Lovely service in store / online and remote payment from the dark ages
Lovely service in store, but the online ordering and their old fashioned way of ordering and not being able to pay over the phone, or couldn't pay online for items seen instore (as the chairs were not listed online to buy, yet in store to sit on and buy) and collection felt out of sync with 21st Centry Tech.
Imagine how much they could generate with a bit of UX Tech..
Svar fra Glasswells