roken promises and extremely poor after-sales service
I purchased an AutoFull M6 Ultra gaming chair from autofull.eu (Order No: AFEU1811162). I originally bought this chair as a birthday gift for my son, expecting it to be a special surprise for him.
Unfortunately, this has turned into a very disappointing experience.
Shortly after receiving and assembling the chair, several components had issues. The seller acknowledged the problems and promised to send original replacement parts once they were restocked. I accepted their proposal and waited patiently.
Later, within about one month of normal use, the footrest broke. The seller again acknowledged the defect and promised to send replacement parts together with compensation. I provided my address immediately.
However, months have now passed and none of the promised replacement parts have been delivered.
Customer service repeatedly sends generic replies saying the case has been “escalated” or that they are “checking with the support team,” but they never provide a shipping date, tracking number, or any concrete solution.
What is most frustrating is that the company acknowledged the defects and agreed to replace the parts, yet they still have not fulfilled their promises.
Because this situation has remained unresolved for such a long time, I have had to seek assistance from the European Consumer Centre to handle the case.
What was supposed to be a birthday gift for my son has turned into a long and frustrating dispute. This has been a very disappointing purchasing experience, and I feel extremely frustrated and let down.
I would strongly recommend that potential buyers carefully consider the reliability of this company’s after-sales service before making a purchase.