, that keeps track of the various steps and documents needed. Al... Vis mer
Selskapet har svart
Optima legal, are very professional, quick response to questions raised when remortgaging. The portal system works very well and is easy to use, with plenty information to help you in there. They... Vis mer
Selskapet har svart
Optima acted as my solicitor in a remortgage. Their service and systems are excellent and it is very easy to speak to a human as opposed to just bots. Although they have initially used the wrong commu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Optima Legal
Skrevet av virksomheten
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Kontaktopplysninger
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Storbritannia
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,3
Enestående
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Speedy and informative service with…
Speedy and informative service with clear and consise communications.
24. mars 2026
Svar fra Optima Legal
Gary,
We're happy to hear that you found our service speedy and informative, with clear communications. Thank you for your positive feedback!
Optima Legal
Free flow of information and…
Free flow of information and communication.
Portal quickly updated and easy to use .
24. mars 2026
Svar fra Optima Legal
Andrew,
We're happy to hear that you experienced a free flow of information and communication. We appreciate your feedback about our portal being quickly updated and easy to use.
Optima Legal
Fast service by Optima Legal
23. mars 2026
Svar fra Optima Legal
Sivaramakrishnan,
We are happy to hear that you received fast service. Thank you for your positive feedback; we appreciate it.
Optima Legal
Svar fra Optima Legal
Carl,
We're happy to hear that you had such a smooth experience. Thank you for your positive feedback; we appreciate it.
Optima Legal
Good experience
18. mars 2026
Svar fra Optima Legal
Peter,
We're happy to hear that you had a good experience. Thank you for taking the time to leave your positive feedback; we appreciate it.
Optima Legal
Excellent service
Excellent service from start to finish. Optimal Legal completed my remortgage in a very efficient and professional manner, keeping everything straightforward and hassle-free.
20. mars 2026
Svar fra Optima Legal
Chelliah,
We're happy to hear that your remortgage was completed efficiently and professionally. We appreciate your positive feedback and are glad the process was straightforward and hassle-free for you.
Optima Legal
dreadful
very surprised to see all the good reviews, definitely not my experience Very slow to respond and cost me hundreds of pounds in extra payments due to this. The re-mortgage process took almost 4 months which is both totally unnecessary and unacceptable.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Adam,
We appreciate your feedback and are sorry to hear about the slow response times and the extended re-mortgage process. Please can you respond to the request for additional information so that we may investigate the cause of any issues thoroughly. We'll review your experience to see how we can improve our service.
Optima Legal
STRESSFUL! AVOID!
This company does not even deserve 1 star. AVOID THIS AT ALL COST. Remortgage delay for almost 2 months now and still didn't get any update. I don't know how long will it take for them to complete my remortgage: how many weeks, months or years!!! I need to constantly call almost everyday, and just receiving 1 answer: they will escalate. The progress is very slow, very difficult to get a proper response, both in their portal and phone call. Dealing with Optima is so STRESSFUL and FRUSTRATING, causing a lot of anxiety. Now my RICS valuation is expiring and I have to extend this, I am also paying a lot of interest from my previous mortgage which has already expired, and will be paying interest with HTB, which will cost me a lot of money. This is all because of the very LONG delay, without any update given. If I only knew this will happen, I could've just use another company. I never had problems with mortgage before. I WILL NEVER DEAL WITH THIS COMPANY EVER AGAIN.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
KC,
We appreciate you sharing your experience. We're sorry to hear about the remortgage delays, the lack of communication, and the stress this has caused. We'll review your feedback to improve our processes and communication. I will forward the details on to our complex team and request they get in touch with you.
Optima Legal
This was a remortgage and Optima Legal…
This was a remortgage and Optima Legal were excellent. I have had poor experiences of online companies, but this was quick and efficient. I did not need to speak to anyone; the portal was clear and user friendly.
19. mars 2026
Svar fra Optima Legal
Karen,
We're happy to hear that your remortgage experience was quick and efficient. We appreciate your feedback regarding the portal's clarity and user-friendliness. Thank you for taking the time to share your positive experience.
Optima Legal
Excellent customer service and…
Excellent customer service and hassle-free engagement through the portal. Prompt updates and communication and kept up-to-date through out the legal proceedings.
19. mars 2026
Svar fra Optima Legal
Vishnu,
We're happy to hear that you found our customer service excellent and the portal hassle-free. We appreciate your positive feedback!
Optima Legal
Svar fra Optima Legal
Margaret,
We appreciate you taking the time to share your experience. Thank you for your feedback.
Optima Legal
Excellence Services
The Optima Legal team were very helpful in responding to my queries and provided clear explanations throughout.
2. mars 2026
Svar fra Optima Legal
BETZAIDA,
We're happy to hear that our team was helpful. We appreciate your positive feedback - thank you for taking the time to share your experience!
Optima Legal
high volume service provider that will get it done .. eventually
Online portal works ok, responses on validation of documents or responses to mails take a few days. If you ask for completion dates you have to just wait for your turn and you will get generic holding emails. Not rubbish, high volume service provider that will get it done .. eventually
18. mars 2026
Svar fra Optima Legal
Matt,
We appreciate your feedback and are sorry our response times were not ideal. We are working to improve our processes and communication to provide a better experience. Thank you for your feedback.
Optima Legal
If your bank is forcing you to use that…
If your bank is forcing you to use that incompetent company, run away!
I'm not gonna say anything new then other people already said. 1 star reviews is way to much! Simple proces took them 6 months, coused a lot of stress and money loss. They not responding to emails. I dont know how companies like this can even exist. AVOID that company as they have nothing common with profesionalsm.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Optima Legal
Barbara,
We regret to hear about the difficulties you experienced. We have sent you a request for further information so we can look into this. We value your feedback and will use it to improve our processes and communication.
Optima Legal
Very efficient service
Very straight forward but sometimes a little difficult to log on.
17. mars 2026
Svar fra Optima Legal
Rosamond Lawton,
We're happy to hear that it was straightforward for you. We'll look into the log-on difficulties you experienced. Thanks for your feedback.
Optima Legal
Svar fra Optima Legal
Vibu,
We're happy to hear that you had a quick and excellent experience. Thank you for recommending our services; we appreciate your feedback!
Optima Legal
Really good service
Really good service would
use again, fast and easy to deal with and helpful
2. mars 2026
Svar fra Optima Legal
Scott,
We're happy our service was fast, easy, and helpful for you. We appreciate your feedback.
Optima Legal
Svar fra Optima Legal
We're happy to hear that you were pleased with our handling of your remortgage. Thank you!
Optima Legal
Svar fra Optima Legal
We are glad you found our service to be professional. Thank you for your feedback!
Optima Legal
Svar fra Optima Legal
Damon,
We're happy to hear that the process was simple for you. Thank you for your positive feedback; we appreciate it.
Optima Legal
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.