Made everything clear and easy to understand also very hands on The experience helped to give new confidence in carrying out first aid in the future
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Made everything clear and easy to understand also very hands on The experience helped to give new confidence in carrying out first aid in the future
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Natalie is an outstanding first aid trainer. She is highly knowledgeable, engaging, and incredibly clear in her teaching. She explains concepts in a way that’s easy to understand and makes you feel co... Vis mer
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I had an incredibly good experience on my first aid course. The instructor Natalie who ran the course was absolutely amazing. She didn't just teach us the material - she explained everything in a way... Vis mer
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Natalie made the course varied and there were lots of practical elements which made things interesting and helped to retain the information.. Her resources were top tier and realistic. I will use Nat... Vis mer
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At 1st Steps First Aid, we make learning life-saving skills feel less like a lecture and more like an experience. Whether you're a parent wanting peace of mind, an educator working with children, or a professional in any sector needing adult first aid qualifications, our courses are designed to be fun, interactive, and unforgettable. Every certified course meets HSE standards, carries Ofqual accreditation, and aligns with the EYFS statutory framework where applicable, so you get serious qualifications with a smile. Because when training is enjoyable, confidence sticks. Founded in 2017 by Natalie Wales, an airline cabin crew member with over 20 years of experience handling real-life emergencies at 35,000 feet, 1st Steps First Aid was born out of a passion for helping others feel prepared and empowered. Natalie’s calm, confident approach and deep understanding of safety protocols bring a unique energy to every course, making training not only effective but genuinely enjoyable. Today, we proudly deliver first aid training across schools, nurseries, families, and professional sectors, helping thousands take their first step toward saving lives.
Keystone Avenue, WF10 4TH, Castleford, Storbritannia
Very professional. I learned something new. Updated my knowledge. Fun.

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Great communication at all times. Very prompt confirmation of booking, invoicing, feedback and certification.

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Very informative training, given by a very knowledgeable trainer.

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Very professional and informative training , Nat helps you feel relaxed and makes the interactive session fun yet professional , sharing her expertise .

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Natalie was an excellent trainer. Full
Of experience and very knowledgeable. She was very very helpful and explained everything fully.

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Really well presented and very informative. No question was silly and Natalie our trainer was 100%

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I’ve undertaken paediatric first aid training for over 27 years and can honestly say this course was enjoyable, professional and extremely informative I would highly recommend.

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I recently completed a First Aid Training course with Ms. Natalie Kay, who is an incredibly talented instructor. She made the course engaging and easy to understand, ensuring that all participants felt confident in their abilities by the end of the session. Her expertise and teaching style were outstanding.
I would also like to commend 1st Steps First Aid for being one of the best training providers in the region. The course was well-organized, and I would highly recommend it to anyone looking for quality first-aid training.
Sumith Dias

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Natalie is a fantastic teacher, making sure you are confident with your knowledge and ability to deliver first aid. I would highly recommend 1st Steps to anyone looking for training.

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Very insightful course, Natalie delivered all aspects in an engaging and informative manner. I certainly feel much more confident and knowledgeable after taking the course and would highly recommend Natalie to anyone considering learning or updating their First Aid knowledge and skills.

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Kept us all engaged with the activities and listening parts of the course.
Very welcoming.

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Thank you for the session. The class was very informative and useful. The presentation was the best.

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