Thank you for reaching out and sharing your concerns.

We are truly sorry for the frustration and difficulties you've encountered when trying to access the Eufy portal, particularly with repeated "wrong password or email" errors. We understand how discouraging and inconvenient this can be, and we want to assure you that it is never our intention to make account access difficult or to undermine your trust in our products.

Please know that we do not control or intentionally disable customer devices, and our team is committed to helping every user resolve access issues. If you continue to have trouble signing in, we kindly ask you to double-check the email address and try resetting your password via the "Forgot Password" option on the login page. If this still does not work, please reply with the email address you’re trying to use, and we will escalate your issue to our technical support team for immediate review and assistance.

We genuinely value your feedback and your experience, and we are here to help restore your confidence in our service. Thank you for giving us the chance to address your concerns.

Best regards,