I am extremely disappointed, it's a shinny scam!
I am extremely disappointed with my purchase.
The chair I received is not the same as advertised. The quality is very low, and despite ordering the Ultra 2, I was sent what appears to be the Ultra 1 model instead. The lumbar support is not adjustable and does not have the button shown in the product photos. The headrest cushion is also not adjustable, contrary to what is advertised.
On top of that, after just one day of use, the chair started making noises from multiple parts.
I contacted customer service requesting either a full refund or a replacement (to receive the correct Ultra 2 model or the proper adjustable lumbar feature). However, I have received no response regarding either a refund or a replacement.
The quality is extremely poor, and the experience has been very disappointing. Based on this, I won't recommend buying from this website.