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70 days ago my account was suspended…

70 days ago my account was suspended and it is still suspended. They sent my payment, but I want to work with wise again.

8. april 2024
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Svar fra Wise

Hey Kaan,

We understand having your account closed is frustrating. It's often a result of a conflict with our Terms of Service or Customer Agreement, or due to a discrepancy with a financial law. We can't always share the exact reason for the deactivation, due to how we're regulated. However, you can find some possible reasons here: https://wi.se/accountdeactivation

Based on your review, it sounds like you've already appealed, and our dedicated team reached out with a decision regarding your account. If that's the case, note that we never take these decisions lightly. If you haven't appealed, you can do so here: https://wi.se/appeal

You can also find the next steps that you can take on the article we've shared.

We appreciate you taking the time to share your feedback with us.

Wise