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An absolute mockery

This has been an absolute mockery. My order was sent back to Fenty 30 minutes after delivery at the local parcel shop, for no apparent reason. I contacted customer service and they said there was nothing they could do, so they refunded me. They also mentioned that, because I bought the items on discount, I could reorder the items (now no longer on discount) and they would provide store credit so that I would pay the same price. They’ve fully ghosted me. I am entitled to £24 in store credit, and now there’s no one responding to my emails/chatbox messages. I’ve been messaging pretty much daily for a week, to no avail. I have no choice but to boycott this embarrassing brand.

3. april 2025
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