My promised free gift for an order over a certain amount was missing. I contacted customer support who confirmed the order qualified, but that I should have added it myself to the cart before checking out. The advert both on their website clearly stated (no code needed) nor any information in the small print stating that it had to be added. It's not ok to 'blame the customer'. I will not recommend and will not buy their products again. For me they are now on a list of companies that I do not buy from. There are plenty of alternative products on the market which are just as good.