I recently purchased a pair of Roper Rhodes Henley Traditional pillar taps from QS Supplies but the taps arrived without some of the fittings advertised by QS Supplies as a 'Key Feature' of the taps on their website. When I raised the missing parts with them I was told Roper Rhodes don't supply them in which case I suggested, a refund be made of the fittings' approximate value as a way of honouring the QS Supplies' advertisement.
Sadly, to date after 13 days I have not received any further response.