Robert Warriner

I renewed my tariffs online and got an instant email confirmation. The explanations of the appropriate available tariffs for me to choose from were clearly explained. Don't forget to tick the terms and conditions acceptance box to complete the renewal!

We have a Britannia Duel Fuel Range Cooker, purchased in 2010. The six ignition switches were no longer working. I contacted Pacifica in April 2024 who made an engineer appointment (Ref 11450747) and took a credit card payment of £239. An engineer did not arrive so I rang Pacifica who made a new appointment. An engineer came in May but didn't have the correct parts so was in the house for about 20 minutes.He took photos, made a phone call and said Pacifica would contact me to make a new appointment. In June I rang Pacifica again who said the job was still open and they were waiting for parts. Two weeks later I rang Pacifica again who put me on hold and then came back to say that the parts for our cooker were no longer available. In July I emailed Pacifica's Escalations Department to check the parts availability or consider a refund. I received no email reply so 7 days later I posted a hard copy of my email with an accompanying letter to Pacifica in Houghton-le-Spring. On 24 July 2024 Rohan Patel rang me and apologised for the poor service. He confirmed that the parts for our cooker were available. He made a new engineer appointment (Ref 11598941) for 8 August 2024. Rohan also said that due to the poor service so far, we would not be charged for the parts. On 8 August a different engineer, Adrian Smart, came and repaired the cooker. The following day, Rohan called me back to check that the repair had been successful. Adrian also emailed me confirmation details of the repair. So after 4 months our cooker is working like new again. I haven't named and shamed the colleagues at Pacifica who dealt with our first job reference. Hence only 1 star. But huge thanks to Rohan and Adrian who gave us 5 star service in the end. Thanks guys. You're a credit to the company.

Been using Gasworks London for 12 years. Just into our second combi boiler with them. Installation and service excellent. Had a fault error code today so messaged Dave. Manveer, one of the engineers, was here within the hour and sorted out the problem. Brilliant. Thanks to Dave and the team.

Recently placed a click and collect order for nine children's sticker books. Three of the books arrived in-store within two days with an email notification from Royal Mail. The other six arrived three days later with an email notification from WH Smith. Have used the click and collect service before and will definitely use it again.

Fantastic showroom on the North Circular Road in London. Great service from Sadek. He gave us plenty of time to browse before coming over to assist us. No hard sell. Plenty of useful advice. We left the showroom with a printed quotation on a Friday and then placed an order on the following Monday. Looking forward to the delivery and subsequent installation of our new toilet, sink, taps and shower screen.