Hi T Fred,

We’re really sorry to hear about your experience, and we completely understand how frustrating it must feel to not receive updates about your order. That’s definitely not the experience we want our customers to have.

Normally, our system sends automated order confirmations and shipping updates via email as your order progresses. In some cases, these messages can end up in spam or junk folders, so it may be worth checking there as well just in case they were filtered.

In the meantime, we’ve sent you a request through the “Share your information with the business” section here on Trustpilot so we can gather a few details and locate your order in our system. As soon as we receive that information, we’ll look into it right away and provide you with an update.

Thanks for bringing this to our attention, we appreciate the opportunity to sort this out for you.