Hello, Ikram, this is Ana,

We appreciate your feedback and are sorry for any inconvenience you have faced with both eSIMs during your trip. Your experience is very important to us, and we are always looking for ways to improve our service.

We would like to review your case, for what I've requested information about the order via Trustpilot. Once we receive the information, we'll contact you as soon as possible. Thanks for your understanding.

Best regards,
Ana Camayo | Analyst
Customer Experience