SCAM ALERT!!
SCAM ALERT!!! I ordered two of the “snatched” tank tops from them. And they were way too large on me, so I contacted them to exchange for a smaller size. They had me take a photo of the shipping label and the shirts, which I did. Even though I thought it was strange… Got an email back from someone named Robert… Not even the company name on the email. It said that he “Would review my request internally and get back to me with an answer.”
Then, said I could have only 20% refund and keep the shirts!
What the hell am I supposed to do with shirts I can not wear?!! All I wanted was an exchange for my size. Now, I want a refund!!! But they are not answering me any longer🤬 Don’t throw away your money… This is a scam and they should be investigated for Fraud!
Svar fra Zorvera
Hi Gia.
We’re really sorry to hear about your experience and truly understand how frustrating this must have been. This definitely isn’t the experience we want our customers to have.
Our team does require photos for quality control and to help verify the issue with the order — but we’re sorry if that process felt unclear or frustrating. The partial refund offer is part of our current policy for sizing issues with wearable items, especially when returns aren't feasible due to hygiene reasons. That said, we absolutely want to make this right for you.
Please email us at info@zorvera.com or reach out through our contact page so we can take another look and try to find a better solution for you. We’re here to help and want to make sure you’re taken care of properly.
Best regards,
Zorvera Customer Support