Hi please do not use Otty sleep
Hi please do not use Otty sleep. I am a blue light card holder and purchased 2 mattresses of them in 2021. Both have been causing back problems after only four years of purchase I spent a lot of money on them. This company promotes guarantees but this is all lies, I know they will try to get out of it. I'm just awaiting their answer before I put this company all over social media, and take them to small claims court as the mattress is not fit for purpose. PLEASE DO NOT USE OTTY
Svar fra OTTY Sleep
Hi Ikram,
We’re sorry to read your review, but we do need to clarify a few important points.
Neither OTTY, nor any other mattress brand, offers a guarantee against back ache. Comfort and support are highly subjective and can vary from person to person depending on body weight, sleeping position and personal preference.
What we do offer is a 10-year guarantee against manufacturing defects, not against comfort level or changes in personal preference over time. This covers faults such as structural issues with the springs or foam, not whether a mattress continues to suit an individual’s comfort needs years later.
If there is a genuine manufacturing defect, we absolutely honour our warranty. We assess claims based on evidence provided and in line with the terms clearly stated at the time of purchase.
Regards
OTTY