I purchased a Christian Louboutin perfume for €270, and the experience has been nothing short of shocking. First, the product arrived with a defective sprayer — it barely worked from the very beginning. On top of that, a piece of inner decorative packaging literally fell off, which is unacceptable for a luxury item in this price range.

When I contacted customer service, instead of addressing the obvious manufacturing defects, they insisted that I provide photos not only of the defect but also a photo of the original box and outer packaging. The perfume was a gift, so the wrapping was naturally disposed of after opening. Yet they still refused to proceed without photos of the packaging — essentially asking me to dig through the trash for a box.

For a brand that sells perfume for €270 per 50 ml, it’s unbelievable that they cannot resolve a clear production fault unless a customer keeps every piece of cardboard. This policy was never mentioned at the time of purchase, and it contradicts basic EU consumer rights, which require a seller to address defects based on proof of purchase and evidence of the issue — not on whether you still have the box.

Extremely disappointing experience, poor handling, and absolutely not what you expect from a so-called luxury brand. I cannot recommend them and will not be purchasing again.