ROY RONDEAU

Great quality wines, prompt delivery

Have had my appliance returned to be fixed 5 times so far. D&G will not supply a new appliance even though the repair company have suggested this, stating I have an unlimited repair policy and will need to carry on returning the appliance to be fixed. The fault is exactly the same problem and is only rectified for a week to 10 days and the reverts to the same problem.

Great customer service, delivered on time, kept informed at every point with delivery

Prompt delivery, driver delivered to exact position I asked

Be aware. I purchased some tiles from the Basildon store. The descriprion was of a porcelain stone affect tile, which was displayed on a board. All tiles were of the same colour and shade, no mention of different shades or colour variance. On receiving my order and opening 2 boxes (4 tiles ) there was a huge difference in colour and shade. I found this unacceptable and deemed it as being mis-sold. On contacting customer service they agreed to take them back less the 4 I had opened with a pick up charge of £60 and a 10% re- stocking fee. I strongly suggest anybody thinking of buying tiles from Easy Bathrooms think again.

Great price, great customer service, will definately use again

Ordered a promotional case of wine from the July magazine on the 4th of July to be told it had already been sold out.

Probably the worst company I have had to deal with. Purchased a hob, given a delivery date, was told of a time for delivery, 30 minutes before it was due to be delivered received an email stating the item was out of stock. Called the Marks Electrical to be told there was a mix up and would receive more stock of the hob in 10 days. No contact after 10 days and called again, to be told another 4 weeks. Still no contact, called again after 4 weeks and was told they couldn't give any firm detail of when the hob would be in and probably another 4 weeks at least. I was offered £30 compensation. I asked for a full refund as my kitchen had now been built and I had sourced a hob elsewhere. Received a credit for £30. Called again as still no contact and was told they hadn't realised I wanted a refund. Waited a week to receive a credit minus the £30 good will jesture. DO NOT USE THIS COMPANY IF YOU CAN AVOID IT. Many other companies on the web that are cheaper and far better at keeping their customers informed.

Item arrived broken but was replaced next day, very fast efficient service

Appaling customer service, ordered in July delayed twice, now estimated for December, no contact from customer service as promised.

Very informative and professional, prompt delivery

Very efficient, not pushy, immidiate reply to emails, good customer service

Off to a bad start, only part or the order was delivered. After calling customer service, was told the rest of the order couldn’t be located, several calls later and was asked if I would accept another design of furniture as the one I ordered was no longer in stock. The replacement was an upgrade to the one I purchased and was delivered 2 days later. Delighted with the furniture and the prompt response from Maze, couldn’t be happier.

Subscibed to the GHD website, received my discount code and purchased an item but didn't receive the 10% discount

Great experience, top quality product, cut and delivered aĺl in 7 days