Wieslaw

Poor communication between Booking.com and their supplier resulted in a voucher being issued for collection in the wrong city. I was completely misled had I known the car was not actually available at the stated location, I would never have booked through Booking.com. The rental company only clarified the situation and delivered the car to the correct place two days later. Despite this being entirely a system and coordination failure, I was forced to pay again. I was then sent back to Booking.com for a refund, where I was told to wait up to 28 days due to “procedures”. This is now the second serious problem I’ve had booking a car through this company, each time causing extra costs, wasted time and unnecessary stress. I will be avoiding this company for car rentals in the future.

I wasn’t able to resolve a simple issue regarding my personal details that were entered incorrectly by the agent.

I am deeply disappointed with Lowell. Despite the fact that my identity was stolen and the case was officially reported to the police and Action Fraud, Lowell continues to treat me as the debtor. This situation has been going on for far too long and seems impossible to resolve. I feel cheated, ignored, and extremely frustrated by the way this company handles victims of identity theft.
Absolutely terrible experience.

Been with O2 for years, but the signal’s gone terrible.
In the Midlands, I barely get one bar inside the house, even though their map says the coverage is good. I’ve sent a bunch of complaints - no real reply. Looks like there’s a dead zone around here.
Same story on trips, like in the Lake District phone shows full 5G, but no internet at all. Feels like the network can’t handle more people.
Really poor service for such a big company. EE and Vodafone work much better in the same spots.