Horrible is putting it lightly
Only giving them one star so I can write an updated review; but they deserve -5.
They responded to my initial review here asking for my info so they could help me. I messaged them back, and surprise! No response from them. I emailed them yesterday, and surprise! No response there either. I left a comment on their FB page and they got back to me. A rep called me and told me the same thing all of the 1205782 reps I have spoken with before have told me: “we are waiting on the service center to give us a report for your washer”; “we have tried to contact him and he does not answer”. I even tried contacting this service guy myself, and surprise! he doesn’t answer! I did a quick search on google regarding that service company, and surprise! The reviews are terrible due to him not answering the phone!
So here I am still. With a not working washer, almost 5 months since the initial report was done. I was advised to take them to arbitration but you have to record all attempts to try to fix it, because you cannot take them to court. So working on that at the moment.
Svar fra Centricity
Thank you for your feedback, and we sincerely apologize for the delay with your ongoing washer repair. Our Claims team has completed their review, and a final determination has been made. A Vendor Supervisor will be reaching out to you directly to discuss the outcome and next steps. We appreciate your patience and thank you for allowing us the opportunity to resolve this matter.
*Update*
Thank you so much for returning our call. We appreciate the opportunity to speak with you. Our Vendor Supervisor has completed the review and provided the final resolution for your claim.
To fulfill your service contract, we will be issuing a check in the amount of $578.99. The check is scheduled to be mailed this Thursday. Please allow 7–10 business days for delivery via postal mail.
If you have any questions in the meantime, please don’t hesitate to reach out. Thank you again for your time and patience throughout this process.