Kaan GİRGİN

Hi,

Sorry to hear about your experience.

At Dodo Payments, we follow strict compliance and risk policies. After reviewing your account, it was found to be outside our merchant eligibility criteria. We understand this can be frustrating, but these steps are necessary to remain compliant with regulations and ensure the integrity of our platform.

If you’d like more clarification, please reach out to us at support@dodopayments.com
with your registered email.

Team Dodo Payments

Hi Kaan Girgin,

Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.

Hello Kaan,

Thank you for taking the time to leave a review. We are sorry to hear that the closure of your account has caused inconvenience.

Please note that Payoneer operates in compliance with international financial business regulations and we do not close customer accounts without a valid reason. As part of our commitment to maintaining a safe payment platform, we regularly review customer activity. If we notice any activity that goes against our Terms and Conditions, we are required to stop offering our services as a regulated financial business.

While we understand that the closure of your account may have caused difficulties, we are unable to reverse this decision.

That said, your account has been enabled to allow you to withdraw the remaining funds, which are currently available for withdrawal.

We appreciate your understanding in this matter.

Best regards,
Kiara from the Payoneer team

Hi,

Thank you for your honest and encouraging review.

We are glad to hear that Dodo Payments has been meeting your needs over the past few months.
Your satisfaction means a lot to us.

Our team is always working to make things better, and your input plays a valuable role in that process.

Thank you again for choosing Dodo Payments.

Best regards,
Team Dodo Payments

Hi Kaan

I am sorry to hear about your experience with WorldFirst.

As we're a global financial institution operating in multiple regions, we have a lot of regulatory and risk factors to consider. This means we are not able to accept all payments on our platform.

Reviewing the interaction, I can see we requested documents from you yesterday and reached our conclusion today.

Best Wishes

We appreciate your feedback here, Kaan. We aim to offer our services for all, however, sometimes we aren’t able to support a business for risk, compliance, or regulatory reasons. We’re happy to take another look at the issue you’ve raised here to make sure things are working as intended—we’ll reach out to you via email if we have more information to share.

Hey Kaan,

We understand having your account closed is frustrating. It's often a result of a conflict with our Terms of Service or Customer Agreement, or due to a discrepancy with a financial law. We can't always share the exact reason for the deactivation, due to how we're regulated. However, you can find some possible reasons here: https://wi.se/accountdeactivation

Based on your review, it sounds like you've already appealed, and our dedicated team reached out with a decision regarding your account. If that's the case, note that we never take these decisions lightly. If you haven't appealed, you can do so here: https://wi.se/appeal

You can also find the next steps that you can take on the article we've shared.

We appreciate you taking the time to share your feedback with us.

Wise

Hello Kaan, we'd like to examine your issue and provide you with a prompt response. Could you kindly contact our chat support at this link? http://binance.com/en/chat An agent will be assigned to you as soon as possible. If you already have a case ID, please share it with us for further assistance. | TS

Hello, I can not find your client account. Could you please contact our support via your client account? We are more than willing to help you right away!

Hi there, Thank you for taking the time to give us some feedback. I hope I understand you correctly. You think our support teams took too long to respond to your support requests...? Is that right? Maybe you can give me some ticket numbers of times where you thought our support took too long. That would help us improve our customer support. Thanks in advance! -- Marketing, Hetzner Online