Get your money back!
Sadly you have to give this company one star in order to write a review, I would give them -10 if I was able to!
I’ve had the same experience as everybody else horrendous clothing and even worse customer service .
They basically frighten you into keeping the item whilst refunding you just 20% of the product cost, suggesting that returning the product to China no less, not the UK as one would expect from their website, will be extortionate in postage and unlikely not reached them at all. You would then still be waiting up to 40 days for a refund perhaps indefinitely.
Not wanting to accept this, I contacted my bank and successfully won a Visa charge back. I have never done this before, but it was a really easy process and completed within a couple of working days.
I don’t have to return the clothes, but frankly, I wouldn’t use it as a dogs bed.
