USA
Anmeldelse av Centricity
Updating my review. After a few months of back and forth, the company sent me a check to replace my washer.
Svar fra Centricity
We're glad to have had the opportunity to assist you with your washer. Thank you again for updating your review, and please reach out if you need any further assistance.
Anmeldelse av Centricity
Only giving them one star so I can write an updated review; but they deserve -5.
They responded to my initial review here asking for my info so they could help me. I messaged them back, and surprise! No response from them. I emailed them yesterday, and surprise! No response there either. I left a comment on their FB page and they got back to me. A rep called me and told me the same thing all of the 1205782 reps I have spoken with before have told me: “we are waiting on the service center to give us a report for your washer”; “we have tried to contact him and he does not answer”. I even tried contacting this service guy myself, and surprise! he doesn’t answer! I did a quick search on google regarding that service company, and surprise! The reviews are terrible due to him not answering the phone!
So here I am still. With a not working washer, almost 5 months since the initial report was done. I was advised to take them to arbitration but you have to record all attempts to try to fix it, because you cannot take them to court. So working on that at the moment.
Svar fra Centricity
Thank you for your feedback, and we sincerely apologize for the delay with your ongoing washer repair. Our Claims team has completed their review, and a final determination has been made. A Vendor Supervisor will be reaching out to you directly to discuss the outcome and next steps. We appreciate your patience and thank you for allowing us the opportunity to resolve this matter.
*Update*
Thank you so much for returning our call. We appreciate the opportunity to speak with you. Our Vendor Supervisor has completed the review and provided the final resolution for your claim.
To fulfill your service contract, we will be issuing a check in the amount of $578.99. The check is scheduled to be mailed this Thursday. Please allow 7–10 business days for delivery via postal mail.
If you have any questions in the meantime, please don’t hesitate to reach out. Thank you again for your time and patience throughout this process.
Anmeldelse av Centricity
I would not recommend this company at all for any of your extended warranty needs.
They do not call you back when they say they are going to.
They take months to fix an appliance, if at all.
It is impossible to talk to a manager or a higher up if your issue has not been resolved; even if it’s been months.
Here is my story. My Maytag washer broke for the third time back in September 2025. It took almost two months for a technician to come and try to fix it. Once technician showed up he deemed the unit not fixable at the end of November 2025. Since November 2025, I have called Centricity multiple times trying to get an answer as to when the unit will be replaced. I get the same response from their representatives every single time I call. That they are waiting on Whirlpool/ Maytag to send them a case number and that this should only take 24-48hrs. That has been a blatant lie. Their reps tell me they will call me back, which none of them have ever followed on their word. I am desperate and looking for other options. I have contacted the appliance place I purchased this warranty from and they told me they stopped working with this company because of other costumers complaints. I have been without a working washer for longer than 3 months!!
Svar fra Centricity
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Phone Number
Email Address
Thank you
