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Styr unna om du ønsker en vennlig og høflig kundebehandling som tar deg på alvor. Dette er en butikk som ikke vet hva service er.

Jeg fikk levert en bukse med synlig rift og de unnlater å håndtere henvendelsen. Når de til slutt svarer etter over to uker, er det for å avvise feilen.Dette er ikke bare dårlig kundeservice – det er fravær av kundeservice. Fullstendig mangel på ansvar, respekt og profesjonalitet.
Bruk pengene et annet sted om du ønsker en god handelsopplevelse, det får du ikke her.

I ordered a really nice dress from this shop. No returnlabel was included in the package so I sent their customerservice a request for a return label.
A label was sent. One that was not pre-paid. Having returned an item before to NAKD and having had an upleasant experience with the return, I was afraid to send the return without tracking (that the pre-paid labels have) so I paid for the return and let NAKD know that they had sent me the wrong return label.

They now deny the label was wrong and that the postal service doesn't know what they are doing.

And this is what they do, they don't accept returns within a timely manner so that they can pull the excuse of the return being too late and charge the customer anyways. Which is what happened the first time. Can't believe I was stupid enough to give them a second chance.

NAKD has one of the worst customer services out there, stay away!

Edit:

"NAKD writes in their response: Yes, it's true that some carriers no longer include return labels in their packages, and the reason for this is that we're striving to be more environmentally friendly. Therefore you are able to return your package on the same label you received your package. How nice?!"

If that is the case, they have some serious issues regarding their communication on their website and need to update the information. I still stand by my original review. Terrible customer service!

Shoppingwise, the experience was good!

However, the person on the audio tapes was absolutely awful to listen to as he has this wet smacking sound when he talks due to either a too dry mouth or too wet. I couldn't stomach to listen. They also removed my review from their website. So if you are a person who's very sensitive to others smacking noises when talking/eating, stay away!

Bestilte tights på Black Friday tilbud. Fikk veldig raskt mail om at en forsendelse var på vei. Etter 3 uker var status fortsatt den samme så jeg sendte mail og etterlyste ordren. Fikk lovnad om at dette skulle komme før jul men ingenting kom. Jul er om noen dager så jeg sendte en ny mail til kundeservice og spurte om ordren fortsatt kom før jul og fikk en setning tilbake om at "Dessverre, nei. Ordren kommer ikke før jul." Og det var det, ingen info om når jeg kunne forvente å få ordren, ikke noe tilbud om kansellering eller noe plaster på såret. Har bedt om pengene tilbake og en kansellering av ordren men ikke hørt noe ennå. Fryktelig uryddig og kundeservice tror jeg er et fremmedord hos We are fit. Burde ant lunten med alle de rufsete influencer samarbeidene de har. Kan på ingen måte anbefale handel herfra.