I wrote to Primrose to ask about an earring my sister wanted that they no longer had available on their website. They responded quickly that they had enough materials to make it for me specially. I was delighted. I took advantage of their 3 for 2 offer and ordered a few pieces. I was concerned about them arriving on time for my sister's birthday during the Black Friday rush and again the Primrose team were responsive and expedited dispatch. The earrings arrived on time, beautifully presented, sparkling in their box, with a surprise gift included. Unique, lovely jewellery with great customer service.