This was a follow up courtesy call to make sure I was happy with the warranty I had taken out, and gave me a chance to ask some questions regarding the policy, customer advisor was very professional... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Had a call from Jo at 2020 warranty, she was very helpful and provided all the relevant information for making a claim. Not had to use them yet (fingers crossed this will remain the case) but so far i... Vis mer
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Echo what the other poor ratings have said, they will use their terms and conditions as it suits to avoid paying out. They are not regulated by nor do they abide by the guidelines of the Motor Omb... Vis mer
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2020 warranty always gives me such peace of mind when it’s comes to looking after my car! As someone who doesn’t know a lot about vehicles it’s so niche being able to leave it to professionals who kno... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
20-20 Warranty provides flexible vehicle warranty solutions designed to give drivers and dealers confidence when things go wrong. We offer a range of cover options for vehicles of any age and mileage, backed by straightforward service and support. Our aim is simple: to make vehicle warranty protection easier, fairer and more transparent.
Kontaktopplysninger
4,0
Bra
127 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service very reliable
26. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra 20-20 Warranty Ltd
Thanks so much for taking the time out of your day to leave a great review for us. It's massively appreciated. Happy, safe driving from all the 20-20 team.
You never want to call a warranty…
You never want to call a warranty company, but when your car goes wrong and you need help, that's what you do. Friendly staff, can't remember names, but talked me through getting my car booked in, sent the quote to them and it was fixed with no fuss. They paid for what was expected. No drama, that's all you want really.
26. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra 20-20 Warranty Ltd
Thanks so much for saying nice things about our team...you're absolutely right, we're not ones for EastEnders here, no dramas, our focus is to get your vehicle back on the road with minimum fuss. We do appreciate you taking the time to review us, it makes our job that little bit fluffier! Happy, safe driving from us all at 20-20. :)
DO NOT USE..
DO NOT USE... All I have asked for is for the funds to be released so I can collect my car but due to the shambolic Customer Service, I am now having to wait 15 days for the car to be repaired and for 20-20 warranty to release the funds to the garage so if you do not want the use of your vehicle and would like to wait to collect your car, so that you can use your vehicle, which is under warranty, then please go ahead and use otherwise I would advise to avoid this company under any circumstances.
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra 20-20 Warranty Ltd
Mr Uddin, your vehicle has not been released by your repairer.(Your claim has taken 4 days to process from the first moment you called to your vehicle being fixed). Your claim has been dealt with by the marvellous team here and had you asked for us to pay the repairer directly straight away, we would've done that. No problem at all. Which we did for your recovery. We have been very flexible with payments in the recent weeks due to the current climate and people not being able to pay the repairer upfront, and wait for us to reimburse. However, you did not do this. You phoned and shouted. You demanded money. You then said you would go to the press(!) and threatened bad reviews (which you've done) and then again, demanded money. We do not respond to threats, rants and shouting...This behaviour belongs in the 70's, and that is where it should stay!! The repairer never wants to deal with ever again and said they would call the police if you made a scene again today because you scared their Granddaughter, If this doesn't make you want to take a good, hard stare at yourself, i don't know what will. You sought all of the team on social media, which is just wildly inappropriate. We are very much looking forward to paying your claim to free you and us from the darkness that your emails bring to our inbox.
Avoid at all costs.
This is a terrible company to deal with.
1st claim - Argued with garage time allowed. Argued over price of part. Settled £105 of £250.
2nd - faulty EGR. 5yr old car. Refused to pay as said was due to carbon build up.
Threatening email from managing director when a complaint was made.
Avoid at all costs.
EDIT - 22/07/22.Please see below comments from the company. This is exactly what I have had to deal with throughout. I don't have a grudge against Bruce. I'm sure he's a lovely guy. I just wanted my warranty company to fix my car. The mission statement prides itself in "no loop holes." this is not my perception. I will keep this post updated on action and results. I have asked for a final response to an FCA complaint and I'm still waiting.
8. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra 20-20 Warranty Ltd
Mr Edwards, PLEASE STOP! We contributed to your claim. It wasn't good enough so you've relentlessly harassed us ever since. You shouted at the loveliest man (His name is Bruce, he has a Jack Russell called Bella and is getting married next year...just to remind you that these are actual people you are being mean to)! You demanded a refund, we agreed. Again, that wasn't good enough so you sent a barrage of emails (including one that boasted how you'd written terrible reviews). Perhaps because, as you said, 'you have all the time in the world'. The Director emailed you and asked you to stop abusing his staff. We think that's a fair request. We've done all we can to help, so please, please stop this harassment, we're really nice people and we just don't deserve it. Go and enjoy all your time in the world, in this wonderful sunshine. Hug a puppy or do something that makes you happy, we would love to, rather than being in a warm office getting constant abuse from you!
Backed out of a repair they confirmed would be covered
A Jeep main dealer diagnosed the rear differential motor had seized and needed to be replaced on a low mileage Jeep Grand Cherokee. They passed all the required information across to 20:20 Warranty and within a day or so, I received a call from a Claims handler.
20:20 Warranty confirmed the part and repair would be covered under the warranty, but also advised that they typically do not work with main dealers due to the expensive labour rate.
Unfortunately, it is a specialist repair and very few garages are able to do the work. After speaking to 12 different garages, only 2 were able to do the repair (one of which was the main dealer). The other garage had a 2 week lead in time and would need to keep the car for 2 weeks.
I advised 20:20 that I could not be without the car for 1 month and asked if we could use the main dealer and that I was happy to pay the difference in cost for the labour rate. I was told this should be fine and that they would calculate the cost I would be due to pay.
24 hours later I received a call from a different claims handler advising that they needed an independent vehicle assessor to inspect the car and make sure the main dealer had diagnosed the correct fault. I thought this was odd, asking a non-Jeep specialist to check the diagnostics of Jeep themselves, but went along with it.
The assessor came out the same day but neither of the two diagnostic tools he brought communicated with the car. Later in the week I received an email from 20:20 advising that they would no longer cover the repair as the assessor believed it was due to "electrical fatigue", ie. in their words "general wear and tear".
Given the assessor could not find any fault (due to not having the correct diagnostic equipment), I could not believe 20:20 were trying to wriggle out of a repair claim they had previously said would be covered!
I emailed 2020 warranty back disputing that it cannot considered "general wear and tear" and am yet to receive a response over 2 weeks later. Using the same logic, surely every electrical item in a car can be considered to suffer "electrical fatigue" over time?
My advice would be to use a reputable car warranty provider that is accredited by the The Motor Ombudsman.
11. april 2022
Anmeldelse skrevet uten oppfordring
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