Storbritannia
Anmeldelse av Furniture123
Very poor quality—definitely stay away if you’re expecting something nice or even decently made. It’s not worth the money at all. I contacted them to request a return and refund, but 10 days later I still haven’t received any response. It feels like they’re completely ignoring me..
Anmeldelse av Ship It Appliances
Don’t bother ordering from this company if you’re relying on getting your items on time. My order has been delayed for 10 days and I still haven’t received it. To make matters worse, the refund process takes another 10 days. Really disappointing experience..
Anmeldelse av SILKSILKY
I ordered a nightdress for my partner, but the company sent me the wrong item. I contacted them immediately, and they offered only two options:
1. Keep the incorrect item and receive a 20% coupon, or
2. Return it in order to receive the correct product.
I find this unacceptable. The mistake was theirs, yet they expect me to deal with the inconvenience and cost of returning the item.
I will be opening a dispute with my bank to recover the £150 I paid.
In my experience, I would advise others to stay away!
Svar fra SILKSILKY
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for sending you the incorrect item. This is clearly our mistake, and we fully understand your disappointment and frustration—especially when the product was intended as a gift.
Please accept our sincere apologies for the inconvenience this has caused. We take such issues very seriously and will conduct a thorough internal investigation to prevent similar errors in the future.
To clarify and reassure you: for cases where an incorrect item is sent, we will fully cover the return shipping cost. You will not be asked to bear any return expenses. In this situation, you may choose either a replacement with the correct product at no additional cost or a full refund once the return is arranged. Our intention has never been to shift responsibility or inconvenience onto our customers.
We are truly sorry if our previous communication did not make this clear and led to any misunderstanding. Your feedback is extremely valuable to us, and we regret that this experience has not reflected the level of service we strive to provide.
We would sincerely appreciate the opportunity to resolve this matter directly and avoid any further inconvenience.
Thank you for your understanding, and once again, our deepest apologies.
Warm regards,
SILKSILKY Customer Service Team
Anmeldelse av Currys
The lady manager of the Canterbury…
The lady manager of the Canterbury store has terrible attitude. Don't be in hospitality if you absolutely hate answering any questions. inflated sense of self-importance.
Absolutely disgusting!
This store lost me I will choose Argos instead.
Svar fra Currys
Hi, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR46874. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks – Tracy
Anmeldelse av Bluefin SUP
I have bought the new paddle 10.8 from 2025 and the quality is only going down as I have another two from previous years and they are much more durable then the new one. This new model comes with one fin and is much lighter so not durable in water. The middle paddle stick bend in the first day of use. I have contact them and they are replacing it with new one and they believe the issue will not repeat? As I asked for a better one. Sadly I can't return the whole think!
Svar fra Bluefin SUP
Hi Valentin,
We are sorry to hear that you are unhappy with your board. A member of our team will be in contact with you.
Best Wishes,
Bluefin Customer Care Team
Anmeldelse av OS
Stay away from this company. They messed up our kitchen sent it to wrong address and they blamed our kitchen fitter. On top of that they terminated his account and we couldn't finish the kitchen. Stay away
Anmeldelse av MyHeritage
I do not recommend this DNA company.
I went only to buy Kit only then I was charged for subscriptions. Which you can't be refunded. Stay away from this scammers, if you don't want to feel ripped off! Customers servise is poor. No one replays to emails just ignorance.
Svar fra MyHeritage
Dear Valentin,
I understand that you were charged for the renewal of your trial subscription.
Please note that the trial subscription will be renewed automatically at the end of the trial period, unless it will be canceled beforehand. It is possible to cancel the subscription at any point, before the subscription expires.
We do of course inform about this in the email sent with the DNA kit purchase confirmation email notification we send, when you purchase the DNA kit.
We do offer a grace period of 30 days, and will of course be happy to refund you your payment. I would be more than happy to assist and follow up. Please contact me at shmuel.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage. In addition, please include a direct link to this review.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care Team
Anmeldelse av Bathroom Mountain
Do not buy anything from this scam bags. You won't be able to return or specify a problem with the item they just won't have it.
Item delivered with damages on the box and when we want to return they claim we damaged the box. unbelievable I do not recommend!!
Svar fra Bathroom Mountain
Thank you for your feedback, and we're sorry to hear about your experience. To assist you further, we kindly request your order details so we can review the situation and work toward a possible resolution. We take matters like this seriously and would like the opportunity to resolve any concerns you may have.
Please reach out to us directly with the necessary information, and we will investigate this further.
Best regards, Gina
Anmeldelse av Victorian Plumbing
5 days since my order was placed. Emailed to ask where is but no response. Will avoid next time.
Svar fra Victorian Plumbing
Good afternoon,
Thank you for your Trust Pilot review.
I have sent an email to request further information so I can look into this for you.
Kind Regards,
Rob @ VP
Anmeldelse av easyJet
They checked every single passenger for their cabin bag size. Every 3rd person they have marde.them to pay at the boarding.The bag I have used several times to fly to Milan, gran canaria ,Spain , Bulgaria this time did not pass. The wheels did not fit the check pont. I do not get it they must be short of money and they now Racketeering passengers. You easyJet are Phatetic
You have lost me now!
