Disappointing product and frustrating…
Disappointing product and frustrating customer service.
My Autofull G7 ergonomic chair arrived faulty straight out of the box. The lumbar lock lever was broken, and one of the screws meant to secure the headrest simply will not screw in, making proper assembly impossible.
I contacted customer service immediately and requested a replacement chair, as the item was clearly defective on arrival. Unfortunately, instead of resolving the issue, they have been stalling and repeatedly offering replacement parts, despite me explaining several times that I would prefer the entire unit replaced.
For a brand-new chair, I don’t think it’s unreasonable to expect it to arrive in full working condition. The way this issue has been handled has been quite disappointing.
As a result, I have initiated a chargeback with my bank to recover the payment.
Buyers should be aware that if something goes wrong, getting a straightforward resolution may not be easy.