Anmeldelse av Yü Energy
Awfully customer service. Tried to move from EDF NOT THAT THEY HAVEN'T DONE ANYTHING BUT ALSO IGNORED TO CALL AND DISCUSS. IT WAS WASTE OF TIME.
Anmeldelse av FADEDSTORE ©
Absolutely joke!
I ordered shorts but they have sent me trousers. After the mistake they done now they ask me to send the item back for my own cost.
They don’t sent return label!
Also the quality is poor!
I don’t recommend !!!
Svar fra FADEDSTORE ©
Hi Valentin,
I'm really sorry that you received an incorrect item. We did arrange for a courier to come to your house to swap the trousers for the correct item, with no charge. We did ask you which day would be best/convenient for the item to be swapped and arranged it on the day that you asked for, however when the courier arrived at your address you were not there.
If you would like to return the trousers, we would be more than happy to issue refund for you or send you the shorts.
Kind regards
Customer Services
Anmeldelse av Check My Body Health
After I found out that I have to send the sample my self I asked to cancel my order. But there is no chance. So they decided to keep my money. Absolutely rip off. I would suggest you to look somewhere!
Svar fra Check My Body Health
Hi Valentin,
Thank you for bringing your concerns to our attention. I'm sorry to hear that you've had a disappointing experience with our service.
I understand your frustration regarding the sample submission process, and I apologize for any inconvenience caused. We always strive to be transparent about our procedures, and I'm sorry if this was not clearly communicated during the ordering process.
Regarding the cancellation request, I apologize for any confusion, but as per our policy, once the order has been placed and processed, and the 14 days have passed we are unable to issue refunds. However, your feedback is valuable to us, and we will take it into consideration to improve our communication and processes.
We are committed to providing the best service possible to our customers, and your satisfaction is important to us.
If there's anything we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with our company.
Kind Regards,
Customer Support Team
Anmeldelse av Fruugo UK (GB) - fruugo.co.uk
I have placed an order for medicine an realises that is wrong one contacted the customer support straight after I ordered. Instead arrogance appeared and I have been told that the item has already left their warehouse. That didn’t not make a sense they was so desperate for my £30 quit that they did not want to cancel my order.
Svar fra Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team will be in touch soon.
Kind regards
Anmeldelse av PureGym UK
At the very first visit to the club in Canterbury Kent this evening, the desire to become a member disappeared. first of all, during registration, I received a long pincode, which when I enter did not let me in.
I pressed the emergency and after 5 min a lady come down. I had explained what happened but the lady said I’m not gonna let you in, unless I see that it's for the gym in Sturry. At the same time my phone battery was nearly down. So I said I have chosen Sturry in Canterbury, I showed my pin code and confirmation email as well as my bank transaction! instead she decided that I’m having a go with her and said I’m not gonna let you in, because by showing her the evidence she decided that I’m rude.She clearly didn’t know how to speak to clients. So I needed to beg her to let me in. After she let me in, she did not try to show me around so I needed to ask clients where are the dressing rooms. Awful attitude!! On the way out I asked for her name and she said, why do you need my name, i already told my boss how rude you are and won’t let you out she said. Now I hope the same boss reads this and teach Jodie how to speak with clients!
glad I have chosen Everlast gym.
Svar fra PureGym UK
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback.
Thanks, PureGym
Anmeldelse av Kindertons
Avoid if you can.
They can’t take information properly they don’t listen. Courtesy car not delivered on time not only that they delivered Manual car when we asked for automatic. They won’t apologise but instead ignorance and rudeness.
And because I wasn’t happy they closed the file down.
Svar fra Kindertons
Thanks for your feedback Valentin however I'm sorry to hear of the issues you have experienced with our service. We have setup a complaint and a member of the team will be in touch soon to discuss this matter further. Kindertons Customer Experience Team.
Anmeldelse av Lovell Rugby
They didn’t even asked if I still want the item.
From Lovell rugby. Sorry for any inconvenience, you have not received the emails because an o was missing on yahoo, of your email address, and we have two apologies, but the courier has damaged the parcel and cannot be delivered, therefore we have issued a refund that due to the bank procedures, you should be able to see within 3 up to 5 working days,
4414323
Svar fra Lovell Rugby
Good afternoon.
We can only send email confirmations if the email address is imputed correctly. If you want to contact us to discuss your order, please email us on sales@lovell-rugby.co.uk.
Regards,
Lovell Rugby.
Anmeldelse av Represent Clo
Anmeldelse av Flogas Britain Limited
Terrible servise from flo gas, placing order week ago and still no confirmation received they just taking their time and will deliver two weeks later. I’m not going to use them any more. Also waiting time on the phone is one hour. Don’t waste your time !
Svar fra Flogas Britain Limited
Hi, I am really sorry to hear this. Please can I have your account number so we can look into this?
Anmeldelse av MyHeritage
They lost my DNA! Very disappointed waited two months to find out that they lost it. Waste of time.
Svar fra MyHeritage
Dear Valentin,
I am sorry to learn of the low-star review.
Please send me a message from your registered email address to nikolina.vipsupport@myheritage.com with the direct link to your review attached so I may assist you with this as soon as possible.
Kind regards,
Nikolina MyHeritage Team
